Customer did not leave a comment.Mark G.
Customer Reviews for Storesmart Spring Lake
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jennifer T.
Communication to reservation changes was great. No issues with getting the requested equipment. Customer service was outstanding!Adriana T.
Truck had missing orange light on front passenger side. Front passenger headlight was present, but recessed, caused decrease in overall performance. Lack of orange light, tail light out, and damaged headlight caused unsafe conditions for driving at night. Back door was damaged, created excessive difficulty to open and close bay door. Dome light in bay was out. Ended up having to extend my rental to complete move, due to inadequate lighting situation.JOSEPH M.
Customer did not leave a comment.TABITHA F.
I received the best service from Jimmy.MEAUNTA P.
Customer did not leave a comment.Samuel P.
Customer did not leave a comment.JOHNNY A.
The rental truck has seen better days. Interior roof liner was falling down, rear driver side tail light unit inoperable, steering very loose, and damage to front passenger headlight housing area.JENNIFERJO M.
The lock box was not identified and it took forever to find itJESSICA C.
Customer did not leave a comment.GEORGE U.
Customer did not leave a comment.Angel G.
I have no suggestions.mandale W.
Customer did not leave a comment.Sarah B.
Customer did not leave a comment.Avon W.
Nice staffRyan M.
Customer did not leave a comment.Mark W.
No comments at this time.ANGEL L.
Nothing you are all excellentRODRICKUS D.
Make sure location has what is was requested. This was second location scheduled. Initial location only had trailers, never any trucks causing confusion and delay.Claude H.
Customer did not leave a comment.Richard L.
Service was fine, but the truck had trash inside and was generally filthy inside.STEPHEN F.
Busted taillight, didn't have all equipment at proper location.Shawn G.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Diana D.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.Traci C.
Customer did not leave a comment.JEFFREY W.
Very easy to find and the person at the front desk was very nice. Super quick and easy drop off.Madison P.
Customer did not leave a comment.Samantha M.
The key return is entirely to high, and not clearly marked in the dark. I am 4'11" tall, you need to make more accessible, please!Angela D.
OUR TRUCK WAS HAVING TRANSMISSION ISSUES,MIRROR WAS BROKEN.WE WOULD LIKE A REFUND!Melissa D.
Very pleasant employee.Samuel P.
Customer did not leave a comment.LONNIE D.
Add a dollie to my pickup order but when I got there no dollie was available for pickup. And a dollie was needed for the jobMarcus W.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Nelson A.
Customer did not leave a comment.AGNES S.
Vehicle was maintained, but, the cab had not been swept or cleaned. The box had not been swept, and there was scratches on the outside that had not been marked. Though a message had been sent to log any discrepancies, l didn't receive it until after the time-limit for reporting had been expired. Computers were still partially down nationwide. Under the circumstaces, the experience was enjoyable and I will continue to rent U-haul when needed.JAMES S.
Leslie was hard working and helped me out. She is a great employee.DAVID R.
The very best Customer Service, I have witnessed. From the Manager on down , excellent service. They are top notch.ROBERT G.
The location was very easy to find. The man who got me set up (think his name was Jimmy, I could be wrong) was helpful and friendly!Damnika H.
Phone number needs to be updated as there was no answer. Very patient and understanding person at the desk. She was courteous and got me on my way very quickly.PAUL DINHBO N.
Love how friendly and fast this store was. I felt like they cared and the store was clean. Often it's not this great of service but I will now go here and tell others because of the great service I received.JOHNNY B.
Great servicePrice F.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.GLANCIE S.
Best customer service ove ever experienced anywhere renting or buying anything. Thank you for your encouragement and time.Michael M.
Customer did not leave a comment.Felicia E.
Customer did not leave a comment.Keith W.
When we picked up our truck the fuel and mileage were not accurately depicted on the contract. The truck wasn't swept out, there was fast food trash on the floor and the cab wreaked of cigarette smoke. When we returned the truck we waited 40 min for someone to come to the front door even though it was more than an hour before closing. Both doors were locked and no one would answer the phone. Very poor customer service and we are still trying to dispute the mileage we were over charged for.RILEY H.
Easy to deal withBrian P.
Nothing to improve you do a great jobPriscilla J.
Customer did not leave a comment.Chad C.
Customer did not leave a comment.John S.
Was taken care of at pickup and drop offRONALD C.
Customer did not leave a comment.DWAYNE S.
Customer did not leave a comment.SHERRIE M.
Customer did not leave a comment.Sherman S.
I never interacted with because they were closed.ASHLEY A.
This site was great! Everyone was friendly, helpful and accommodating. I recommend to anyone.Amy B.
Customer did not leave a comment.ELIZABETH M.
Customer did not leave a comment.axel R.
Bad experience. Someone's bill charged on my account extra 2 days.man C.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.CALEBNATHANIEL S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Roger B.
This place is outstanding. Fantastic customer service and friendly people.TIMOTHY S.
Thank you for being so patient with my 3 extensions with my local move.CHRISTINE H.
Customer did not leave a comment.Jessica E.
Customer did not leave a comment.Carmela G.
Dropped off at night, after hours. the lot and area was clean but no one was there due to the hourGEARY G.
Customer did not leave a comment.Patrick M.
Everything flowed fine...staff very friendly and helpful...return of vehicle excellent!! Will always use this location...convenient and welcomingDEBORAH E.
The lady, Leslie at this location did a perfect job with explaining everything to me with her knowledge with Uhaul and renting me a storage space. Her smile & big heart will light up any room. She made my recent tragedy so much easier with her help and wonderful customer service. I would highly recommend anyone in the area to come to her for your storage & Uhaul needs. Leslie is a blessing in disguise & needs more recognition than a review.ANNETHA B.
My 26 foot rental was picked up by me with less than 1/8 of a tank of fuel. That was a real inconvenient. The experience was good, besides the fuel issue.joseph N.
Refine procedures for appliance dolly rental with an after hours truck pick up. I ordered an appliance dolly online with my truck order and assumed it would be loaded in the back of my truck, but the truck contained the furniture dolly, which I believe comes standard with all rentals. This did not ruin my move, as we were able to make the furniture dolly work, but it might have restricted the abilities of a less capable crew (I had strong helpers!).Charles B.
Customer did not leave a comment.QUINTON B.
Customer did not leave a comment.Luis O.
polite and helpful staff. However, I let the agent know the particulars of my pending trip, including where I was going, since it was out of the way and not a straight route to my final destination, and my reason for needing the truck as long as I did. Notes where not left, so I was charged an overage fee for excess miles and extended time. Very unsatisfied in the end.Jason B.
Customer did not leave a comment.SEBASTIAN A.
Great customer serviceJohn K.
Keep doing exactly what you are doingDALE S.
Customer did not leave a comment.Justin B.
Awesome crew and easy return! Thank youWILLIAM A.
Customer did not leave a comment.Carolyn M.
No dolly availableJames H.
Customer did not leave a comment.Amy M.
Customer did not leave a comment.Venessa S.
Jerry was very helpful in person and over the phone. Most uhauls are the same everywhere, but I would go 20 miles out of my way to deal with Jerry again. Good Man.Alejandro R.
Very friendly and professional personnel that attended to my needs immediately. A +++ in customer service and responsiveness.Christopher B.
Customer did not leave a comment.Lougan W.
Your weekend rates were higher than what I was quoted!charles L.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Ja'Quan H.