Customer Reviews for Store More Self Storage
(U-Haul Neighborhood Dealer)

280 reviews

3558 Atlanta Hwy   Flowery Branch, GA 30542

(770) 534-3314

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 4/23/2021: Closed

Services at this Location:

Contact Us

(770) 534-3314

3558 Atlanta Hwy
Flowery Branch, GA 30542

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 4/23/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Any location I have use everyone is been very Friendly and professional

carlos A. 
Rating:
5.0

Customer did not leave a comment.

Barbe J. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
2.0

Never again the a/c didn't work properly it was trash all under the seats and cans left in the truck. I went and put gas back in the truck and put it back on full it was 1 hair off and he still charged me 14 dollars never ever ever again for 132.00 I could've let furniture place deliver my bed wat a rip-off

Tracee C. 
Rating:
5.0

The office is well-kept and the proprietor obviously takes pride in it. We appreciated the free cold drinks! Ashley is a friendly, helpful person with a pleasing personality. Overall an excellent experience.

CLYDE D. 
Rating:
5.0

Customer did not leave a comment.

Humberto P. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Very helpful employees

Joe K. 
Rating:
5.0

Loved it! No issues and a great van!

Stephen D. 
Rating:
4.0

Customer did not leave a comment.

jeffrey M. 
Rating:
2.0

Let customers know how much they will be charged if they don't put gas back in the uhaul. Also, let them know that if they break the zip tie on the dolly they will be charged as well. Our dolly was in the way of loading the truck so we had to move it. Even though we didnt use it we were still charged for it.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

kunta M. 
Rating:
5.0

The employee on duty was helpful and could answer all of my questions without hesitation.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

cinthia L. 
Rating:
5.0

The guy had great customer service

Andrea M. 
Rating:
3.0

The condition of the uhaul (mechanical) was the worst I have ever seen. I left a previous review during my return of the uhaul. There were SEVERAL things wrong but the worst thing was the alignment.

brenden W. 
Rating:
5.0

Staff was great, knowledgeable, and overall experience good. Trucks are modern with all the bells and whistles.

David N. 
Rating:
5.0

Excellent service

Carlos B. 
Rating:
5.0

Excellent experience. Thank you

Rene L. 
Rating:
5.0

Was very good

GARY L. 
Rating:
4.0

Customer did not leave a comment.

Pam G. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Easier to call 1800 number than on line. Very easy and friendly at location

Tammy R. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Kristie S. 
Rating:
3.0

There was no room to drop off the trailer. Luckily I had free time to drive around to another location.

Ken R. 
Rating:
4.0

Have moving pads

Nicholas H. 
Rating:
3.0

The box leaked, air did not work

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

On line was not any help...wrong pu an d delivery locations. Not happy with $10.70 destination charge. Please credit my card.

TONY M. 
Rating:
5.0

James was very nice & welcoming!

Phillip J. 
Rating:
5.0

No comments everything was great.

ELENA C. 
Rating:
5.0

Great service

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

The new guys are very professional and friendly. Excellent customer service.

FLOR C. 
Rating:
5.0

None

Scott H. 
Rating:
5.0

Nothing ! The people managing this site were terrific !

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Micheal L. 
Rating:
5.0

Staff was really friendly, no problems

Judy F. 
Rating:
5.0

Customer did not leave a comment.

Jarrod S. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
3.0

First off, my pick up location was changed the morning of my move which was Sunday and I didn't get any email with that adjustment until yesterday Monday after the move had already happened.

Gillan O. 
Rating:
5.0

Quick and easy. Very Professional

ANNY P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Passenger seat had a lot of dog hair. Charlene Nunnally is a real asset to your company!

Brenda J. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Friendly staff

Ursula F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
1.0

I drove less miles than I originally estimated and paid for plus filled the truck up less than a mile from the location and yet they charged more on my card saying I didn't return the truck with a full tank. When I called to discuss it with the manager she just could not follow what I was saying. Very displeased and will never do this again.

Brianna R. 
Rating:
5.0

Just keep up the good work. James was extremely helpful and easy to work with.

James C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great service, easy in and out. Very professional store and personnel.

