Worst rental experience I have ever had. The gentleman helping me was nice and respectful, I have no problem with him. But the first problem occurred when I was told the original location I reserved my truck at no longer had a truck. HUH. Isn't that what a reservation is for, to RESERVE my truck. Then when I went to the new location, I was told there was no appliance dolly, which I requested and reserved online, no furniture pads, and he then tells me the truck has no gas, I would hqve to go fill it up before my move. As if my time wasn't important, I had people waiting on me. And who pays for the additional miles due to the lack of a truck at the location I chose originally, I have to pay that. This was a horrible experience and I have used Uhaul for many years. Maybe it's time to switch to a different provider.Ed P.
Customer Reviews for StorCal Self Storage Woodland Hills #1
(U-Haul Neighborhood Dealer)
Woodland Hills, CA 91367
(Between Victory and Oxnard)
Services at this Location:
- Mon-Sat: 9:30 am - 5 pm
- Sun: 11:30 am - 3:30 pm
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service wasn't good. Pricing wasn't discussed in detail Over charged for gas.. 43.00 Just wasn't a good experience, felt like I was being tolerated and not servicedTrevan G.
Customer did not leave a comment.Cynthia A.
Rented truck for 24 hours at noon Sunday . No gas in the truck. Gauge indicated â€˜22 miles to empty'. Added 3 galls of fuel for a 21 mile total journey. Gauge showed â€˜30 miles to empty'. Old truck 142000 miles. Should be rented full and returned full of fuel. Location manager had zero customer service skills. Unhappy and monosyllabic. Returned truck same day before published closing time Location closed and worker was leaving. He instructed me to put keys in mail slot then go to the website to return. Could not close out contract on website because it required a photo of the odometer and I had already locked the truck as I was told to do. Returned the next morning at opening time to close out contract. Waited 20 minutes while I watched the same worker move and close out three trucks left in the lot including mine.Christopher H.
This location has really bad costumer serviceWendy R.
The guys are very helpful, explained everything and readily answered my concerns and questions.Melinda O.
Customer did not leave a comment.Justin A.
Ken was very helpful and was a pleasure doing business with. He should get a raise! Regards, Phillip Langworthy Titl Construction Inc.Phillip L.
Attendant at this location was professional and helpful.MICHAEL B.
Customer did not leave a comment.James G.
There is no 24/7 pickup option but key drop off option was available. The front office person handed over the key and was very rude because I arrived late and he had to close the store. I arrived late because I planned to pick the key from a box and did not expect a person who was ready to close the store. The equipment we rented in the booking was not provided and the person said it was not available. We had a hard time moving furniture without the equipment. Overall it was a harrowing and disappointing experience. I don't think customers should be the ones to bear the frustration of the staff because the location was not setup to handle 24/7 pickups.Balaji D.
Have a better positive attitude and show care for the customer, was telling this old guy who worked there that the gas was less than what was marked at less than 3/8 and was telling me to not be nitpicky and if you're gunna be nitpicky that he will be about where to park when you return. Also, he said have a better day upon return. One of the rudest customer service experiences I've ever had in my life.Richard B.
Customer did not leave a comment.FARDAD K.
Check in was easy, agent was super nice. Piece of cake returning it after hours and dropping the keys off.DAVID M.
Customer did not leave a comment.ERIN D.
Loved the customer service at this location. Only going to be renting from this facility from now onEdwin B.
Customer did not leave a comment.Hamid R.
The man in the front desk is the worst costumer service I have experienced in Uhaul locations. I have use other locations and what a difference.JUAN Z.
The 2 gentlemen working there are great and very friendlyMICHAEL S.
The guy was kinda grumpy but he was still nice overall a good experienceDYLAN T.
Customer did not leave a comment.ANDRIY P.
The employee for the return was rude and aggressive.Maria N.
The staff was very snappy for no apparent reason. A guy was on staff. The back of the truck was very sandy and dirty.DONSHE W.
Quick, easy and fast service to get the U-Haul and drop offROBERTO B.
