Customer Reviews for StorQuest Self Storage Tallahassee/Southwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of StorQuest Self Storage Tallahassee/Southwood
TIMOTHY G. on
FREE coffee and doughnuts
Claude L. on
Best staff I have ever encountered.
Stacey B. on
Excellent and friendly customer service. Great staff.
James W. on
One of the best Storage Facilities around catch up. Great Customer service.
Richard L. on
Improve the online experience, I wasted 15 min with the Uhaul.com site when returning my rental truck! Then just left the keys in the drop off box.
VICKIE U. on
Incredible customer service and assistance. Top Not h staff!!!
Timothy C. on
Mrs. Cathy was amazing and super helpful!! She answered every question with a smile was just simply awesome!! The best that I’ve had the pleasure of dealing with!!
Andrew F. on
customer service is excellent
Jorge N. on
Excellent service
Richard C. on
Excellent service everything was very easy!
Renae W. on
Nothing to recommend. Excellent customer services!!
TAMIKA H. on
Terri & Kathy were awesome! Great customer service as always...
paul C. on
I really wanted to pick up the truck where I made the reservation b/c I could walk there from my apartment. I took an Uber to the truck at the other location instead. That said, the facility was clean, safe, and nice. The lady who helped me was kind, efficient, and competent.
Mark F. on
Make sure the tires are ready for a cross country trip. Had to stop in OKC and have one tire replaced and two rebalanced on a 26’ with 38000 miles. Also the windshield was covered in lovebugs when we picked it up. The personnel were amazing, but the truck was not road ready.
Scott M. on
I have used UHaul many times and this was by far the nicest location, staff, etc. Highly recommend StorQuest!
Dale B. on
Extremely professional staff, pleasant to deal with, and would highly recommend.
Jacquelyn K. on
Excellent customer service. Most definitely will rent from them again.
Wilbur O. on
Improve parking in front of office
LAVETTA H. on
Great Customer Service at this location!!!
Lisa A. on
The only issue with this location is the drive into the place is one way, and you have to parallel park the truck, unless you get the employee to do it, which is what I had to do.
Karen C. on
I was told the truck I reserved broke down the day before I was to pick up, so I received a bigger truck, which would be good except it sounded like the transmission was about to go in the truck we received and because it wasn't the truck I reserved I had to have it back earlier. So even though I paid for a 24-hour rental I didn't get a 24-hour rental.
Jeff W. on
After my experience with pickup, I am evaluating if I should use this location again. Driving all the way to Panama City to get a truck that is way to big, after booking many months ahead of time, is wrong !!!
Kevin S. on
Put the "Speed Kills" sticker someplace where it doesnt block your vision of how fast you are going.
Jeffrey D. on
Tight place to drop off a truck especially when a lot of trucks are being dropped off at one time. However, the extra space in the back helps if you know to drop off in that location.
Nancy or David H. on
Nothing!
Suzanne H. on
Parking is a little tight, but there isn't room to change that.
JOHN B. on
Professional, friendly service, good equipment.
Bruce T. on
Excellent drop off!
Nancy or David H. on
Nothing! Everything was great! Thank you!
Christy W. on
Excellent customer service from Cathy! She noticed us struggling with the chains on the trailer. She can out and helped us without even thinking twice about getting down on the ground to help. She's wonderful!
Adam H. on
Terri was very kind and courteous for my return.
JOSEPH E. on
U Haul manager was very good and responsive. Very professional.
JOHN M. on
I had a wonderful experience with U-haul. Terri was very friendly and gave service with a smile!!
BENITA B. on
Car dolly rubber on tire wore out and we ended up leaving it and having to drive the car at waiting 3hrs for assistance
Jeff T. on
The woman was as helpful as she could be. Uhaul changed my reservation multipme times. I was able to pick up my truck at the sceduled time but not the tow dolly. I had to drive 40 min to my home, pack the truck, then drive 40 min back a few hours later to pick up the dolly and load my car. Then was charged for extra miles when this was my only choice. The truck smelled like horrible body odor. And your system for guaging if cars fit on the dolly sucks. My chevy malibu barely fit and every turn I made jammed the orange fender on your trailer into my doors on my car. Not happy at all.
Thomas W. on
Need dense foam inside entry... Slammed back of my head into upper lip. Almost had a visit to the emergency room. Uhaul really should pad the interior to protect customers.
Adam B. on
Need help taking trailer off truck. Very heavy.
Tamika J. on
Great customer service!
Elias D. on
Attendant didn't even go over the condition of the truck as returned. I had to find out my total charges that a fee for gas was applied. Next time I'll just go with professional movers.
John W. on
Great experience with the ease of using your phone to pickup
mary K. on
Was after hours so did on line drop
Jameeka W. on
The truck was very loud compared to other vehicles that I have rented and driven myself. Acceleration was definitely below par. Didn't have time to go back and try to switch out either, I was on a rigid time schedule with my move. However, Customer Service at the location was excellent :)!
Kenneth E. on
I have utilized Storquest several times and they never cease to amaze me with their quality of service and care for their customers.