Customer Reviews for Store Here Elkridge
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing. Great system and great equipment

Rating:

3.0

I rented on a Sunday so no staff was on site. I knew this and was prepared to complete the rental on the U-Haul app. All was going smoothly until I got to the part where I would get the code for the key box. The code I got did not open the lock. It was too many digits. When I went back into the app, I was not able to get back to the screen where the code was. My only option was "return truck". I called the number of the location I was at, which is a self-storage center. Those people could not help me and directed me to call U-Haul. I called the number and was on hold for about 20mins. However, when I finally got a customer service person, she was extremely helpful and was able to get me my code right away. She stayed with me on the phone to ensure I could get the truck checked out correctly. She asked if I got to the part on the app to take photos of the truck. I said the only thing I can do on the app is to return the truck. She said that the app times out and you can't get back. She advised me to take photos of the entire truck inside and out. She then asked me to check if I got the furniture dollies and other accessories I ordered. Good thing she did. I was missing 1 dolly and 6 furniture pads. Bad news was there was nothing that could be done about that at the location I was at. If I wanted the other stuff, I would have to find a location that was opened and staffed. I made it work with what I had. She told me to call back after the rental to get my bill adjusted. After the rental I called back. Was on hold for a bit but got a person. Once again, the person was very knowledgable and very helpful. She processed my refund while I waited on the line. I guess my only ask of U-Haul is to fix the app so that you can get back to things like the keybox combo or other information in case you have a problem getting the truck checked out. I lost about 1.5 hours resolving this. The staff members who helped me on the phone were great. Just wish hold times were shorter.

Rating:

5.0

The whole process was seamless from online reservation to pick up.

Rating:

3.0

The only issue was not realizing that I had to go through the check in process on the app in order to get the code to open the locked gate to the facility. It would be helpful to inform the customer of this in the initial email to reduce confusion. Thank you.

Rating:

1.0

My original truck pickup location was Little Patuxent Highway close to my house. The evening before, the location was moved to Elkridge; much, much farther from my house, which adversely affected my move. The truck itself and the gear was fine, thanks. Recommending this location to a friend would be dependent on where they lived. Ratings are based on how badly this location affected my moving day.

Rating:

5.0

Do not change anything , everthing went great and Daisey was very helpful !!!

Rating:

5.0

Great place for both pick up and drop off. Daisy was a very nice lady. A+++++

Rating:

5.0

N/A front desk woman was very nice and the van was in very good quality