Customer did not leave a comment.Joseph A.
The staff was extremely accommodating and friendly.RACHAEL D.
The truck I rented def needs transmission work, and prob a tune-up. Bad gas mileage. But car was reasonably clean and Pat, the manager, was great to work with.Gerald G.
Very rude man. It was my first time renting a UHaul and I was sent to this location due to damage on the original one I rented. Since it was my first time renting a truck at a storage let alone, I was very lost. The man at the desk was very rude and didn't even say much. I gave him my ID & he threw it back with attitude. I asked a couple questions but felt discouraged to keep asking due to the lack of response. Once I signed he said â€œthe trucks out thereâ€ THERE WERE 5 trucks outside, I didn't know which one he referred. He probably spoke to me 5 words in the whole visit, he would just point or sigh, as if he was just angry or tired at 12pm. Probably the last time I rent from this location!VICTOR L.
Customer did not leave a comment.SERGIO N.
Fast efficient great service! Couldn't have been an easier move! Thank you!MICHAEL C.
Customer did not leave a comment.MITCHEL S.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.WESLEY P.
Customer did not leave a comment.CLAUDIO A.
The two men working when I picked up the van were professional and courteous. I appreciated their customer service.SHAWN C.
I honestly don't think you need to do anything to improve your service. The location I originally called didn't have a truck available so they reserved one at the location in woodlands hills I went to, text me a confirmation. it was smooth as silk. The day before picking up the truck I contacted Pat at the location that I was scheduled to pick up the truck to confirm availability they had just closed and turned off the computer, he was extremely kind and turned the computer back on to reassure me that the truck will be ready for me in the morning. I'm deeply grateful that everything went so smoothly, you have a great team at Uhaul! Please acknowledge Pat for being so helpful and considerate, it eased my mind at this difficult time in my life. Thank you! Sandy Smith 562 708-7345sandra S.
Make sure trucks have at least a half a tank of gas in themCHRISTOPHER T.
Customer did not leave a comment.Aidin C.
The owner want that nice..and good thing I took a picture of the gas mileage and car because he tried to make us pay..SHARON K.
Service was excellent. Very friendly, professional, and quick. I highly recommend this business as a UHaul retailer.TIMOTHY F.
No. The location was excellent to leave your car while you borrow the moving truck. The Employee was nice as well. ThanksAlan N.
Customer did not leave a comment.MARLENE H.
Customer did not leave a comment.SHAUN J.
Customer did not leave a comment.ALON G.
Customer did not leave a comment.PETER K.
Reservation provided broken trailer. Rerouted to alternate location 80 mile away. Second site joked about my delimma, endangered me and my vehicle and was rude. Drop off site was efficient. No problems at drop offWilbert B.
I got the truck with less than a quarter tank of gas. When I returned it I had more than half a tank. When I asked the man if I could get some credit for the amount of gas, he said, â€œall I can say is thank you.â€ And this happened with both trucks I rented from this location. Both were accepted by me basically with â€œNo gasâ€ and both were returned with basically more than FIFTY DOLLARS EACH of gas. I should just have returned the trucks at the destination to save me, at least, the mileage of having to return the trucks to the same location where I picked them up!JESUS M.
Great customer service 😊ERICA P.
Customer did not leave a comment.Erik M.
Pat was great and my overall experience was excellent! The only small issue was the driver's side seat belt was a little wonky and should probably be looked at.Christopher K.
The person that we rented from (we had a truck reserved) was rude, dismissive, and was clearly upset that we disrupted him upon pick up and drop off. The three people that I spoke with at other locations were friendly and professional on the phone. Not only were we rerouted to this location, we had to pay more because of the extra mileage...KIMBERLY F.
Customer did not leave a comment.MICAH W.
Customer did not leave a comment.VADIM K.
Rude ass people especially that ugly looking one in the backANTHONY E.
Good customer service 👍minazali P.
Everything was good the only thing I don't like I don't know why they charge me twice, and then I need my money backJOSE M.
