Customer Reviews for Store 66 Inc
(U-Haul Neighborhood Dealer)

2188 reviews

3138 Lake Worth Rd   Lake Worth, FL 33461
(W Of Congress)

(561) 439-0994

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 8:30 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(561) 439-0994

3138 Lake Worth Rd
Lake Worth, FL 33461
(W Of Congress)

Services at this Location:

Location Hours

  • Mon-Thur: 8:30 am - 5 pm
  • Fri: 8:30 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Slow. I filled out everything online and the rental process still took too long. Tried to charge me for 70 more miles than I drove. Know your mileage.

Nicholas K. 
Rating:
5.0

Great

JAQUELIN R. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

MARILYN A. 
Rating:
5.0

Customer did not leave a comment.

Nora M. 
Rating:
5.0

Very personable

CARA P. 
Rating:
2.0

I was stuck outside in the pouring rain for an hour and a half. They put the wrong key in the lock box I had to wait on hold with customer service for a half an hour. Then once I got a hold of customer service and they gave me the correct key there was a padlock on the back of the truck and there was no key for it. I got into the car to check for a key and the only thing I found were cockroaches. I had to then wait till the next day to be able to get a different truck that I could use. Which wouldn't have been so bad if I didn't have to take an Uber to and from the U-Haul and hire a babysitter it was very inconvenient and an overall bad experience. They did try and make it up to me by giving me a free day on the U-Haul but it'll still leave a bad memory of Uhaul!

Jade L. 
Rating:
3.0

The guy was rude and can you all do bettrr with the price. I was charged $154.00 for 8 hrs not even a day. Thats a little to ridiculous

Carmen P. 
Rating:
3.0

The gentleman at the counter was great. The place was very old and needed some TLC. The truck tho, crap, that thing broke down on me backing up twice. If you pushed the accelerator the a/c wouldn't blow through the cabin. The only way for it to work correctly was for you to slow down to about 40. The truck needs to be taken out to pasture, it's well past it's prime.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

rui P. 
Rating:
5.0

Customer did not leave a comment.

HARLAN H. 
Rating:
5.0

Customer did not leave a comment.

LUIS V. 
Rating:
5.0

Customer did not leave a comment.

Nora M. 
Rating:
5.0

Give the truck a white down on the inside before the next person gets it

NERLINE P. 
Rating:
1.0

Battery was dead put me behind schedule and when calling at 650 was told gas was not problem charge me

Melody F. 
Rating:
5.0

Customer did not leave a comment.

DALE J. 
Rating:
1.0

Worst location ever to return any type of equipment. No place to park, no place to drop the trailer - it was the most horrible experience I have had with uhaul

Anne S. 
Rating:
3.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Great Experience thanks

Leo S. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
3.0

Customer did not leave a comment.

THEODORE D. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

KEIA G. 
Rating:
5.0

Danny was very helpful and personable. He made experience real and provided valuable insight.

SCOT W. 
Rating:
4.0

Customer did not leave a comment.

ANTOINETTE M. 
Rating:
2.0

ratchet location.

REBECA L. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

linda L. 
Rating:
5.0

Attendants are very friendly and helpful, great attitude.

MANUEL G. 
Rating:
1.0

I waited 50 minutes to pick up the uhaul, the staff was nice but very slow.

Joseph L. 
Rating:
4.0

Equipment was clean but the truck had a leak when it rained really hard some of our boxes in the mother's attic got wet. I'm hoping nothing got damaged as I'm still in the process of moving and opening stuff. Other than that the experience was good. The employees worked with us and accommodate our needs which we appreciate.

DAPHNEE C. 
Rating:
5.0

Nothing

Tim B. 
Rating:
3.0

Faster services

JULIUS W. 
Rating:
3.0

Make sure truck is clean.

Holly R. 
Rating:
5.0

Andy and Flora Hernandez were outstanding -- friendly, helpful, knowledgeable and professional. Great reps for your company, and I will certainly be back when I need another vehicle and moving materials.

LEE C. 
Rating:
5.0

Nice experience. Very smooth

Shane T. 
Rating:
2.0

Bad customer service, rude and unprofessional staff

ISAAC A. 
Rating:
1.0

This place was disgusting along with the people that work here. I pulled up to drop off the trailer with my vehicle on it and was told by one of the male workers I had to do it myself. I had to get on the ground and try to figure out how to do all this myself. I managed to get one side done but the other strap seemed to be jammed...still no help...It wasn't until I called the 1800 number that someone came with wd40 and unlatched it. The manager onsite approached me and she has no idea what customer service skills means along with her attitude talking over me, no wonder she has a team under her with the same poor work skills and professionalism. I only chose this place because it was the closest do yourselves a favor and pick another location and save yourself the headache of having to deal with rude people, a run down place, I also had to park my vehicle across the street and cross over a main street with a leg injury when there was a spot on the location. NEVER AGAIN!!!

Nidian O. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

HANDEL R. 
Rating:
4.0

Friendly and professional personel

NILBA P. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

HERNAN C. 
Rating:
5.0

Customer did not leave a comment.

CHIARA Q. 
Rating:
5.0

Great Customer Service, every one was friendly and helpful, good prices as well!.Thank You Very Much!

