The staff was very professional, and gave great advice for someone like myself who knew nothing about moving.
Marie R
Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I made the reservationfor a 10' truck weeks ahead. Had a confirmation number. But when I arrived, there was no truck available. I had to drive to acompletely different location and they found a 26' truck. Your reservation system is misleading and broken. Super dissapointed. Was poor service.
Sean GAlways good service from this location.
Louis ROnly place we rent from!!
JAMES GAwesome Service!!! Second To None!!!⭐️⭐️⭐️⭐️⭐️
Terrell JKeep doing what you all are doing
Kelvin RRep was very professional and made the move raft.
HENRY LThis location far exceeded the pickup location in terms of expectations. This dealer apologized for the poor experience I had with the pickup location, and I was told that individuals like that shouldn't even represent the uhaul company. The dealer here made sure I received my promised free miles, which I greatly appreciate.
JAMES CThey gave me a raggedy U-Haul put almost all my stuff in the U-Haul and get in there to leave and the U-Haul wouldn’t even start them they sent somebody to look at it it took them 1 hour and about 30 minutes to get there and they couldn’t fix it so they sent a tow truck to tow me to my destination I had to unload the truck then another tow truck came and got that U-Haul and I wasn’t even finish moving had to get up and go get another U-Haul the next day and they still charge me $64.00 for that bad experience I didn’t unload didn’t get done unloading the U-Haul until after 12 midnight so yes I’m piss
Debra MForgot to mention that the right headlight is out. I noticed when I drove it at night.
DENISE SVery friendly and courteous. Clean facility.
STEPHON JExcellent customer service
KAREN WThey made it so easy to go through the process of renting. unlike so many other locations in Tallahassee.
Margaret MIt would have been courteous to inform your renters that the office was closing early. I spent an hour trying to figure out how to get my rental. It was frustrating and those seems to be a recurring thing for all u-haul locations in this area.
RORI CVan drove great. Good gas mileage. No problems.
CHARLES HU-Haul is the problem, not the location, but it doesn’t give you the opportunity to tick that box. The location which was a U-Haul agent were fantastic. Twice now U-Haul have overridden our booking and made us go to a different location for pick up and drop off. At .99 cents a mile that cost us an extra $40 and was way more inconvenient. This has happened not once but twice now. NEVER USING U-Haul AGAIN.
Paul WExcelente atención y servicio
ADRIAN MExcellent service start to finish. I cant remember her name but the young lady at drop-off was super sweet.
Mikhail SThey were kind and understanding of my situation.
Dontressa SQuick in & out service. Friendly customer service. Very organized.
Joyce TQUICK & EASY
TED SStaff was awesome
DANIEL LVery convenient
MARIAN FApp malfunctions
Desherea CMary is outstanding. This is the best location in America.
STEPHEN TThe van had a few baby roaches, the seats were not clean (animal hair) it smelled like animals. The van itself drove well and the A/C was great!
Heather GThe U-Haul representative Cathy was amazing
ROBERT HI seen over 15-20 roaches
shakeiceya bThis u-haul was picked up in Tallahassee, FL. The woman behind the counter was handling a VERY busy morning. She stayed very much professionally in charge. Kept her smile, and helped everyone in a timely manner. If I were to rent from this location again, I wouldn't want anyone but her to take care of me.
Sally NMake sure the computer system is up and operating faster. Representatives was knowledgeable and professional.
JERMAINE JExcellent customer service at the Southwood location, Tallahassee!
DAWN DEveryone there helped us along our way to receive our U-Haul. Thank you and youre the only option I will use when moving!
Cristi LIt was excellent 👏
SCHURONDA LGreat experience! The employee who assisted me was professional and very nice. She explained everything thoroughly.
SHERRY PGreat customer service
CHRISTOPHER RThe lady who helped me was very helpful.
GENIA GNothing the service was 100
TAYA WI felt my weekend experience using the vehicle started very well but to my surprise, when I received notification from bank that additional funds were taken out of my account without notifying me. The final email copy of my receipt, left me somewhat speechless, and a lil disappointed. I returned to Uhaul site in hopes of getting assistance with matter, only to get directed the the 800 # I don't even recall the customer service rep introducing herself. The young lady, I believe she introduced herself as Laura or Lauren. My experience rating with her (rating scale range(1-5) with 5 being the highest) my survey would be a 5. She listened& detailed regarding the step to reporting my concern to General Manager. From the beginning - the vehicle was not cleaned properly. I didn't think much of that, because it felt it was minor. The gas gauge was a lil off & I didn't think much of ither. But I took my time to ensure the vehicle was well cleaned, the interior was wiped down gassed up properly. The rental process was not explained to me in detail. Example - $19.95 one day rental Second day rental wasn't explained which cost me almost $40.00. There has to be an malfunction with mileage gauge. It was noted that I travel 60 miles based on vehicle system calculation.. I precisely calculated my entire trip from the beginning to the end return of the vehicle. *9.5 from Uhaul to my home-2357 Oak Ridge Rd West *9.4 to 3701 W. Orange Avenue *2.5 from 3701 W. Orange Avenue to 300 Mabry St (Goodwill drop off) *10.9 to 2357 Oak Ridge Rd West *9.5 from my home to u haul stopping by the gate store to refill the vehicle, which I went a lil above what was required. At the moment, I don't adquately have the correct veribge to explain the disappointment my experience with Uhaul. I humbly suggest Uhaul look into future training for their staff. (Customer Service Rep & Vehicle Staff Cleaners) Kind regards
BRENDA DThey did not provide me with the furniture mats I paid for
Hunter LNeed a bigger drive
Josh SConvenient drop-off after hours.
VINCENT GGreat location easy to get big trucks in!!
RICHARD CGood Job
MARIA CGreat service all around!
ERIC GMake sure the vendor or rental place has more staff
Akeia TJanie was a terrific representative. She saved the day due to problems with the reservation (double booking) and the traffic office not handling this appropriately.
PRESTON SWhen I made reservation for the truck to pick up at one location, they called me the day before and informed me the that truck was not available there or anywhere in Tallahassee. Then there was a cancellation and I was able to pick one at a different location across town. I was informed the truck had a quarter tank of fuel; but it only have just under 1/8 tank. After dropping off, I received receipt in which they charged me $30 fuel service fee and 6 gals fuel Since the tank was below 1/4 when I picked up, I should not be charged this. However, I will be willing to pay for 4 gals of fuel, not 6; that would be equal to 1/8 tank. I reached out via the customer response and also called to file complaint. Have not heard a response yet.
ROYCE E