Nothing, staff was very accommodating with me returning it a little later due to a weather problem.Jeffrey C.
Customer Reviews for Storsmart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Troy and Lance were great guys to deal with. I enjoyed my experience very much. I desperately needed a 20x30 storage unit. I've used Storsmart several times in the last 12 years, it's always been good!! Thank you very much!!! J.D. Mullins 1994 Astro vanJerry M. | Overall Experience
Everyone was very accommodating and we would definitely recommend it!RON & Darlene M. | Overall Experience
Customer did not leave a comment.Tom M.
No need to improve.Kenneth R.
Customer did not leave a comment.BURT P.
The location was clean and they opened up for me at 8:00. The staff was very helpful. had tried to get my truck at the location where my goods were stored, which would have been much better for me. My biggest complaint was the condition of the truck. I have rented U-haul trucks before, but this one rode really rough. If I had not been on such a tight schedule, I would have returned it and requested another one. It bounced all over the road, empty and full. The plastic wheels on my roll around microwave cart broke into small pieces. This truck was supposed to be a "comfort ride". I don't know what the procedure is for checking out trucks when they are returned, but this one should have been sent for new shocks.Jane L W.
Customer did not leave a comment.Matthew S.
I've used this location before. REALLY friendly staff. Very helpful and fast.Tom M.
Customer did not leave a comment.Christine S.
Friendly, easy to work with.Melinda H.
Excellent help!Brandon A.
Customer did not leave a comment.camron B.
Nice employees friendly s they told you that rules step by step what to do n what not to do nice peopleJose T. | Overall Experience
Customer did not leave a comment.George H.
Customer did not leave a comment.William F.
Customer did not leave a comment.Timothy M.
The fellow was very accommodating and helpful. Check in was smooth.Danita S.
First time ever using a storage unit and you guys made it so easy and painless! Thank you!Suzie C. | Overall Experience
Customer did not leave a comment.Elizabeth K.
Very friendly helpful courteous staff. Would definitely recommend 👌David E. | Overall Experience
Customer did not leave a comment.Barry S.
Customer did not leave a comment.Jody T. | Overall Experience
Customer did not leave a comment.Carl B.
Customer did not leave a comment.Justin W.
They did have a typo on the mileage going out being less than actual but called in and had a mileage adjustment madeMARK N.
Lance was great. He was a huge help and made the experience enjoyableAdam H.
Customer did not leave a comment.kirsten c. | Overall Experience
1st Class ... both ... Facility and Service.Farley I.
Customer did not leave a comment.carolee C.
Thank you for your service. Completely hassle free experience!!Jennifer H. | Overall Experience
Thank youKelly A. | Overall Experience
Customer did not leave a comment.Sean U.
The location was fine. The issues I had were with U-haul as a company. Such as not having the truck at the place I was planning and only calling the day before to inform me. Making no monetary accommodations for the extra cost due to having to round trip a truck. When I showed up to pick up the truck I waited on hold for over 20 mins to talk to someone to help me checkout my truck. Worst experience I've ever had. Will no longer be using U-haul when I move.Mandi L.
Customer did not leave a comment.MICHELLE J.
Friendly staff. Helpful and courteous.Valerie S.
Customer did not leave a comment.Brandy C. | Overall Experience
Tell the people there not to feed a line of bullshit when it comes to the air pressure for the tires. When a customer asks for the air pressure in the tires to be increased to the rated pressure listed on the tire, tell them to do it.Michael M.
Customer did not leave a comment.MELISSA T.
Customer did not leave a comment.Alan D.
Customer ServiceCasey S.
Customer did not leave a comment.Penny C.
They did a great job.SUSAN W.
Customer did not leave a comment.James G.
Great job as always at this location.THOMAS S.
Parking area covered in â€œBlack Iceâ€ Falls, slips, injuries inevitable. Fell exiting truck in drop off lot. Dangerous to clients unfamiliar to winter ice. Very very Dangerous!!!Donald P.
Mike was very helpful.Rick H.
Customer did not leave a comment.mary F.
Computer system has/had so many problems, putting the people in an awkward positionKelly A.
Again, the computer system was having pro lemsKelly A.
Awesome service went very smoothTammy B.
Customer did not leave a comment.gary F.
I traveled from Palisade CO to Oklahoma City & rhey say I drove 1600 miles plusjames C.
Customer did not leave a comment.Lee N.
Customer did not leave a comment.clark T.
Acceptable experience.edward S.
Customer did not leave a comment.BRIAN D.
Customer did not leave a comment.john K.
Your check-in app stinks All it would do was push me to the next reservation I hadp.j. C.
Customer did not leave a comment.Diane H.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.desiree R.
Waited to open and no one there Saturday afternoon when I returned the truck and did not adjust my rate because of covers.William H.
Customer did not leave a comment.Debbie M.
Customer did not leave a comment.Lary S.
Excellent customer service, went beyond what is expected.Eugene R.
Customer did not leave a comment.Greg M.
Customer did not leave a comment.Eugene R.
Customer did not leave a comment.Arthur E.
Very very clean and organized location. Agent was extra cordial in making sure nothing failed and I was happy with my rental.rigo H.
Customer did not leave a comment.Mallory M.
Customer did not leave a comment.Gayle G.
Give directions as to how to return the trailer after hours. Fortunately we found the directions on the website.Pamela S.
Customer did not leave a comment.Courtney P.
Customer did not leave a comment.richard E.
Very helpful. Only one thing, we were told we'd get a call back the day we initially called to check on a daily rental and that didn't happen. Otherwise all was good.Dean E.
Staff person was extremely helpful and patient.Douglas O.
Friendly, well prepared, helpful. Moving across country sucks, this experience with UHaul was an unexpected plus. Thank you!Dan B.
Customer did not leave a comment.Robin P.
Customer did not leave a comment.William L.
Customer did not leave a comment.Sara M.
Customer did not leave a comment.wendy E.
Customer did not leave a comment.Scott E.
Customer did not leave a comment.Jesse M.
Customer did not leave a comment.Leon S.
Customer did not leave a comment.Philip L.
I was very pleased with the service we received at the drop off place. the gentleman was very courteous, respectful and businesslike. I would recommend this location to anyone!Jo M.
Customer did not leave a comment.bill B.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.David S.
Great experience. Staff called me the day before to assure me that my ride would be ready on time. Good instruction regarding operation of vehicle and expectations upon return. Did not oversell products!Lorraine P.
After hours drop off, VERY small area to drop off.Tracy K.
Customer did not leave a comment.Gary C.
nothing to improveDALE K.
Everything went smooth.Jacob C.
They charged double the rate. Not explanation why.Gregory P.
Customer did not leave a comment.Shayne A.
In service the man where I picked it up on customer service with all customers.Yolanda S.
Customer did not leave a comment.james C.
Customer did not leave a comment.Andy W.
Very nice manager.Shallya O.
Customer did not leave a comment.Melvin M.
I returned the vehicle after hours, so the rating above is not truly valid.Patton M.
Customer did not leave a comment.David E.
The truck needed new wiper blades & the front was covered with bugs. Some trash left inside, and I couldn't see out the windshield because of the dirt.robert M.
We couldn't use the trailer due to rotten of the wheels ....had to use a friend trailerrichard O.
Customer did not leave a comment.james M.
The men that were at Storsmart were outstanding in their customer service. The equipment was perfect and a great value. We will definitely rent here again.Kevin V.
Customer did not leave a comment.Kerry C.
Customer did not leave a comment.BART B.