Susan M. 
Rating:
2.0

I was sent to a different pickup location after I'd been confirmed at another. The 2nd location was small and slow

Andy S. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Adam J. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

My comment actually applies to the first uhaul I'd reserved for this same day. It was located on Jessie Jewell Hwy. in Gainesville. I'd made a reservation for a truck, furniture dolly and hand truck, only to find upon my arrival that they weren't available. The uhaul representative suggested that I drive all the way back to Oakwood (10 miles south) to retrieve these items. Simply unexceptable. The representative at the Atlanta Hwy location was empathetic to my situation, phoned her manager to get me a discount and was professional and efficient. If I need moving services and equipment again, I'd probably seek them out particularly. It was a sparkling light in a very stressful day.

Suzanne G. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Patty was great. I couldn't find anyone better if I tried.

Jeremy F. 
Rating:
5.0

The lady work there she's a nice person she does a good customer service.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great people, great service

Jose C. 
Rating:
5.0

Have more U-Haul rental vehicles on site. It was convenient to have a storage facility right here so I could unload the van and turn it back in all in one go! Kristy was responsible and accommodating, too.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

DIEDERE Z. 
Rating:
5.0

She helped so much and was really nice and helpful

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Best experience yet! Wow!

Deangela C. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

we only had the trailer for about 12 hours and the drop off location was so kind to tell us maybe we should call U-Haul to see if we could get some of our money refunded because they charged us for two days and we only used it a few hours. I did that the customer service rep was very helpful and explain to me she would have a supervisor call me back about the credit. That is when the experience turned bad the supervisor was very condescending and even said to me maybe you don't understand that we won't be refunding your money it's a set price I then told him I completely understood I just didn't think that was a customer friendly policy and he told me sorry to hear that. Everyone else was amazing except for the supervisor maybe he needs more training which is what he told me the local store needed by suggesting me to call and requesting for some money back. He was rude and condescending and I hope that someone can speak to him about his customer service being that he is in a supervisory position.

Brian H. 
Rating:
3.0

Staff did not seem to thrilled that we arrived with JH and a AT . Property was in disarray trucks everywhere .

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
4.0

I had to wait 2 hours for this truck. I was suppose to pick up at 9 an and didn't get the truck until 11 am. I had to pay movers an extra $180 because this truck was not turned in. You should have had another truck on the lot that I could have used. The experience sucked. I won't rent from UHaul again.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Shelly P. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

The trailer was clean but we noticed a loud metallic sound when it moved. My son, who is a mechanic, thought it might be a bad wheel bearing. It sounded like a large piece of metal being dragged under the trailer, but there was nothing there.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

charlene N. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Makita M. 
Rating:
1.0

I was sent an email the day before telling me I could pick up my truck with my reservation guaranteed from 9 am to 9 pm. I noticed in that email it was a location in the next city over (20 miles extra round trip than the location I had selected). I was paying .79 a mile and that adds up way more than I had planned. They knocked $10 off the price but that didnt cover all those extra miles. When I showed up at the store, it was closed....Even though the email said it would be guaranteed at 9 am at this new location. Also, I talked to two different ladies at both the location and at UHAUL and neither of them mentioned I wouldn't be able to pick it up until 10 am. I drove a further distance only to sit and have to wait for an hour to pick up the truck. When I called UHAUL to tell them the representative told me "well, it will be open in 40 minutes" and completely dismissed my inconvenience. The door of the truck wasn't sealed on the drivers side and was so loud. The bottom of the side mirror was broken and would spin around on the passenger side. I was really disappointed and very inconvenienced. I wouldn't recommend UHAUL.

Morgan W. 
Rating:
2.0

Customer did not leave a comment.

Maria G. 
Rating:
5.0

The Oakwood location saved the day. We were scheduled to pick up at another location (Braselton) at 3pm. At 1230pm a message was left on my husband's cell phone that if we wanted the truck it needed to be picked up by 130 because they were leaving early. We did not get off work till 3pm. This message was not heard until after my husband got off work. Not a very good way to represent Uhaul. I will make sure if anyone asks about where we rented from to tell them which store to stay away from. Very dissatisfied with that store.

Thomas H. 
Rating:
5.0

Super store manager. Amanda's great

Richard T. 
Rating:
3.0

The truck was not swept out prior to picking it up. Also, show customers on the van/truck the indicators where UHAUL acknowledges damages (the 'X' stickers).

Paul S. 
Rating:
2.0

Not the easiest location to deal with, especially after hours. The associate was nice and helpful on the phone.

Julie B. 
Rating:
2.0

Dropped off the truck after hours and the parking lot was hard to negotiate. Person on the phone was helpful before hand though.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Gadiel D. 
Rating:
5.0

Nothing! Charlene provided excellent customer service!!

kurt R. 
No reviews have been submitted for this location.

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