Customer Reviews for Story Barns
(U-Haul Neighborhood Dealer)

208 reviews

102 18th St   Greeley, CO 80631

(970) 351-6107

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 351-6107

102 18th St
Greeley, CO 80631

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Easy, convenient, great location, and affordable. We will definitely return next time we need a moving truck.

AMANDA J. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

Excellent Service

Vaseem L. 
Rating:
5.0

Keep it exactly like it is. You guys are awesome. Thank you so much😏

TOD S. 
Rating:
5.0

Customer did not leave a comment.

Roy O. 
Rating:
4.0

Customer did not leave a comment.

CHELSEA H. 
Rating:
5.0

I love renting here at this location. They do things quickly and always very attentive with a positive attitude always!! They always go up and beyond and help you in what they can. I love coming here!!

JUAN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

JAMESSCOTT Y. 
Rating:
5.0

Customer did not leave a comment.

Cally W. 
Rating:
5.0

mileage rate is to high

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Kitrick S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

We were about to get a small 4x8 that looked like it was from the original franchise and look like it was from the 50's and the lights didn't work but the guy gave us the only other one he had and was a bit bigger for the same price. I was impressed

Mark H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
4.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

Gene S. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
3.0

Customer did not leave a comment.

Jaison E. 
Rating:
5.0

Absolutely the best customer service I have had in years

RENEE G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR M. 
Rating:
5.0

I always have a great experience at this location they run the place on a professional basis that's the way it should be in this business thanks again

ROBERT C. 
Rating:
5.0

Larry @ Story Barns was a pleasure to work with! He answered all our questions and is very professional! We will use Story Barns again!

DONA P. 
Rating:
5.0

Good service! Thank you,

ELISEO M. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE H. 
Rating:
5.0

The van I rented was in good condition and drove well and I had no issues with any of the paperwork stuff. Very good experience

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
4.0

Customer did not leave a comment.

Rene N. 
Rating:
1.0

I will never use uhaul again, we had such an absolutely terrible experience. 1 customer service representative argued with me and was completely rude and unprofessional. Got told 3 different things from 3 different representatives. Got charged double the original quote I got even after the reservation was changed and I was told the price wouldn't increase that much. Absolutely terrible and unprofessional. I will no longer ever use this company or reccomend it to friends or family.

BRAYTON C. 
Rating:
2.0

The truck was filthy I had to sweep out the back before I could even put my new furniture in there ever noodles all over the seat it was very dirty that's all I got to say and it wasn't accurate at the gas he said there was a half a tank and there wasn't a half a tank there were two quarters that wasn't very happy but I paid it because it was too late by then but next time I'll make sure I checked everything out before I take off in it but I he knew it was filthy why don't you have somebody clean them that's disgusting that's the first time I've ever ran it anything that was dirty there that's why I go there I'll go to Home Depot

BARBARA Q. 
Rating:
5.0

Super easy, fast process. Love it!

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

HOWARD D. 
Rating:
3.0

Don't be so rude to the guests

MADISON R. 
Rating:
3.0

Customer did not leave a comment.

CHELSEA N. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
4.0

It would be helpful to be able to easily access the the required gas level for return. I searched my lease contract as instructed and was unable to find it.

Justine B. 
Rating:
5.0

We needed a truck last minute and they had one available - they were great and super helpful!

ERICA T. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Great Rental Experience. Super friendly Staff. Took all of 2 minutes to pick up the truck and 30 seconds to return it.

JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
5.0

I've rented from uhaul and I've never had a problem, their customer service is excellent, very nice people

TEODORO P. 
Rating:
4.0

Customer did not leave a comment.

RANDY A. 
Rating:
5.0

Customer did not leave a comment.

HARVEY E. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Larry was very helpful in changing my reservation and coordinating everything.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Everything was just right.

BRET M. 
Rating:
5.0

The woman who runs the pack and ship on 29th Avenue in Greeley and rent U-Hauls the miserable old hag but the guys story Barn were great

ALISON M. 
Rating:
5.0

Very friendly and she has great costumer service

BEATRIZ Z. 
Rating:
3.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

ESTHER M. 
Rating:
4.0

Customer did not leave a comment.

