Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
(U-Haul Neighborhood Dealer)

1,242 reviews

2401 Barcelona Ln   Tallahassee, FL 32311

(850) 270-4895

Hours

  • Mon–Sat
    9 am–5:30 pm
  • Sunday
    10 am–4:30 pm

Services at this Location:

Contact Us

(850) 270-4895

2401 Barcelona Ln
Tallahassee, FL 32311

Services at this Location:

Hours

  • Mon–Sat
    9 am–5:30 pm
  • Sunday
    10 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Put cruise control on the uhaul truck and make sure to strap down rental equipment.

MELISSA F. 
Rating:
4.0

The staff person was good and the truck was clean. The truck was in bad shape, however, and there were several times it surged and was hard to control. One time it surged and the driver had to press the brake pedal suddenly and almost to the floor to stop. It's a dangerous vehicle. It had high mileage and we were told it was an in-town only rental. Drivers beware.

Edith S. 
Rating:
5.0

Thanks to the quick and easy self return feature I was able to return the truck when it was convenient to me. Great job all around!

Julian H. 
Rating:
4.0

According to my agent, the Mobile Pick-up Service isn't set up there and my question is WHY?! If your Company advertises and promote its features, than why isn't it set in ALL your locations?! Time is money and you definitely can't afford my my hourly package!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
4.0

Customer did not leave a comment.

Valentina M. 
Rating:
5.0

Customer did not leave a comment.

Melicia L. 
Rating:
4.0

Customer did not leave a comment.

Jace K. 
Rating:
5.0

The ladies here were great.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Melanie B. 
Rating:
3.0

The address takes you to a different location which passes the uhaul store

Natoria G. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
3.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Shelley K. 
Rating:
5.0

Customer did not leave a comment.

PRESTON G. 
Rating:
5.0

THIS WAS MY FIRST TIME TO USE THIS LOCATION,I CHOSE IT BECAUSE I LIVE NEAR,THE RATE FOR THE TRUCK SIZE FIT MY BUDGET,THE MANAGER WAS SO VERY KIND AS SHE ANSWERED ALL MY QUESTIONS.WAS HELPING SOME ONE TO RELOCATE BY WED,5:PM, I WILL RENT YOUR TRUCK IN THE FUTURE FOR SURE.

Sophie M. 
Rating:
5.0

The van had over 100,000 miles on it. It was very noisy and banged and rattled. Driver's side door has to be slammed. Ride was very rough. The staff at the location is superb.

jonathan W. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Cristina I. 
Rating:
5.0

Excellent customer service

REGINA B. 
Rating:
5.0

I'm always met with friendly and quick service. They honor their commitments, and I find working with them a pleasure.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Make it cheaper. $70 for a day is too much.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

cecil L. 
Rating:
5.0

They were great! No issues!

Rex R. 
Rating:
5.0

Customer did not leave a comment.

Screven W. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Tight parking lot area but the employees were very courteous and helpful

ERIKA F. 
Rating:
4.0

Very nice service, however, my pick up location changed in the last minute.

Sunghyeun M. 
Rating:
5.0

This is not specific to the location, but to the rental process as a whole. While I understand the necessity of the mobile check-in process, I found it frustrating and tedious. There were many unexpected steps, like turning on and off location, my location not being registered at the correct address despite standing right in front of the building, chrome browser not having enough memory to upload pictures, having to download a new browser to use, adding a second contact that has to verify your identity, denying a bunch of "add-ons", and disputing the gas gauge level. All of these happened on top of doing the rest of the regular check-in steps, which I'm sure is not the case for most people, but it ended up being so taxing.

William S. 
Rating:
2.0

This location would be good if the vehicles were cleaned. It should not even be a question to customers if the vehicle is clean enough to rent out to another customer... CLEAN IT guys... That's the least that can be done. Also, be more respectful and kind to customers.

Andrew L. 
Rating:
5.0

Our not for profit rents a uhaul every Saturday, sometimes on Friday too. We love everyone at StorQuest and are sad if they happen not to have the size we need. Thank you so much!

Jan S. 
Rating:
5.0

Customer did not leave a comment.

terrance C. 
Rating:
5.0

Cathy's the sweetest customer service rep I have ever had with uhaul. Super helpful !

David F. 
Rating:
5.0

Quick, easy, affordable!

Chris G. 
Rating:
5.0

Great help from the staff at the center.

Paul H. 
Rating:
5.0

I wanted to rent from the capital circle location. They didn't have any trucks. They set me up at Mahan Rd location. Then the night before I was switched again . Further away. I don't think I should have been charged the extra mileage.

GINGER G. 
Rating:
5.0

They really do the best of making you feel special.

Hilton W. 
Rating:
1.0

Car needs maintenance, brakes takes too long, gears dot shift swiftly I had to clean the deck because it had bugs

Antoni K. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
2.0

Customer did not leave a comment.

kilwana J. 
Rating:
5.0

Janie was very professional and helpful in making our experience a good one at Uhaul. Thank you. The Kestersons

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Hilton W. 
Rating:
5.0

All good. No problems. Thank you very much.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Christie D. 
Rating:
4.0

Customer did not leave a comment.

