Not a thing
LYNDA F.
Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The ladies were great and very helpful!!!!
John M.Everything went well.Need to get details for additional charge to card.
ERROL S.Very simple drop off.
PAUL M.Not a thing. Everything was completely well maintained and the staff was excellent.
Robin R.Fast and easy pickup. The UHaul representative was very knowledgeable and friendly.
PAUL M.Jeanie is a great asset for the business. I salute her enthusiasm, motivation and her sense of a work well done. Good customer service skills! Kudos!
BERNADETTE G.Cathy provided us a friendly and professional welcome along with all the details and instructions that we needed to know. On probably one of the busiest weekends of the year in a college town, we were lucky to have reserved a truck and ended up with a larger truck which was actually what we ended up needing with our time constraints. Thanks U-haul and Cathy at the Barcelona Ct, Tallahassee location!
RENEE C.The location is not a U-haul business, they just partner with U-Haul to rent out trucks. It's not a good location and is difficult to maneuver big trucks. The absolute worst problem is U-Haul's mobile 24/7 system. Not only does the website *not* have the functionality it's supposed to (there is no "start" button for rentals), the app doesn't work either. Neither the verification process to get the truck, nor the return process worked. Either buttons simply did not work, the option did not exist, U-Haul needed further verification from my passport or lease agreement *on the spot* (WHAT?!), or the photo upload function did not work (not an issue with my device). Also, not only did I never receive instructions on HOW to use the system like they said was supposed to happen, but my pickup time and location was also changed on me *after I did the check-in process the day before*, and I was never notified. Why not call customer service? Laughable! I was on hold for 30 minutes every time. I will NEVER use U-Haul's 24/7 mobile system again. What a load of absolute BS.
christopher C.Everything was perfect!!
JAMAL P.No issues returning the truck except the online return did not work correctly
Susan H.As I pulled in to rerun the truck, the lady that I rented it from walked out the door to her car and went to lunch. It would have taken her 5 minutes to check me in. The trucks cab need a good deep cleaning, but it's U-Haul and I understand. I have been charged for a dolly that I did not use. I had one appliance hand truck that the lady brought to me. Penske next time
PAUL B.Kathy was a great help. We literally spent less than 5 minutes to get delivery of rental truck and one minute to give the key back. I will HIGHLY recommend this location. Thanks Kathy. God bless you and your family.
GUNWANT D.Very friendly service and staff.
Michele F.Omg the staff Was extremely good. Ms Jane and Grandma (can't think of her name) she knows who I'm talking about accommodated me. I would tell everybody to stop by Southwood Uhaul at let these ladies get your moving experience right Thank You Ladies StarMetro
LATISHA C.I've used this location on numerous occasions for my U-Haul rental needs. Great customer service and they are always accommodating to your needs.
BARBARA P.The only thing that bothered me was the tremendous amount of heat coming from the engine near the driver's right foot and gas pedal. Maybe have that inspected. Thx.
CARRIE L.Always great service
BRUCE C.Very professional and made me feel welcome. Very helpful
SHIRLEY F.Everything was great. Truck was returned on time on Saturday, 5/1/21. I had slight issues with my phone in signing in to the website to do the online return. I prefer personal contact. The key was left in the box. Cathy is great at this office and the other office worker there.
MALVERNA S.I love Ms Janie!!! She is the absolute best! She always makes sure you are taken care of and provides the BEST customer service!
TIFFNEY W.Excellent customer service. Very sweet and understanding. They let me know up front of all cost and was charged correctly. Cathy Sellers was amazing and made a very stressful time a lot less stressful. She is amazing!
MELODY S.I tried to drop the truck off the night before but couldn't get my order associated with my account on the app. I tried to call customer service but was on hold for 20 minutes and had had to hang up. I ended up having to drop off off Saturday morning.
MALLORY S.truck ran hard and heavy. needs oil change and service
Daniel L.The staff was extremely helpful, and the whole process was a breeze. One of the best vehicle rental experiences I've ever had
MARIANNA S.Everything was just great even the customer service the woman there just took care of everything for me all i had to do was get in and drive away....Thank you
DALE T.Nothing. Everyone was great; friendly and accommodating. Will definitely be my first choice for my next UHaul rental.
ALAN R.The ladies that help me provided excellent service and made sure that i was totally satisfied. I'll recommend this location any day
ANDREW T.Front office staff was extremely courteous and helpful. Rental experience was smooth from beginning to end.
Steven S.No improvements needed. She was a pleasure to do business with. The entire process was painless and the most welcoming experience. I wish her the best. ðŸ™ðŸ½
KENDRICK S.Picture upload piece on App did not work on my phone. Had to use my daughter's old iPhone. Fix that and you may have something.
TELLY B.Great- efficient service
HAROLD P.Service was good
AYANA F.Cathy provided outstanding service
DARYL B.They were awesome, Love going there to pick my uhaul equipment up
HENRY M.Customer service was excellent
SCHURONDA L.Everything went smoothly. Agent was very friendly and helpful. Was in and out very quickly. Would definitely recommend.
Roshandra J.Nothing it was wonderful
RANDALL M.Mrs. Cathy (Manager), had greeted me with a smile as always & promptly made check-in simple . She's very professional and thorough about the Uhaul business processing. Mrs. Cathy answered all of my questions prior to pickup. She made sure I had a clean 26' truck, and provided moving blankets. I recommend anyone to Uhaul location(Southwood). Ask for Mrs. Cathy! Thanks, Renee' T. 10/28/20
SHAUNTA T.