Customer Reviews for Storesmart Spring Lake
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Storesmart Spring Lake
Christopher W. on
Check miles on the truck before dispatching then to self pick up customers. Because I picked up and needed to go when I did, I couldn’t wait for the store to open to correct the miles on the paper. Was over 2k miles off. The biggest hassle I’ve ever experienced with uhaul. I will most like not use this feature ever again, my first and last time. The concept was nice but hassle since the miles were wrong.
C Randall L. on
Great location for pickup and drop off. Conveniently located, super nice personnel.
Michelle W. on
Clean in between use, the windshield was filthy and could see lots of bug smudges all over. I confirmed via phone that I would be paying a certain Fixed rate amount for the one way trip, and when I actually picked up, I was told another amount accounting for mileage. It should have been included in my reservation total instead setting me up for unexpected expenses. I almost cancelled my entire trip.
michael L. on
Super easy to work with and helpful. My pickup location put the wrong return date in my contract, but it was no issue for the drop location.
Ronald C. on
Have someone there during hrs of operation and not close for lunch waited a half he to return truck and was treated as if I wasn't important
Terri H. on
Quick & courteous service
Jermaine H. on
Upon drop off of tow trailer, uhaul charged me an additional $228 for wrong drop off location, but did not provide me with a trailer drop off location because of the multiple store pickup I had to do. Then upon return off the truck itself, there is a $133 charge for what reason? I don’t know
Michael C. on
Excellent Service!!!
Ulises S. on
They go an extra mile to get you the equipment you need at the same location.
Eileen N. on
Serve me donuts, just kidding, really nice place with sharp staff. Thanks . Uhaul helped make this an enjoyable move
steven C. on
The desk personnel were very knowledgeable and friendly.
addmore V. on
Keep sales rep just like Jerry. He was amazing he served us very well
Cody S. on
Jerry was very professional with me, got me on the road quickly.
Kristi G. on
StoreSmart is a great representative of your company! The trucks are clean & well taken care of & the staff is absolutely amazing. They are helpful & do everything possible to make sure your need are met.
Anspeter B. on
Road assistance was a great help and Bobby that was contacted to come help us did a great good.
John K. on
Dropped off after business hours.
Jacqueline V. on
We rented a 10 foot truck. The air conditioner did not work in July on a 91 degree day! Also the tire pressure light came on. With truck loaded went back to rental place and they said they know about the tire pressure sensor and said it is only the sensor and can ignore it. Would have appreciated it if they let us know that when we picked it up. They said if I wanted air conditioning I could have the 26 foot truck. Not a help at all since we only needed a 10 foot truck. Will not rent from them ever again.
Roy O. on
I had ordered furniture pads, but never received them. This is the second time in a row I rented an uhaul and the pads were never provided after i paid for them. The back looked ok, but once inside found some trash. The cab wasn't clean either.
Neil S. on
Staff and facilities are to notch!
kay D. on
The a.c.was not working the day I rented the truck.Temps were in the 100's that day.They did offer a different truck and apologized.
Thomas H. on
Clean, fast, and friendly.
Christopher B. on
Best experience I ever had with U-Haul. Great and friendly ladies and this location. Very helpful.
Kiara M. on
The service inside the business was fast. It is hard to make contact by phone.
Chadwick M. on
The ladys had no idea what they were doing and that's when I found out about all the extra charges.
Felmer T. on
None all company employees went the extra mile to get me checked out and on my way.
Andria L. on
We got an auto transport for a 2007 Toyota FJ Cruiser and when we loaded the vehicle, the straps wouldn't fit over the tires. We had to deflate the tires just for them to fit, which we shouldn't have had to do because we were never told anything about that. Overall a big hassle
Lance M. on
The young lady that received my return was very professional and efficient. I was out of there in no time.
David W. on
I reserved a 10ft box truck and when I went to pick it up, the girl had given it away, forcing me to pay more for a 15ft box truck than I was originally quoted.
Jacqueline B. on
I just want to let you know that you were a lifesaver at the last minute. I drove from Charlottesville VA to move some furniture from Spring Lake NC to Charlottesville VA. I had made a reservation with your competitor and when I arrived to get the truck, I was informed there was no truck available. I called UHaul customer service and the representative was able to locate a truck and it was literally on the same street as the house I was getting the furniture from. THANK YOU!!
rodly D. on
Recognize the military in offer military discount
dejshon P. on
Very Respectful and Professional
lowell M. on
Very helpful and very informative.
nathaniel W. on
This location is my personal go to location due to the friendly and professional service.
Makiba V. on
The Young lady Jai was such a great help! Super friendly with excellent customer service and even referred me to a moving company.
George M. on
My drop off location was undecided at time of rental. When I arrived at the closest location to drop off the truck, I called the given number. They told me my drop off location was about 30 miles from me and I needed to do the after hours drop off on the website. I called back and got a different representative who helped change my drop off location to a much closer spot. Overall the uhaul experience was good.
patricia L. on
The attendant was really nice.
kerry M. on
Offer an incentive if someone sends business your way I rented a u-haul 2 weekends ago for 2 days my friend rented a uhaul the next Saturday for 24 hrs and lastly my daughter is ranting a u-haul this weekend starting friday night for 2 days all rentals are from the same place thier should be an incentive for me if they tell you I sent them to you
nathaniel W. on
Fine as is.
michael D. on
Stop over charging for miles not used..a complete rip off
Sonia G. on
To my knowledge , nothing me and my spouse were taking care off extremely adequate.
Lestlie S. on
Nothing.... you guys were GREAT.
GLENN B. on
The gate that have access was destroyed which left thing unsecured also the insurance that’s required is for fire and it’s not an option you have to get it. This place is a ripoff!!!!!!!!!!!!!!!!!!!!!
RENITA B. on
I moved out my unit on 12/7/18. Only one week into the month. They made me pay the whole month storage. I wouldn’t recommend this place to no one. VERY VERY UPSET. What happened to prorating ?!?!?
Sharon M. on
Nothing
kimberly M. on
The staff could have been more informative about the best option for me as a customer before renting base on my address vs after informing me upon returning all the savings I could of had, had he done this or that. It cost me more than usual. Also the paper work was mix up. To my understanding I signed for payment not for a judgement against myself. The signature was added to a different form. To purposely create a unnessary financial burden. Not to mention 19.99 dollar a day as advertised all over the truck. 19 dollars to 300 dollar plus gas. So I'm sure you can understand when you have payed 61$ than pay 40$ to remove some 3 year old e alert so you can rent again not to mention taking money unexpectedly could have been avoided. Tricking someone into promising to pay sounds more like bullish behavior than good customer service. The only thing exellect was the neatness of the store. The smiling face and the polite demeanor as they dig A financial hole for you later.
Floyd S. on
Staff was very helpful and knowledgeable.
Sanford T. on
Faster service at the service desk.
C Randall L. on
Excellent customer service. Young man was very personable and helpful. We have used this location in the past and they are always very accommodating.
Michael M. on
After reserving a truck over a week in advance, I was contacted multiple times and asked to move pick up locations more than once. I was paying by the mile so this was an issue for me. I was put through the inconvenience of having to change pick up locations, upgraded to a larger truck because what I reserved wasn’t available, only to be downgraded again to the initial truck I reserved when I was contacted for the THIRD time being asked to change pick up locations AGAIN. I was NOT happy with this situation. OncI finally got the truck, everything went smoothly , it was just getting to that point that was immensely aggravating.
Carrie W. on
When you arrive after hours; very dark and could not take pictures.
Richard B. on
NONE