Denzel G. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
4.0

n/a

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Christie D. 
Rating:
2.0

Office was closed at 1pm with a hand written note on door saying closed till 3pm

Robert B. 
Rating:
5.0

Cathy and her team were amazing and worked with me to extend my time due to the length of my move. I highly recommend them.

Robert M. 
Rating:
5.0

Cathy and Janie are the BEST❗❗

MALVERNA S. 
Rating:
5.0

Customer did not leave a comment.

Taihimi P. 
Rating:
5.0

Nothing to recommend. Everything worked excellently.

Oscar T. 
Rating:
5.0

Customer service was excellent

MARK L. 
Rating:
3.0

Make rental easier and give me what I ordered

Milanika T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

CANDACE K. 
Rating:
5.0

Very friendly and helpful

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Caitlin B. 
Rating:
5.0

Your moving contractor damaged our sewing machine. And denied the claim when they damaged it. Horribly slow movers

peter B. 
Rating:
3.0

All we did was drop a key off in the slot *which we were grateful for!) but not fair to rate high or low due to limited interaction or knowledge of the location.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

Badreka C. 
Rating:
5.0

Your overall booking a truck sucks I booked over 4 weeks ago and I get a call I can't get the truck I booked . This location was the only place I could find a truck you office wanted me to drive 2 hours to Alabama to get a truck just crazy. No customer service what so ever

clifford G. 
Rating:
3.0

Customer did not leave a comment.

Audra R. 
Rating:
5.0

Customer did not leave a comment.

Chimere S. 
Rating:
5.0

You online app is horrible for returning truck!!!!!!!!

Nancy L. 
Rating:
4.0

Customer did not leave a comment.

Walter V. 
Rating:
5.0

Customer did not leave a comment.

HERBERT B. 
Rating:
5.0

Customer did not leave a comment.

Aziza R. 
Rating:
1.0

I was charged 20+ dollars for gas when I left a needle exactly on where the spot was when I picked up the truck. I also rent cars from Avis and they do not cheat the customers out of their money for fractions of decimals on gas . U-Haul is now stooping below rental standards to try to make a dollar off poor people

Marcus K. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

My issue isn't with the pickup location, it is with Uhaul in general. I had received 3 different phone calls stating that the truck wasn't available at the original location, 3 different times. The pick up location was changed 3 different times. Then when i finally arrived at the above location to pick it up, we did all the paperwork and left. Only to receive a phone call stating we were given the wrong truck and had to drive 20 mins back to exchange the truck.

Amy S. 
Rating:
3.0

U-Haul did not have my equipment reserved and I had to scramble to find a different, smaller truck at a different location across town. Which of course did not fit all my belongings. U-Haul's customer service was absolutely abysmal and because of U-Haul's terrible inventory management, I was put 4 days behind schedule and nearly $2,000 out of pocket and over budget because I had to get 2 trucks instead of 1, because U-Haul is incapable of guaranteeing a truck will be there when they say it will. I would go to Penske, or Budget or a local moving service before I ever use U-Haul again.

David R. 
Rating:
5.0

Customer did not leave a comment.

Sergey B. 
Rating:
5.0

Staff was wonderful. The ladies up front were helpful, knowledgeable and friendly.

Correen Z. 
Rating:
5.0

Cathy was very helpful in getting me good-to-go! Outstanding!

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ANA S. 
Rating:
4.0

The truck I drove needs an alignment.

Marny M. 
Rating:
4.0

The first reservation location was for a 9 am pick-up. Nobody showed up, so I had to call uhaul to get another location. I also think it is misleading about your rates. I think that 89 cents a mile is too much. I will not be using uhaul ever again.

Richard T. 
Rating:
5.0

This location was fantastic! Great service and very clean too! I highly recommend them.

DANIEL N. 
Rating:
4.0

Service person very cheerful

Alan W. 
Rating:
5.0

Outstanding customer service!

LeRoy M. 
Rating:
5.0

My truck had no air conditioning and we didn't realize it till we got on the interstate to drive 5 hours home!!

DEBORAH T. 
Rating:
5.0

Customer did not leave a comment.

Anastasia B. 
Rating:
5.0

Nothing

Keyanna F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
3.0

Fix your trucks

Quaheem H. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Nothing

Sharon R. 
Rating:
2.0

i had a reservation for a truck at a different location. When i showed up to pick up my truck, the truck wasn't there and i was told that i would have to go to a new location and shorten my time that i had the rental truck. I feel that was very unprofessional and a complete inconvenience for me because the previous customer that had the truck decided not to bring it back on time and the representative didn't apologize for the inconvenience that I had to go thru when I had a reservation as early as possible. Next time I will think about going thru a different company because the lack of care that your company shows to clients just is disappointing.

Lora A. 
No reviews have been submitted for this location.

Additional Services at this Location

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