Customer Reviews for Store 66 Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Store 66 Inc

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Anthony S. on

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The personal are courteous and Friendly And make it their goal to get you in and out of there.And as a small business that’s what we need and were thankful to have them running that service. Thank you Kind regards Tony Serio

Miguel V. on

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DOUGLAS S. on

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John S. on

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Richard H. on

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Trailer held car very good And it pulled easy

Gwendolyn L. on

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It is not right to drop off equipment and be charged for it.

Jennifer R. on

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MORGAN P. on

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communicate in advance

John M. on

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Staff and location owners were outstanding! Very helpful and knowledeable. Great customer service!!

Seth K. on

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The drop off experience kinda sucked butr other than that it was all good

Julie R. on

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myriam B. on

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Todd C. on

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MIGUEL S. on

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Thank you very much !!!

Bruce A. on

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Yvette G. on

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Jonathan L. on

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After a long exhausting 2 days of moving furniture and hardly any sleep you could be polite to the customer instead of trying to be condescending. ?????

ERIK B. on

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Carline F. on

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Truck need service not running good at all we shouldn't rented truck if it's not running good waist my time

Max L. on

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MIRELYS M. on

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Teressa T. on

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Brandon L. on

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Miguel S. on

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Sherika J. on

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The manager at this location is very nude no matter at all

PIOTR M. on

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John H. on

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Great place, super friendly always smiling.

SANJAY C. on

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so far so good - was happy withe ease of service

Robert D. on

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They are the best that is why I always go back to them.

Mark S. on

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Very difficult to manuver in thier parking lot to either pick up or drop off. I had to drop the trailer in the middle of the may throughway, and dodge a big rental truck trying to get out of the parking lot at the same time, not very safe.

Enouche M. on

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Good job , keep it up

Dane C. on

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Susan R. on

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The location stated they would not take the hauler but we insisted

Lincoln P. on

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James A. on

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Richard L. on

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For as busy as they were, amazingly fast and courteous!

Joseph P. on

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Samuel R. on

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Everything went well

Peter C. on

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Very happy with the service and Equiptment

David W. on

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Great truck, very clean. Need to order with cruse control for long haul trucks.

warren B. on

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Van was roach infested, but otherwise clean. Friendly, professional people, a pleasure to do business with. Would love to have a corporate account with Uhaul. I rent over 100 vehicles/year and you are better than your largest competitor

EMANUEL S. on

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Alice K. on

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The staff at this location were very professional.

mike O. on

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Lucien B. on

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The equipment has no bearing on the location which had good service and were very friendly. (1) The truck had 139,000 miles, & smelled horrible, (2) The truck handled like a 30 year old vehicle and felt very unsafe. (3) The truck was so worn that the steering wheel literally had rubbed off and was filthy. 1 ?? for the equipment. Should get a free rental for future to try again.

Mark S. on

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I was very impressed with the service

Peter C. on

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It’s is truly a pleasure to rent from this location. Make a reservation and you are in and out in minutes. Drop off is even quicker. Thanks

Keith D. on

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It is really about the trailer that was provided to me. It seems to be on it's last leg. The straps continually slipped and had to be re-tightened. It is amazing that my vehicle did not come off of the trailer during transport. I suspect the location where I picked up that trailer gave me the biggest piece of junk they had to get rid of it.

Valerie J. on

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Armando P. on

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...PERFECT....

Justin K. on

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Jose O. on

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Nothing

Kimberly D. on

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Awesome customer service

Todd H. on

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willard B. on

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Rene G. on

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Natalia V. on

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I went to this locations since I needed to get a furniture dolly; however, when I received the truck they did not have the furniture dolly, it was broken.

Justin K. on

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Todd H. on

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Harold M. on

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TODD T H. on

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Hayden C. on

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Service is always the best, truck is always ready on time and clean as expected. No hiccups. This is my third time using this U-Haul Center, and I recommend it to everyone in the area

Claudette S. on

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Sharon S. on

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Store 66 - on Forest Hill Blvd in West Palm Beach is a wonderful place to rent a Uhual. The staff is friendly, the van was spotless and their bathroom was very clean. My experience was very good. I highly recommend you choose this location.

ED J. on

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Stewart M. on

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Nothing, everything was perfect.

Dora E R. on

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Drop off on different location would help

DASHELL L. on

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Superb! Locked overnight box was easy to find TY!!

STEPHANIE A B. on

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Great customer service very friendly

Matthew W. on

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Line was crazy long, they do not appreciate or honor your technology. I downloaded the app, went through every single step, took photos of ID, found my vehicle, went to collect it and a kid says, oh I just rented that. To which I said, well I had this truck reserved, then they said the app doesn’t matter and you need to stand in this 30 minute line. Once I finally got to the line the woman was like, oh you have already signed the waiver, but I don’t have this vehicle I will give you another. I tried to explain that they gave away my vehicle but no one seemed to care. I believe that U-Haul corporate put the app in place to relieve stress for the people that run these stores but they don’t see it that way. They see it as more complicated and not worth it. Perhaps they just need to understand it better or see the big picture. The truck I had was beautiful, clean, well maintained, drove perfectly for such a large truck. I liked the app and it’s usability even though it did freeze several times. Overall my only issue was the store people.

Aaron B. on

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michael L. on

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GUSTAVO G. on

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The waiting time was terrible I was supposed to be in and out and took me 2 hrs to pick up and 1 hrs to dropping off Terrible

ROBERT H. on

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Everything was very good

Adam S. on

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Uhaul needs to help this franchise. Computers were running extremely slow and apparently it was a problem with the Uhaul system

REED C. on

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Exceptional and personal service

john G. on

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I would prefer a different checkout procedure or the ability to check in the vehicle with a live person.

Kyle K. on

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Make sure customers returning trucks don't park in ways that block other customers' cars. I had to extend my rental an extra day because when I went to return the truck after business hours, multiple U-haul trucks had been parked surrounding my car. Clear signage in parking lot would be nice.

Esteban E. on

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I think the service in this location is amazing. sometimes a little bit slow at mornings fornpick ups but really good .

Nelson M F. on

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the guy who installed the trailer on my car did not tighten it down correctly and less than half a mile away the trailer derailed and damaged my bumper. Probably won’t ever go back nor recommend someone to go there.

Cindy S. on

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Patrick N. on

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Awesome staff, helpful

Lucille M. on

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david P. on

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Thomas L. on

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Keep up the good work

Alan B. on

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Cynthia F. on

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Very nice customer service. This will be my preferred location from now on.

Eduardo R. on

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andre W. on

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Mitchell W F. on

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The young rep was rude and unhelpful. Barking orders about how blankets needed to be folded exactly the same way. Zero walk around and didnt answer questions about policy for pending hurricane. Upon returning vehicle I believe I was charged more than amount owed and when I called the rep could not answer how charges were accrued and why mileage didn't get deducted or how being 1 day late due to hurricane added an additional 200 plus charges to final bill. Unlikely to ever us u haul again.

Paul H. on

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Charlie D. on

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Every time I go to this location the service is excellent.. As a non professional, they take the time to answer all my questions and never make me feel like I am not important

phillip N. on

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I made my reservation for a different location. When I arrived they informed me the truck and trailer were at a different location 15 minutes away. It was very inconvenient

Horacio R A. on

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I always used this location, good service and never had a incovenient

Jennifer S. on

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Richard G. on

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Forgot to put the hand dolly in the truck.

LAURA C. on

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lynne D. on

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Very easy to pickup and bring back! Will definitely rent again from them! Thank you!

Robert K. on

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Friendly staff. Fast service!

Jedlyn P. on

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