Customer Reviews for Store More Storage Inc
(U-Haul Neighborhood Dealer)

44 reviews

6711 Richmond-Tappahannock Hwy   Aylett, VA 23009

(804) 885-3040

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(804) 885-3040

6711 Richmond-Tappahannock Hwy
Aylett, VA 23009

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

never actually received a receipt for the rental-not sure how much i was charged. need to be more up-front and transparent about how much i was charged. the personnel at store more were very cordial and friendly.

DAVIDBRUCE D. 
Rating:
5.0

Customer did not leave a comment.

COURTNEYELIZABET F. 
Rating:
5.0

Customer did not leave a comment.

Linsey F. 
Rating:
5.0

Everything was Excellent

Geraldine T. 
Rating:
5.0

Very pleasant experience.

Cheryl S. 
Rating:
5.0

The truck had a leak and wasn't inform of it. My furniture got wet and lucky a had something to cover it with.

Calvin T. 
Rating:
4.0

Excellent service & support

Carolyn P. 
Rating:
1.0

I was extremely upset that what I requested online want what I got. I requested a truck pads and appliance dolly. This location and the other with the roads didn't have pads which I had to pay additional milage for to go buy and I've location didn't have all the equipment or the UHAUL rep who called me FRIDAY BEFORE MY SCHEDULED PICK UP TO CHANGE THE LOCATION. I FEEL CHEATED AND WAS FORCED TO PAY MORE THAN I SHOULD'VE. I WILL NEVER USE UHAUL AGAIN. THE CORPORATE CUSTOMER SERVICE CENTER SHOW CHECK WITH IT'S LOCAL STORES TO SEE WHAT PRODUCTS THEY HAVE.

William C. 
Rating:
5.0

The pickup location was awesome! U haul needs to work on making it easy for customers. If reserved in advance there should be some support to meet the reservation or at least offer an incentive in credit for additional cost to incure due to pickup at another location.

ron A. 
Rating:
5.0

This was the desiganted drop off location that I was given at the time of the pick up transaction .(for one way). It was super convenient. The office was closed when I arrived at 5:30pm yesterday. We dropped off.the key in the night slot in the door.

Belinda B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen O. 
Rating:
5.0

Nothing it was a great experience. I will do it again.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

uhaul site was slow and took a while, but wasnt the stores fault

David B. 
Rating:
4.0

provide instructions on how to adjust the side view mirrors, could not locate info in owners manual. even better, have electric adjustable mirrors - promotes safety!

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Nadia T. 
Rating:
5.0

speed up the uhaul portal connection

Robert C. 
Rating:
5.0

Everything was great.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

IDA T. 
Rating:
5.0

I was completely satisfied with this rental. No complaints about the professional and pleasant transaction.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Vicki R. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

MARIAN M. 
Rating:
5.0

Customer did not leave a comment.

MARIAN M. 
Rating:
3.0

Agent wouldn't come outside cause hot that day, had to inspect truck myself and body needed sweeping and gas Guage and odometer was incorrect. ..no way I went 75 miles ...

RAYMOND Y. 
Rating:
3.0

Honor the $50 reservation guarantee. I'm very unhappy with the fact that the guarantee was not honored.

Gwen D. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Very friendly staff. Very professional.

STEPHEN T. 
Rating:
5.0

Diane was very helpful. Everything went very smoothly from start to finish. We will definitely use this location again.

Robert F. 
Rating:
5.0

We have rented the same truck for 3 weekends in a row and the service and people are great.

Julie T. 
Rating:
5.0

We have rented the 10' truck from Store More the last 2 weekends and everything was very smooth. The truck was clean and the staff are very nice and easy to deal with. Happy with our service.

Julie T. 
Rating:
1.0

They completely messed my order up. When I returned the truck they said I was issued a different truck then I returned. I returned it with over half a tank and a couple days later they sent me an email saying I owed 90 more dollars for fuel because the truck was only 1/8ths full. They clearly don't know what they are doing and I will never rent from Uhaul again.

austin S. 
Rating:
3.0

Customer did not leave a comment.

LEANORD W. 
Rating:
3.0

Customer did not leave a comment.

TIFFANY R. 
Rating:
5.0

Customer did not leave a comment.

JANEEN M R. 
Rating:
3.0

I turned the appliance dolly In at Horizon food.store and they never credited me for returning it. I am still getting billed for this. I have made several calls. And no return call from uhaul.

SUSAN L. 
Rating:
3.0

Customer did not leave a comment.

KEYLAN L. 
Rating:
3.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

DEVIN F. 
Rating:
4.0

Uhaul does an immediate debit to my account for the deposit but does not do an immediate credit for the refund. This is very inconvenient when moving and cash on hand is limited!

GARY E. 
Rating:
4.0

Customer did not leave a comment.

TODD B. 
No reviews have been submitted for this location.

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