Customer did not leave a comment.JOHN G.
Customer service was the worst he never made eye contact barley talked to me didn't actually answer my question he was very dismissive...delmi O.
Customer service was good and the process was quick and easy.Chandra L.
Switched pick up location on me at the Last minute, didn't provide equipment that I ordered. Charged me for equipment I didn't order. Made me go pick up some, but not all of equipment originally ordered AND charged me for it. So I paid for equipment twice.Mark D.
The truck was clean however the a/c does not blow air through the dash vents only through the defrost vents.Timothy S.
they are the best. 2nd time I have rented from them and each time has been easy accurate and a good experience Thank you !!!!!Daniel O.
everything was excellentTOM G.
Truck was quite dirty at time of pickup. Staff seemed unable to handle mobile check-in / pickup efficiently. Despite repeatedly informing him that I had checked in via mobile and just needed to pick up keys, I had to stand around for 15-20 minutes while he tried to figure out your computer system.Gregg N.
Everything was great thank you!!!!!Daniel O.
It was a quick and easy process.Roberto R.
Customer did not leave a comment.Liudmil L.
Everything is good. The rental process was fast and also when returning.RAGNAR S.
Customer did not leave a comment.JASON G.
They did not answer phone all week. I called multiple times.PHILIP M.
Customer did not leave a comment.Walter D.
I explained to the rep I ordered online. He claims there was no order placed with Uhaul. I found out from my bank that I mistakenly ordered online from the Northridge location. I went ahead and placed an order him. This was the location where I bought the boxes. And there were no boxes available for my panel TV. Now this was not the location I picked the truck up from, it was where I purchased the boxes which was right down the street from where I rented the truck. I need my cc refunded for the overcharge made to my account.RICHARD B.
Customer did not leave a comment.Arivoli E.
Great service fast and efficient thank you so much !Edna T.
Truck was not prepared for pick up, lockbox was not available, passenger door had cigarette butts, cup holders full of water (leak from windshield?), standing water in moms attic, no moving blankets in back.Christopher B.
No Furniture Dolly, even though I added it online. Charged 7.5 dollars for 1.5 Gallons of gas, even though I returned it above what I got it at (Traveled less than 10 miles, added 3 gallons of gas before returning it).It was originally just below 3/8 mark, and the receipt shows it returned to the 3/8 mark. Will not be renting Uhaul from this location again, even though it would be more convenientClark S.
Customer did not leave a comment.Samuel F.
Great customer service.Douglas P.
Customer did not leave a comment.Keith S.
Equipment was in excellent and clean condition and excellent customer service at this location.Jennifer K.
Very professional and courteous.Wayne P.
Customer did not leave a comment.Alejandro P.
Pat was the best representative I have ever worked with. Friendly, courteous and efficient. Thank You Pat.David K.
The gentleman that assisted me was feeling a little under the weather and still provided excellent service! Highly recommend.Ben T.
It took me over an hour to figure out how to do the after hours procedure to pick up the truck. My recommendation is to go during regular business hours as I will not do this again!samuel F.
Customer did not leave a comment.Raymond S.
Customer did not leave a comment.Colleen M.
Customer did not leave a comment.Allan G.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Poorna P.
Last night I stop by there and asked about reservation. They told me there is no truck available Without checking. At the same time my friend went on line and was able to book the truck at the same location . The people were running the place rude and acting Un professionalJalal A.
Customer did not leave a comment.Satya V.
Appliance dolly was reserved yet unavailable. Otherwise everything went smooth and easy.Christian M.
Customer did not leave a comment.William H.
Customer did not leave a comment.Roy C.
None. Everything was great!brandie B.
Customer did not leave a comment.Jake O.
The person who was in the office had no responsiblity .he didnt show the car and check the gas .after returning the truck he overchrged me.he didnt even check when i returned.also at first he said the truck is not working ,but then he rented that to me.he is not responsible and he didnt provide a good service at all.Parvaneh B.
Customer did not leave a comment.Anisha B.