Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great customer service

Rating:

4.0

The lady who helped me was very helpful.

Rating:

5.0

Nothing the service was 100

Rating:

1.0

I felt my weekend experience using the vehicle started very well but to my surprise, when I received notification from bank that additional funds were taken out of my account without notifying me. The final email copy of my receipt, left me somewhat speechless, and a lil disappointed. I returned to Uhaul site in hopes of getting assistance with matter, only to get directed the the 800 # I don't even recall the customer service rep introducing herself. The young lady, I believe she introduced herself as Laura or Lauren. My experience rating with her (rating scale range(1-5) with 5 being the highest) my survey would be a 5. She listened& detailed regarding the step to reporting my concern to General Manager. From the beginning - the vehicle was not cleaned properly. I didn't think much of that, because it felt it was minor. The gas gauge was a lil off & I didn't think much of ither. But I took my time to ensure the vehicle was well cleaned, the interior was wiped down gassed up properly. The rental process was not explained to me in detail. Example - $19.95 one day rental Second day rental wasn't explained which cost me almost $40.00. There has to be an malfunction with mileage gauge. It was noted that I travel 60 miles based on vehicle system calculation.. I precisely calculated my entire trip from the beginning to the end return of the vehicle. *9.5 from Uhaul to my home-2357 Oak Ridge Rd West *9.4 to 3701 W. Orange Avenue *2.5 from 3701 W. Orange Avenue to 300 Mabry St (Goodwill drop off) *10.9 to 2357 Oak Ridge Rd West *9.5 from my home to u haul stopping by the gate store to refill the vehicle, which I went a lil above what was required. At the moment, I don't adquately have the correct veribge to explain the disappointment my experience with Uhaul. I humbly suggest Uhaul look into future training for their staff. (Customer Service Rep & Vehicle Staff Cleaners) Kind regards

Rating:

4.0

They did not provide me with the furniture mats I paid for

Rating:

3.0

Need a bigger drive

Rating:

5.0

Convenient drop-off after hours.

Rating:

5.0

Great location easy to get big trucks in!!

Rating:

5.0

Good Job

Rating:

5.0

Great service all around!

Rating:

1.0

Make sure the vendor or rental place has more staff

Rating:

5.0

Janie was a terrific representative. She saved the day due to problems with the reservation (double booking) and the traffic office not handling this appropriately.

Rating:

5.0

When I made reservation for the truck to pick up at one location, they called me the day before and informed me the that truck was not available there or anywhere in Tallahassee. Then there was a cancellation and I was able to pick one at a different location across town. I was informed the truck had a quarter tank of fuel; but it only have just under 1/8 tank. After dropping off, I received receipt in which they charged me $30 fuel service fee and 6 gals fuel Since the tank was below 1/4 when I picked up, I should not be charged this. However, I will be willing to pay for 4 gals of fuel, not 6; that would be equal to 1/8 tank. I reached out via the customer response and also called to file complaint. Have not heard a response yet.

Rating:

5.0

Ms. Cathy was Great in providing excellent Customer Service.

Rating:

4.0

Truck smelled like smoke I ordered a mattress cover but was not provided one. Was told I’d have to drive to another location to get it which would have put me out of my miles. When I asked about it, I was just told to go to a different location and get it, there is no offer for a refund

Rating:

5.0

Staff was super friendly.

Rating:

2.0

The actual location of where rentals are pick up , Inside the building was very clean and spacious. The staff was very kind and did her best to accommodate me. Inside the van itself was filthy. Dog hair was all over the driver and passenger seat. I had to use plastic covering on seats just to feel comfortable driving the van. We had to sweep the van before placing anything inside of it. Also, I felt I should've had a staff assisting me with checking out the van , taking picture on roof, outside, inside etc., of van. I was offered another van and was told by staff that one was even more dirty than the one I had. Provide part time staff to help those businesses keep their good names. I did not receive my receipt on Sunday, February 2 in email. I was told it was sent. Please send receipt. Thank you

Rating:

5.0

Have more staff on the weekends

Rating:

1.0

Beware, they will rent you dirty equipment!