JULIET L. 
Rating:
5.0

Representative was knowledgeable and helpful. A pleasure to have done buisness with.

PAMELA K. 
Rating:
3.0

I was promised a trailer on the 18th because I had made a reservation online. They called me first to change the location because this was not the original pick up location. Then they called me again to say that they wouldn't have the trailer till the next day. Which put me out another day. The gentleman was very polite.

SABRINADIANNA C. 
Rating:
5.0

Nothing I think everything's great I used another company last time and it was terrible I told him to go there they charged me $189 for a for the 1999 truck they added all kinds of stuff on there I was so mad but they already had my credit card cuz I gave it to my friend to do and he didn't know what he was doing but you guys are great I will never go nowhere else ever again or send anybody else like they say if you want something done you got to do it yourself but you guys are awesome

BARBARA Q. 
Rating:
5.0

Customer did not leave a comment.

CONNIE H. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
2.0

Not be so dang rude!

HEATHER D. 
Rating:
5.0

Larry did a fantastic job checking us in and making sure we were all good-to-go! Thank you!

Amanda M. 
Rating:
4.0

Customer did not leave a comment.

MAURICE W. 
Rating:
5.0

Customer did not leave a comment.

Tazareth M. 
Rating:
5.0

Check out was quick and the attendant was great to work with.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

NATHAN A. 
Rating:
5.0

Nice location.

Ron P. 
Rating:
3.0

The 24/7 truck share took us two hours on the phone to pick up the vehicle. While the concept is great, something went awry with reservation process. Customer service was unable to expedite for some reason and was transferred to numerous agents. Bottom line was two hours is too long to wait. Other wise truck was good process has potential. Thank you.

Kaytrina W. 
Rating:
5.0

Customer did not leave a comment.

Wendy J. 
Rating:
5.0

Just being able to see all the cool reclaimed barn wood at Story Barns was worth the Uhaul rental alone!!

Scott H. 
Rating:
5.0

Larry provides excellent customer service. The u-haul was available on time and it was immaculate!

PAMELA K. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
4.0

Windshield was very dirty in and out.

Craig C. 
Rating:
5.0

Everyone here was SO nice! Totally recommend for ANYONE who needs a uhaul. Had no idea this business existed. Walking in it smelled amazing. They do reclaimed barn wood stuff and I have been talking about it all day. Highly recommend these guys for anything. Above and beyond!!! Everyone was incredibly nice!

RACHEL B. 
Rating:
3.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

All was great except tightening device on trailer hitch could have used lubricating

Craig C. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I had reserved a truck at a different location, but when I went to pick it up they were rude, and didn't seem to care about the fact that their computer wasn't working right. They had no ideas on how to resolve the problem so we left. We called Story Barns and they were ready, willing, and able to help us right away. The people were friendly, helpful, absolutely wonderful to work with. I would recommend this place to anybody! My only complaint, or wish, is that they opened a little bit earlier. In the summer it's nice to start moving early in the morning before it gets hot.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
5.0

Really nice people to work with. They were very efficient getting me the trailer and on my way quickly. I would definitely use them again!

STEVEN W. 
Rating:
1.0

Was told I could use a prepaid visa after a 100$ deposit and the change would be deposited back on the card and I told him it was non reloadable he said it didn't mater that's the change would go back on but still no change and it's 39.00$

JOSEPH W. 
Rating:
3.0

Customer did not leave a comment.

JANA P. 
Rating:
1.0

The quote was not honored. Go somewhere else.

JACEK M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
3.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Nothing, it was perfect.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

AARON F. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

Nothing, I think it was the best service ever, everything was done so right!

ANITA S. 
Rating:
3.0

The people who run this location were parked in two spaces and left no place to park the uhaul I was returning. I ended up having to park in front of uhaul car trailers and the night drop off box for keys is very hard to find especially because the building and parking lot have no lighting. Seemed very unsafe to drop off here at night.

Matt S. 
Rating:
5.0

AMAZING! I will ALWAYS rent UHaul's from here. Super friendly, time efficient, and just a great atmosphere overall! Thank you so much.

Kendra H. 
No reviews have been submitted for this location.

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