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bert B.
Customer Reviews for Stor-It FW
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and very help people at Store It. I would recommend this business to other people.
Steffanie B.Quick easy and efficient!
Brian O.Clean truck
TIMOTHY C.Everything went well.
KURT S.It was a great experience but the truck smells like cigarettes when I turn on the ac. That was awful
STEFON A O.Though the pick up was good, the drop of was horrible. After hours, there's no drop box for keys. The rental guy told me to call 1800 uhaul number to ask them procedure of drop off. But the 1800 had half an hour long wait and finally when connected, she didn't have a clue either (for keys drop off, truck return we did online which doesn't ask about keys). They gave me a local uhaul number but those guys were closed after 7pm, next morning I called this local number and he didn't have any idea either. Finally I waited next morning till the place opens and then gave them back the keys. 1h on phone and three rounds to uhaul to return a truck.
Tarun M.It was a very simple and good experience.
MARK EDWARD O.If you have a heavy duty trailer with brakes(car hauler, flat bed, etc. ) and no truck to pull it, they have the truck to do. Downside is their pickups don't have trailer brakes. You need to buy an adapter for your trailer plug. Very much worth every penny. Spent 240 on it. Overall very satisfied with my rental.
Mario S.Coronavirus made me stand in the cold rain outside for 40 minutes, Wish there was a heater or a quicker procedure to check out.. There was only one man in front of me and he was there for 15 minutes before I got there so if I arrived at the same time as him I would have waited an hour for 2 people to check out!! Seems way too long,
THERESA B.They went out of their way to provide excellent customer service & personable assistance ! I will not only use them again but will recommend them to others !
David R.Get a more user friendly app. The app is frustrating to navigate; it's inconsistent. Past rentals I've been prompted for my license info at the time of reservation. Yesterday, I'm ready to get the truck and in trying to obtain the code for the lockbox, had to to spend and additional 15-min taking pics and waiting for it to process. For repeat renters like myself and having a storage unit at one of these facilities where I get U-Haul trucks you should be able to retain my info so I don't spend so much damn time doing what should be a simple task.
Ken K.The Uhaul website and app are ridiculously hard to navigate. I sat there for 30 minutes trying to check it back in.
Teresa K.There are no markings on the building to show that it is a Uhaul drop off. A person was blocking the parking lot chatting with someone in a car and didn't move as I was coming in. I later realized she worked there when she went into the storage yard in the back. She did not speak to me. The key drop off boxes offer no direction for how keys should be put into the box other than to go to the website. I dropped the key in the storage payment Dropbox because it was the only option. I would not use this location again.
Shan S.Front seat guy at checkout was incredibly rude and threatened to charge us a $20 late fee even though we returned our rental on time...
SHANNA M.The place and people were great, but online check in was an extremely frustrating, time consuming hassle. Took 45 minutes when in person check in would take 5 or 10.
Gretchen A H.The truck was dirty and had bits of food in the center console. Also, I had made a reservation at another location but they were not able to fulfil it and directed me here. This location started the rental time from the time of the original reservation from the other location not the actual time I picked up the truck.
Royce J.I had to wait behind someone that was renting a storage unit for almost 40 minutes. That cut in to the time that I had the truck.
Calina D.The truck needs cruise control.
Phillip M.Small shop but friendly staff and easy drop off.
Tami H.I tried to reserve a uhaul at the Chinden location near my home on a Wednesday for pickup on Saturday. I was told I would have to drive across town to pick it up, adding an additional 10 miles to my round trip. No offer was made to have the truck brought to the location I wanted to use.
michael S.Very helpful with completing the rental process and making adjustments to get me what I needed.
Gary S.Very nice people
Douglas W.Super nice sales people. Easy pick up and return.
Toni W.