Rating:

1.0

She was very unprofessional and very nasty attitude. I will never come back to this location and I will be telling my family and friends.needs more training

Rating:

4.0

This was not the location we had asked for to return the truck. We were sent here from our preferred return location on Capital Circle N.E.

Rating:

5.0

Made the drop off super easy and quick! Highly recommend!

Rating:

4.0

The truck needs service, it was squeaking, the brakes have to be mashed down in order to stop, and no acceleration struggled to do 35-40mph.

Rating:

5.0

I have no critics, everything was to my liking. Thanks for the 5 star service.

Rating:

5.0

An actual uhaul location rather than part of the gig economy.

Rating:

5.0

Everything was perfect, truck very clean!

Rating:

5.0

Nothing everything and everyone was fantastic !

Rating:

5.0

Truck had 150k miles. Loud when accelerating sounds lake an exhaust leak. Smell of gas and exhaust in the cab area. Truck has very little pickup when pulling into traffic.

Rating:

4.0

Returning the truck and parking was tricky but Janie took care of us.

Rating:

5.0

Wonderful customer service very friendly. I will rent from here again.

Rating:

5.0

One of our fav places to rent from.

Rating:

4.0

The radio didn’t work. I had reserved six furniture pads, and they only had one available.

Rating:

5.0

Nothing at this time. Everything was clean abd ready to go Keep up the good work.

Rating:

5.0

The staff was great

Rating:

4.0

Clerk was busy, 2 customers ahead of me. Asked if I wanted to leave vehicle & would email receipt.

Rating:

5.0

I dropped the rental off at night, so interaction with the personnel was by phone, not in person.

Rating:

5.0

Very professional and outstanding communication, would recommend to anybody in my community

Rating:

5.0

Thank you Cathy for providing excellent customer service... She's the Best❗️

Rating:

5.0

The local uhaul reps were great. Uhaul failed to have the truck at the location that we agreed on. When asked, uhaul refused to remedy the situation by bringing the truck to my location, and refused to compensate me for the extra miles that i had to drive, and refused to compensate me for my time. Uhaul expects customers to pay for their failures. For this reason, i wiĺ try to avoid using uhaul again, and will launch a small local campaign to discourage others also.

Rating:

5.0

Ms. Cathy is always so helpful and friendly! She is very knowledgeable and always professional. She is the main reason why I visit this location! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

If a customer has selected a particular location, do not change the location with a few hours notice without at least attempting to give the customer a courtesy call, even if it's an attempt to accommodate equipment. The changed location would have tripled the driving time if rush hour traffic was reasonable and more than doubled the distance. *This is not feedback for the selected location!!*

Rating:

5.0

Non

Rating:

1.0

We were given a truck with a roof that was leaking. We used it during Hurricane Helene. All of our stuff got wet and my books and electronical equipment got DESTROYED. When we returned it, I noted in the app that for thisbreason I did NOT consent for them to charge me. I would've expected an email tondiscuss what happened, instead I got an email saying "thanks for your payment, hope to see you again soon". Unacceptable. We have thousands in damages.

Rating:

5.0

The “young ladies” at this location has been very nice and respectful for years. Their customer service is “unshakable” and very professional. Thank you for all you have done along my journey of rental equipment.

Rating:

5.0

The sales representatives was great !

Rating:

5.0

Have moving supplies at this location

Rating:

5.0

The experience was great. The ladies were polite and helpful. I appreciate their assistance.

Rating:

4.0

This is feedback to the rental truck TT2012K. The truck was disgusting. The windshield was covered in dry dead bugs and dry bird poop. The odor in the cabin was barely tolerable. I truly felt disgusted driving the truck. It rained on the way to my location and the windshield wipes need to be replaced immediately. Thankfully, it was light rain or I would have pulled over. If I wasn't on a tight deadline, I would have gone with a different company.