Customer Reviews for Store 66 Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have rented from this location several times. The people are easy to work with and always friendly. No need for improvement.

Rating:

1.0

The customer service was great at the front desk, but when I arrived at my destination, it was discovered that the strap was hanging off the tire, the trailer had no wires to be hooked up to the Uhaul for lights, the fender was failing off, and they had given me the wrong trailer so I couldn’t even check it in because the number did not match on my order. “It’s a miracle you made it here” is a direct quote from the Knoxville Uhaul employee. I am very upset that my truck and my life was potentially in danger because I was given a very poorly maintained trailer and that my truck was not even properly secured on the trailer. This is complete neglect on Uhaul. No one should have to pay and then drive with such reckless equipment. Uhaul, do better. I paid the fee to have Uhaul secure my truck on the trailer and it was definitely not done correctly in every way possible. How can you let a customer drive off like that?

Rating:

3.0

Helpful staff, full selection, but one of the taillights of the trailer was inoperable.

Rating:

1.0

The reservation was made over the phone. When I arrived there the reservation I had was given to another person. So the lady (don't Know her name) informed the guy (don't know his name either sorry) that I called and made the reservation. When he checked the system there was an error and she told him to edit the "difference" and that she forgot to make the corrections. The truck rental had roaches inside gross. Once I turned on the truck I saw the message. The tire pressure light was on when I turned it on. after a short time later- I got a flat on the left driver side. When I called the Uhaul number the guy told me call the 800 number. No regard if everyone was safe. Went to return the truck before they closed at 1pm. At 12:40pm the office was already closed. Was instructed by the lady staff that was checking the doors to just drop the key off.

Rating:

2.0

Very rude staff

Rating:

2.0

Not enough space to leave truck. Also they were closed.

Rating:

5.0

whenever we need uhaul services this is where we go every time

Rating:

1.0

They’re gonna get you for every penny

Rating:

5.0

From start to finish our experience with U-Haul was excellent. The staff was friendly and informative. We were given a new truck to use, which made the experience that much better. We were able to drop the truck off at a manned location on Labor Day, which allowed us to spend the next day with friends. Way to go U-Haul!

Rating:

2.0

Unpleasant customer service

Rating:

5.0

Always great quick service!

Rating:

5.0

Excellent customer service thank you!!!

Rating:

1.0

The owner was terrible

Rating:

5.0

As usual, seamless reservation pickup and drop off.

Rating:

5.0

El personal es muy amable y profecional al atender al cliente. Principalmente la Sra Flor.

Rating:

1.0

45 miles to new location and 45 miles to old location to return truck at same location u haul said 350 miles...now I went to school 45 + 45 = 90 miles not 350

Rating:

4.0

Inside was clean outside could use a cleaning

Rating:

5.0

N/A

Rating:

5.0

Great location, great staff. Definitely use again.

Rating:

4.0

Checked me in all online, easy place to drop off.

Rating:

4.0

Fix the weather stripping around the doors, especially the driver doors. I have rented twice in less than a few weeks and both trucks had the same issue.

Rating:

5.0

very good customer service.

Rating:

5.0

Staff was friendly and professional - definitely recommend this location

Rating:

1.0

Very bad service, very disappointed….

Rating:

2.0

Way too crowded with trucks. No parking lot. Dangerous location situated on a main high traffic road.

Rating:

1.0

No rent any more in u haul

Rating:

2.0

There were cockroaches in the bathroom

Rating:

5.0

Super helpful...unloaded trailer and explained what would happen next.

Rating:

4.0

location is small, but service was good and trailer worked find. I would use this rental again.

Rating:

5.0

Easiest check-in and checkout I’ve ever experienced .

Rating:

4.0

easy in and out. no issues

Rating:

5.0

5 star service, thank you! Incredible vehicles and staff. They made the process very easy!

Rating:

1.0

I had a very disappointing experience with the older gentleman working at U-Haul Store 66 Inc on Lake Worth Rd. He was extremely rude, unprofessional, and made the entire interaction unnecessarily difficult. He raised his voice loud enough for everyone in the store to hear, creating a very uncomfortable situation. At one point, he even claimed he had “never had someone as difficult” as me in over 30 years of working there — yet a quick look at the reviews shows a pattern of similar complaints from other customers. I expected at least basic courtesy but was instead met with hostility and disrespect. I would not recommend this location based on this experience.

Rating:

2.0

They overcharge. They charged us for preexisting damage. The link they send to upload photos of vehicle conveniently wouldn't work and we were charged.

Rating:

5.0

Derrick Hernandez went above and beyond for me. Excellent customer service. Most appreciated. Made my move to Tennessee a brewze. Give him a raise please.

Rating:

5.0

Overall I had a good experience renting from this location. The trailer was dirty when the gentleman was bringing it around to attach to my vehicle. He took 5mins to clean it for me.

Rating:

5.0

Keep up the good work

Rating:

5.0

Checking in was very easy to.

Rating:

2.0

Gloomy interior with unused space, overcrowded parking lot.

Rating:

5.0

Storre 66 Lake Worth En West Palm Beach excelente todos, Guillermo,Flor y Andy

Rating:

5.0

Great customer service

Rating:

5.0

N/A

Rating:

4.0

Have staff remind customer of ball size when scheduling

Rating:

1.0

This whole process with renting a truck is beyond ridiculous worse experience ever would never recommend

Rating:

1.0

Employee got my personal vehicle with uhual truck

Rating:

5.0

Love this location I have been renting truck dropping off trucks at this location since the mid 90s For me, I will just say keep doing what you doing because I was very happy satisfying with everything

Rating:

5.0

Excelente

Rating:

5.0

Fast easy efficient

Rating:

1.0

Inspect every piece of equipment. Use high standards. Take customer safety and satisfaction seriously. Address every complaint immediately. Take problem equipment out of use. Repair every single item found during inspection. Communicate with customer with respect, professionalism, and basic courtesy. Refund customer based on customer dissatisfaction, safety needs, failure to perform professional inspection and repairs. Issue apology and commit to correcting all problems and employee failures.

Rating:

5.0

Great service.

Rating:

5.0

Excellent for rental