Staff member was not at the door when it said open. Tried calling the “emergency number” and they were not able to get a hold of anyone. I had to walk around the building to even find someone. The lady that ended up being the person that was working the office was riding around in a golf cart smoking a cigarette and I had to ask her to help me. The U-Haul that was listed on my mobile checkin was not in the lot, which made me have to go inside in the first place. I then told the lady my name when inside the building and she said they didn’t have my U-Haul. Someone called her and then I guess sorted it out and gave me a different U-Haul. I was at the building for 35 minutes for a pickup. It was not a good experience at all.
Quinn R
StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tallahassee, FL 32311
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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More attention to detail on the front end and less socializing amongst staff would be nice. It took them 20 minutes to check me in when I already had an appointment. They also told me to go find my truck vs directing me to it after giving me my keys. It wasn't even in the lot. It was down on the grass. My mileage calculation after dropping my truck off after moving that morning was over by 32 miles. They said I drove it 40 miles when I only drove it 8 miles. They also stated they gave me a truck with 7/16 of a tank of gas, when it only had 1/16. My final bill was $148 when it should have been approximately $49. I would like to seek a credit back to my credit card for the overpayment. Best,
ROBERT RSomeone was immediately there as I arrived. Good service.
lowell hIt’s just perfect. Each staff is kind and helpful.
XIANGYU WEverything/Customer service was great. Need no improvement I would highly recommend this Uhaul to others
Sonja G