JEANETTA C. 
Rating:
1.0

Horrible location. The workers are absolutely disgusting

THOMAS K. 
Rating:
3.0

Was not happy with the service

Noal L. 
Rating:
5.0

The office staff made It easy for me. Bradley Hernandez and Mom are ver pleasent and caring

GUILLERMO C. 
Rating:
2.0

Not enough room to drop off trailer.

Scott S. 
Rating:
2.0

He didn't seem to care about the lights on the trailer.

danny S. 
Rating:
2.0

First off, people were friendly and service was quick. The associate who hooked up my trailer forgot to tighten the hitch mount. When loading the vehicle,the trailer lifted off the hitch and damaged my tailgate and license plate. Will follow up with a call to u-haul tomorrow during business hours.

Oloff D. 
Rating:
5.0

Customer did not leave a comment.

Elsa V. 
Rating:
5.0

Great service, not complain at all

Pablo Enrique M. 
Rating:
5.0

Customer did not leave a comment.

JILL M. 
Rating:
4.0

Customer did not leave a comment.

NILBA P. 
Rating:
5.0

Great ownership and awesome service

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

THEODORE P. 
Rating:
5.0

Customer did not leave a comment.

TRICHA T. 
Rating:
5.0

Customer did not leave a comment.

ROLLIN H. 
Rating:
3.0

With the reservation in advance, the time spent in the office should be much less but it took me to much time.

Fernando F. 
Rating:
3.0

Location was quite cramped and old looking both inside and outside. The personnel was helpful and accommodating.

CIPRIAN S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE A. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

CLOVER C. 
Rating:
5.0

I had a major screwup from U-haul representatives, but Store 66 staff fixed it. The new U-haul rep called me instead of the store, I had my reservation scheduled way in advanced, but 12 hours before picking it up, my store pickup was changed by this person more than 3 times, unnecessarily. My preferred location (Store 66) HAD my truck, but the Rep thought something was wrong so changed it to a further location. Then when Store 66 fixed it, the Rep thought it was a mistake and changed my reservation again. So the morning of my move across states, I was at Store 66, couldn't do self checkin because the store was screwed up and I was stuck in a time crunch. LUCKILY the staff from Store 66 went WAY above and beyond in helping me. Someone was there way before the store opened expecting me. Made a few calls, and ultimately circumvented the screw up so that I could be on my way with a truck, which was the goal. Highly recommend the Store 66 location. I personally wished the U-haul representatives wouldn't have gotten involved and I'm extremely disappointed for the last minute stress and anxiety they caused. Wished they could have done better to fix it, but local staff made sure I could stay to my schedule and that's all that I could have asked for.

Danny C. 
Rating:
2.0

Male receptionist, didn't get his name, was very rude and unhelpful. Was my first time renting a u-haul, and he didn't explain anything, rushed me and my significant through the process, was very snarky and unprofessional. Displeased

sergio F. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
2.0

Took way to long on line

STACI H. 
Rating:
4.0

Customer did not leave a comment.

Christine K. 
Rating:
2.0

Better customer care skills

ANGELA T. 
Rating:
4.0

Difficult to park. Have someone drop you off if possible

C Lincoln P. 
Rating:
3.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
3.0

In these stores you call to find out about the reservation and they leave you waiting, they never answer your requirements, before delivering the vehicle they must deliver it with a person so that it can be inspected, unfortunately, I took the paper where it said the conditions of the vehicle, supposedly the fuel it was full and it wasn't like that. I had to deliver it full also for trusting and not verifying before. customer support is extremely bad.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C. 
Rating:
5.0

Customer did not leave a comment.

NADIM A. 
Rating:
5.0

Everything was ok no complain

WINSOME T. 
Rating:
5.0

All went great

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very good experience

John S. 
Rating:
2.0

I had online pick up for 7:30 am. The system didnt work and it was close to 9:00 before we could get the vehicle. We are being charged $100 late fee for not being out of our place on time.

Christina D. 
Rating:
5.0

Employees don't wear masks appropriately

ANDREW W. 
Rating:
5.0

Customer did not leave a comment.

GENNY N. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Edgar C. 
Rating:
3.0

Hard to park! Really small parking lot

Gary A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
4.0

Be open a little later on Sunday, 12:00 seems a bit early.

Robert G. 
Rating:
2.0

Truck ran like crap

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

CRISTELLE M. 
Rating:
5.0

Customer did not leave a comment.

HOSEA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
1.0

I would hire a cart and donkey before I ever went to this u haul location again. The staff was beyond rude. Absolute trash at this store.

Lawrence F. 
Rating:
5.0

Everyone was helpful, knowledgeable, and friendly every time I rent at this location

Christina C. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Sara D. 
Rating:
1.0

They charged us for using the dolly $7.44 and we never used it and we explained that to them ,that we never touch the dolly and they never care And it was their mistake because the nut wasn't tied correctly for their end

amir A. 
Rating:
5.0

Customer did not leave a comment.

Katherine R. 
Rating:
3.0

Truck had a check engine light on that I was not made aware of, asked for mobile check in and still had to go inside, both men attention the counter were extremely rude and dismissive, brought the truck back and same rude man from check in flagged me down to tell me I was doing a terrible job parking, lady at check out was very sweet and I wish I would have dealt with her.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Fritz V. 
No reviews have been submitted for this location.

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