Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of StorQuest Self Storage Tallahassee/Southwood
Timothy C. on
Mrs. Cathy was amazing and super helpful!! She answered every question with a smile was just simply awesome!! The best that I’ve had the pleasure of dealing with!!
Andrew F. on
customer service is excellent
paul C. on
I really wanted to pick up the truck where I made the reservation b/c I could walk there from my apartment. I took an Uber to the truck at the other location instead. That said, the facility was clean, safe, and nice. The lady who helped me was kind, efficient, and competent.
Mark F. on
Make sure the tires are ready for a cross country trip. Had to stop in OKC and have one tire replaced and two rebalanced on a 26’ with 38000 miles. Also the windshield was covered in lovebugs when we picked it up. The personnel were amazing, but the truck was not road ready.
Scott M. on
I have used UHaul many times and this was by far the nicest location, staff, etc. Highly recommend StorQuest!
Dale B. on
Extremely professional staff, pleasant to deal with, and would highly recommend.
Jacquelyn K. on
Excellent customer service. Most definitely will rent from them again.
Wilbur O. on
Improve parking in front of office
LAVETTA H. on
Great Customer Service at this location!!!
Lisa A. on
The only issue with this location is the drive into the place is one way, and you have to parallel park the truck, unless you get the employee to do it, which is what I had to do.
Karen C. on
I was told the truck I reserved broke down the day before I was to pick up, so I received a bigger truck, which would be good except it sounded like the transmission was about to go in the truck we received and because it wasn't the truck I reserved I had to have it back earlier. So even though I paid for a 24-hour rental I didn't get a 24-hour rental.
Jeff W. on
After my experience with pickup, I am evaluating if I should use this location again. Driving all the way to Panama City to get a truck that is way to big, after booking many months ahead of time, is wrong !!!
Kevin S. on
Put the "Speed Kills" sticker someplace where it doesnt block your vision of how fast you are going.
Jeffrey D. on
Tight place to drop off a truck especially when a lot of trucks are being dropped off at one time. However, the extra space in the back helps if you know to drop off in that location.
Nancy or David H. on
Nothing!
Suzanne H. on
Parking is a little tight, but there isn't room to change that.
JOHN B. on
Professional, friendly service, good equipment.
Bruce T. on
Excellent drop off!
Nancy or David H. on
Nothing! Everything was great! Thank you!
Christy W. on
Excellent customer service from Cathy! She noticed us struggling with the chains on the trailer. She can out and helped us without even thinking twice about getting down on the ground to help. She's wonderful!
Adam H. on
Terri was very kind and courteous for my return.
JOSEPH E. on
U Haul manager was very good and responsive. Very professional.
JOHN M. on
I had a wonderful experience with U-haul. Terri was very friendly and gave service with a smile!!
BENITA B. on
Car dolly rubber on tire wore out and we ended up leaving it and having to drive the car at waiting 3hrs for assistance
Jeff T. on
The woman was as helpful as she could be. Uhaul changed my reservation multipme times. I was able to pick up my truck at the sceduled time but not the tow dolly. I had to drive 40 min to my home, pack the truck, then drive 40 min back a few hours later to pick up the dolly and load my car. Then was charged for extra miles when this was my only choice. The truck smelled like horrible body odor. And your system for guaging if cars fit on the dolly sucks. My chevy malibu barely fit and every turn I made jammed the orange fender on your trailer into my doors on my car. Not happy at all.
Thomas W. on
Need dense foam inside entry... Slammed back of my head into upper lip. Almost had a visit to the emergency room. Uhaul really should pad the interior to protect customers.
Adam B. on
Need help taking trailer off truck. Very heavy.
Tamika J. on
Great customer service!
Elias D. on
Attendant didn't even go over the condition of the truck as returned. I had to find out my total charges that a fee for gas was applied. Next time I'll just go with professional movers.
John W. on
Great experience with the ease of using your phone to pickup
mary K. on
Was after hours so did on line drop
Jameeka W. on
The truck was very loud compared to other vehicles that I have rented and driven myself. Acceleration was definitely below par. Didn't have time to go back and try to switch out either, I was on a rigid time schedule with my move. However, Customer Service at the location was excellent :)!
Kenneth E. on
I have utilized Storquest several times and they never cease to amaze me with their quality of service and care for their customers.
Zhiying Q. on
very nice front desk
shane V. on
Very friendly and professional. You can immediately tell this is a well run operation. Very clean. Very organized. Well done!
Inell W. on
The truck had 123000 miles. It needed an alignment. I was scared driving it. It was bad. The lady was pleasant to work with.
Ronald H. on
Excellent customer service
Estrella R. on
Excellent costumer service. Everything was great.
Graham M. on
When I dropped off the vehicle I was told it had mulch on the back. Thid must have left by the previous renter in Tallahassee as we only packed furniture and boxes of clothing.
Richard F. on
Keep up the good work
Betty M. on
Very pleasant and efficient staff. Thank you!
Sherry S. on
Teri was very nice.
Dan M. on
People at this location were very friendly and helpful. Didn't know this place existed as it is tucked away of main road, but well worth it.
Judy H. on
The 2 Ladies at the Tallahasser Center on Barcelona Ln were extremely helpful & courteous. Did everything with a “smile “
Chris K. on
You have two very knowledgeable and friendly women working at this location. Thanks
William L. on
Our first time renting a trailer. The facility owner was very helpful and accommodating. She helped us with some changes we had with the original reservation and provided us with great information on the things needed to get our truck ready for the trailer. She even gave us tips on driving and got everything set up for us upon pick up and return of the rental. We would definitely rent from them again and would recommend them without hesitation to our friends and family.
Darin L. on
The truck I was scheduled to rent was not there the work order could not be found.The work order was sent 2hours away in Georgia. By the7 time * order was sent over no tow dolly onsite.Then th88ey had me to go to a different place . I got there and scrapes to hold car was broke . I was informed that they located one across town i had to go to pick up the tow doll then drive back across town to pick up my car and tie it down. My pick up time was for 830am not 1230pm
Lena O. on
Just need some air freshener in the truck .
Shana G. on
When making a reservation, it would be nice to have the place and time MATCH those that we choose. I had a different place on the other side of town and a completely different time, nothing close to what my reservation stated. Thank you
jacque H. on
No improvements recommended. Efficient, courteous, great experience!