Customer Reviews for Store 66 Inc
(U-Haul Neighborhood Dealer)

2147 reviews

3138 Lake Worth Rd   Lake Worth, FL 33461
(W Of Congress)

(561) 439-0994

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 8:30 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(561) 439-0994

3138 Lake Worth Rd
Lake Worth, FL 33461
(W Of Congress)

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 8:30 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

HERNAN C. 
Rating:
5.0

Customer did not leave a comment.

CHIARA Q. 
Rating:
5.0

Great Customer Service, every one was friendly and helpful, good prices as well!.Thank You Very Much!

JEANETTA C. 
Rating:
1.0

Horrible location. The workers are absolutely disgusting

THOMAS K. 
Rating:
3.0

Was not happy with the service

Noal L. 
Rating:
5.0

The office staff made It easy for me. Bradley Hernandez and Mom are ver pleasent and caring

GUILLERMO C. 
Rating:
2.0

Not enough room to drop off trailer.

Scott S. 
Rating:
2.0

He didn't seem to care about the lights on the trailer.

danny S. 
Rating:
2.0

First off, people were friendly and service was quick. The associate who hooked up my trailer forgot to tighten the hitch mount. When loading the vehicle,the trailer lifted off the hitch and damaged my tailgate and license plate. Will follow up with a call to u-haul tomorrow during business hours.

Oloff D. 
Rating:
5.0

Customer did not leave a comment.

Elsa V. 
Rating:
5.0

Great service, not complain at all

Pablo Enrique M. 
Rating:
5.0

Customer did not leave a comment.

JILL M. 
Rating:
4.0

Customer did not leave a comment.

NILBA P. 
Rating:
5.0

Great ownership and awesome service

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE P. 
Rating:
5.0

Customer did not leave a comment.

TRICHA T. 
Rating:
5.0

Customer did not leave a comment.

ROLLIN H. 
Rating:
3.0

With the reservation in advance, the time spent in the office should be much less but it took me to much time.

Fernando F. 
Rating:
3.0

Location was quite cramped and old looking both inside and outside. The personnel was helpful and accommodating.

CIPRIAN S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

CLOVER C. 
Rating:
5.0

I had a major screwup from U-haul representatives, but Store 66 staff fixed it. The new U-haul rep called me instead of the store, I had my reservation scheduled way in advanced, but 12 hours before picking it up, my store pickup was changed by this person more than 3 times, unnecessarily. My preferred location (Store 66) HAD my truck, but the Rep thought something was wrong so changed it to a further location. Then when Store 66 fixed it, the Rep thought it was a mistake and changed my reservation again. So the morning of my move across states, I was at Store 66, couldn't do self checkin because the store was screwed up and I was stuck in a time crunch. LUCKILY the staff from Store 66 went WAY above and beyond in helping me. Someone was there way before the store opened expecting me. Made a few calls, and ultimately circumvented the screw up so that I could be on my way with a truck, which was the goal. Highly recommend the Store 66 location. I personally wished the U-haul representatives wouldn't have gotten involved and I'm extremely disappointed for the last minute stress and anxiety they caused. Wished they could have done better to fix it, but local staff made sure I could stay to my schedule and that's all that I could have asked for.

Danny C. 
Rating:
2.0

Male receptionist, didn't get his name, was very rude and unhelpful. Was my first time renting a u-haul, and he didn't explain anything, rushed me and my significant through the process, was very snarky and unprofessional. Displeased

sergio F. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
2.0

Took way to long on line

STACI H. 
Rating:
4.0

Customer did not leave a comment.

Christine K. 
Rating:
2.0

Better customer care skills

ANGELA T. 
Rating:
4.0

Difficult to park. Have someone drop you off if possible

C Lincoln P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
3.0

In these stores you call to find out about the reservation and they leave you waiting, they never answer your requirements, before delivering the vehicle they must deliver it with a person so that it can be inspected, unfortunately, I took the paper where it said the conditions of the vehicle, supposedly the fuel it was full and it wasn't like that. I had to deliver it full also for trusting and not verifying before. customer support is extremely bad.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C. 
Rating:
5.0

Customer did not leave a comment.

NADIM A. 
Rating:
5.0

Everything was ok no complain

WINSOME T. 
Rating:
5.0

All went great

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very good experience

John S. 
Rating:
2.0

I had online pick up for 7:30 am. The system didnt work and it was close to 9:00 before we could get the vehicle. We are being charged $100 late fee for not being out of our place on time.

Christina D. 
Rating:
5.0

Employees don't wear masks appropriately

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

GENNY N. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
3.0

Hard to park! Really small parking lot

Gary A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
4.0

Be open a little later on Sunday, 12:00 seems a bit early.

Robert G. 
Rating:
2.0

Truck ran like crap

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

CRISTELLE M. 
Rating:
5.0

Customer did not leave a comment.

HOSEA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
1.0

I would hire a cart and donkey before I ever went to this u haul location again. The staff was beyond rude. Absolute trash at this store.

