the uhaul website allowed me to book a truck for mobile pick up a week in advance. the night before my 8am pick up, I receive a text that mobile pick up is not available and my pick up has been moved to 9am. I had movers scheduled for 8am and had to reschedule. when I went to pick up the truck and asked about the dolly i ordered with it, they said oh yeah they don't have those either and we can drive to a location 5 miles across town if we still want one. you would think they could have told me that in the email notice about no more mobile pick up?? uhaul, please do better. that was not a smooth experience.
Alison A
StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tallahassee, FL 32311
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service at location was horrible. Truck was dirty.i don't know why you guys offer moving stuff online if you guys aren't going to have it at the location
Matthew DAshley was very welcoming and professional
Tammy FI reserved my truck, furniture dolly and utility dolly at a different location. I was told 48hours before my reservation that I would have to come to this location which was 6 miles away vs the 0.7miles I planned for. This change delayed all my plans. Then upon arrival for pickup I requested a discount for the inconvenience. I was given $20 off. But still was charged for additional miles I had to drive due to the change they made to my reservation. I paid. After paying I asked if my dolly's are on the truck and the guy nonchalantly tells me they don’t have any available but it’s not a big deal because I wasn’t charged for them. The ac in the truck was blowing hot air. Icing on the cake, I called to see if I can drop the truck off at my original reservation spot as it’s closer to where I moved. I was advised it would be an extra charge and I won’t know the charge price until I get there.
SHANNA DThis Uhaul location provided the best service I have received in Tallahassee and over the years I have rented from most locations.
CHARLES H