Lawrence F. 
Rating:
5.0

Everyone was helpful, knowledgeable, and friendly every time I rent at this location

Christina C. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Sara D. 
Rating:
1.0

They charged us for using the dolly $7.44 and we never used it and we explained that to them ,that we never touch the dolly and they never care And it was their mistake because the nut wasn't tied correctly for their end

amir A. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
3.0

Truck had a check engine light on that I was not made aware of, asked for mobile check in and still had to go inside, both men attention the counter were extremely rude and dismissive, brought the truck back and same rude man from check in flagged me down to tell me I was doing a terrible job parking, lady at check out was very sweet and I wish I would have dealt with her.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Fritz V. 
Rating:
3.0

Customer did not leave a comment.

JORGE G. 
Rating:
1.0

The site didn't have the correct equipment for my rental. I had to downsize to a smaller truck. They did not give me the $50 guarantee. They also charged me 2 days rental when I returned the truck on time. It's not my fault they closed early for Easter and did not check it in until the next morning. It's supposed to be a $20 check in fee not an extra $54. I'll never rent from uhaul again.

Timothy S. 
Rating:
5.0

The service and equipment was well maintained. Would recommend this location to everyone. Very polite employees or owner.

JUAN M. 
Rating:
4.0

be there when the store opens not enough staff

PETER R. 
Rating:
5.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Melvin E. 
Rating:
5.0

Excellent service really nice people!!

SHARON R. 
Rating:
4.0

Trailer was fine but once again no license plate. I'm not sure you should even be renting equipment that doesn't have a plate second time this has happened. Also used app and sent message about trailer requirement needing a notch for motorcycle on a 5X9 trailer which dealer didn't get and I had to move down to a smaller trailer. Motorcycle trailers are not really wide enough for large touring motorcycles with side bags.

Marc F. 
Rating:
3.0

Customer did not leave a comment.

ANGEL R. 
Rating:
3.0

The guy you gave me to help was not to experienced. Actually, if I didn't know any better I would think it was the first time he did any Physical labor

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

NELSON H. 
Rating:
5.0

Customer did not leave a comment.

Jenny M. 
Rating:
4.0

Please make sure the vehicle is clean, that was the only issue I had. I love how this location is dealing with the pandemic, the system they have in place is wonderful.

ROSEMARIE W. 
Rating:
5.0

Customer did not leave a comment.

DESIREE L. 
Rating:
5.0

Customer did not leave a comment.

Luciano R. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
3.0

Location needs attention. Customer service was great, from initial reservation with John all the way thru the truck pick up.

MICHELLE S. 
Rating:
5.0

At this location everything is good, we need more location like this one.

JUAN M. 
Rating:
3.0

The driver's side windshield was cracked and they didn't tell us. The management understood it was overlooked by them so I was not going to have to pay for this damage. Good decision and I will recommend them.

LINDA J. 
Rating:
4.0

Expectation met.

Marc T. 
Rating:
5.0

Customer service was great.

Jean P. 
Rating:
1.0

Charge me for 2 days for one day rental rented at 9:30 returned at 4:30 same day made Complaint with you all and have not heard anything from location total ripoff

Nick M. 
Rating:
5.0

Thank you for your service. Really fast and convenient

christopher M. 
Rating:
5.0

Truck out of alignment, pulled to right all the time, steering wheel not centered, prior damage to right front wheel rim. With all those problems, it actually drove OK

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

Local fast easy

RICHARDSAMUEL K. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
3.0

My rental was filthy and had roaches. Should have received credit for this but they didn't care.

TAMMI W. 
Rating:
1.0

Close down the Store #66. They depreciate the honor of the company.

Jarvis E. 
Rating:
4.0

Poor manager was all alone and the line was 7 Deep. Needs lots of store counter help

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Clifford F. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Thank you ..very nice .. great Uhaul !!

SIMON A. 
Rating:
5.0

Buen service como lo han hecho conmigo

MODESTO L. 
Rating:
5.0

Staff was very helpful and nice.

JOHN M. 
Rating:
5.0

I personally did not pick it up my girlfriend and she was a static this therapist was great everybody was so helpful and friendly with her and she says weI read in the rent another U-Haul from them hey my brother what's up oh cool that's a long day going I know I don't know where what up bro converted last night

CAROL B. 
Rating:
5.0

Everything was efficient and well run. Staff was courteous and helpful.

Christina C. 
Rating:
5.0

Very good customer service!

HARRY D. 
Rating:
4.0

Lubricate the locks it's very frustrating when you have to put about a 25-lb pole on a lock to get it to disengage grease and oil are cheap items customers cost more in law sales from unhappy customers.

MICHAEL C. 
Rating:
5.0

.... have been renting from this location for countless years ..... excellent service

JAYNE V. 
Rating:
5.0

Customer did not leave a comment.

Chasity S. 
No reviews have been submitted for this location.

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