Customer Reviews for Story Barns

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Story Barns

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PAMELA K.
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Larry provides excellent customer service. The u-haul was available on time and it was immaculate!

Norman S.
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Customer did not leave a comment.

Craig C.
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Windshield was very dirty in and out.

RACHEL B.
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Everyone here was SO nice! Totally recommend for ANYONE who needs a uhaul. Had no idea this business existed. Walking in it smelled amazing. They do reclaimed barn wood stuff and I have been talking about it all day. Highly recommend these guys for anything. Above and beyond!!! Everyone was incredibly nice!

ALAN H.
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Customer did not leave a comment.

Craig C.
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All was great except tightening device on trailer hitch could have used lubricating

PAUL R.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

Sarah H.
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I had reserved a truck at a different location, but when I went to pick it up they were rude, and didn't seem to care about the fact that their computer wasn't working right. They had no ideas on how to resolve the problem so we left. We called Story Barns and they were ready, willing, and able to help us right away. The people were friendly, helpful, absolutely wonderful to work with. I would recommend this place to anybody! My only complaint, or wish, is that they opened a little bit earlier. In the summer it's nice to start moving early in the morning before it gets hot.

ROBERT B.
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Customer did not leave a comment.

Arturo M.
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Customer did not leave a comment.

STEVEN W.
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Really nice people to work with. They were very efficient getting me the trailer and on my way quickly. I would definitely use them again!

JOSEPH W.
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Was told I could use a prepaid visa after a 100$ deposit and the change would be deposited back on the card and I told him it was non reloadable he said it didn't mater that's the change would go back on but still no change and it's 39.00$

JANA P.
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Customer did not leave a comment.

JACEK M.
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The quote was not honored. Go somewhere else.

Michael S.
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Customer did not leave a comment.

PETER H.
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Paul J.
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Patrick C.
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Nothing, it was perfect.

AARON F.
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Customer did not leave a comment.

David P.
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PETER H.
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ANITA S.
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Nothing, I think it was the best service ever, everything was done so right!

Matt S.
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The people who run this location were parked in two spaces and left no place to park the uhaul I was returning. I ended up having to park in front of uhaul car trailers and the night drop off box for keys is very hard to find especially because the building and parking lot have no lighting. Seemed very unsafe to drop off here at night.

Kendra H.
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AMAZING! I will ALWAYS rent UHaul's from here. Super friendly, time efficient, and just a great atmosphere overall! Thank you so much.

GILBERT V.
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Customer did not leave a comment.

MARTIN O.
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Great customer service 👍🏽

Linda S.
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Customer did not leave a comment.

Anna T.
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Great Customer Service!

Paul M.
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Customer did not leave a comment.

Debra W.
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Mark R.
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WILLIAM W.
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Pick up and return was easy and carefree. I will be using this location services once again in and hope I have the same customer service. Thank you.

JOHN S.
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Customer did not leave a comment.

CHRISTOPHER J.
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It was average. Nothing to write home about.

Joseph G.
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Cannot say enough great adjectives about the service we got from this dealer. I arrived after hours to pick up the truck using the mobile app only to find it would not work. Told me to return the next day. This location was already 45 minutes from home so would have added another 90 minutes round trip. Though Story Barn was closed, I found a nice gentleman who worked there with his wife. She manages the rentals and both of them were kind enough to help me after hours to get me the truck and in my way (with extra bottles of water to boot). What phenomenal customer service!!!!! What appeared to be a huge mess became a great experience. Would definitely recommend them to any customer in the area.

TERESA J.
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I was charged a $25 cleaning fee for 4 pistachio shells and the sweat from a water bottle in the vehicles cup holder. I found this to be ridiculous and part of a normal use.

SEAN M.
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The worst customer service I have ever received from a company. I have used Uhaul many times in the past. I had a issue with the fact that they charged me for 2 days rental when I had the truck for less than a day. I had to return the truck after hours. I couldn't understand why I would be charged for two days when the 24 rental was $29.95. Long story short the manager Garold Slusser, was rude, argumentative and difficult. I will never use them again.

JOHN F.
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Site is solid

ROBERT D.
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Customer did not leave a comment.

Renata R.
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The gentleman at the story barn does a good job

WILLIAM E.
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Nice all the way around..

Matthew R.
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Extended hours 5o pick up and drop off with an actual person

TAMMY P.
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Overall this location was amazing. The gentleman was nice and helpful.

Bradley H.
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Customer did not leave a comment.

ISAAC A.
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Customer did not leave a comment.

Richard V.
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Cannot more highly recommend using Story Barn's for their invaluable customer service & priceless support during our moving process. Out of the many excellent experiences with U~Haul, this one was most easily the highest satisfactorily one ever. Thank you, both Story Barn's & U~Haul...! ~Richard Mark VanWormer

Dolly S.
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It was hassle free and the customer service was amazing.

James L.
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I drove per google maps, 9.3 miles and was billed form 69 miles. I have always used Uhaul, but based on this latest experience, I will never use them again.

Alaric S.
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UHaul corporate should support this location with a better selection of equipment.

DAVID Z.
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Customer did not leave a comment.

Thomas M.
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JUAN P.
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The owner of the shop was rude, we felt rushed and he seemed like we were bothering him. NOT friendly at all!! Will never use his location again.

Laura T.
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Very nice employee who we returned truck to.

Jennifer B.
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Van was dirty with dog hair everywhere. Business did not have all equipment that I reserved. Was told that they didn't have it ( furniture dolly) because the previous renter didn't return it.

RICHARD T.
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Customer did not leave a comment.

JOSE R.
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None they did what I need thanks

AARON V.
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Customer did not leave a comment.

MARK N.
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STEVE F.
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No ramp

William B.
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Customer did not leave a comment.

CONNIE H.
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Customer did not leave a comment.

Sherry B.
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I can't think of anything that could be done to improve this experience. Very sweet lady and did everything she could to help us out. I'm pleased and will use Uhaul again.

MARCO C.
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The attention for the costumers is really good, the woman all time is with smile in the face. Fast , efficient and good price .

LORRI D.
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This location was open on Sunday July 5th, when all other Uhaul locations were closed. So glad to have these dedicated, fine and hard working people who know that you still need to get things done on the Sabbath day just like the other 6 days of the week!

Kaitlyn R.
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Honestly couldn't have asked for a better experience! I think the checkout process was annoying because of the location services part. As someone who is tech savvy, I found it difficult to "turn on location services" for my browser as it includes going to the websites site settings and allowing uhaul.com specifically to access location (Android phone). Just a recommendation would be to include step by step instructions to do it.

GALE C.
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Everything was great Keep up the great service

KELLY S.
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Awesome like always! ????????????????????????????

GARY W.
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Customer did not leave a comment.

WILLIAM G.
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Everything went well.

JENNIFER G.
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Customer did not leave a comment.

Jaysen W.
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Alicia M.
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Sheryl R.
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RAYMOND L.
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Great guy working there

KELLY S.
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Awesome job!!

Rhiannon P.
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Customer did not leave a comment.

KRIS P.
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The gentleman that helped me was very professional and very helpful and I appreciated working with him.

PETER H.
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Customer did not leave a comment.

KELLY A.
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Customer did not leave a comment.

Victori O.
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Customer did not leave a comment.

ALEX G.
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Check every thing check right cause i had to replace the front left tire

Steven B.
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Uhaul is horrible and this franchise goes right along with it.

SAMUEL ABRAM J.
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Customer did not leave a comment.

Cynthia Z.
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Customer did not leave a comment.

KELLY S.
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Connie and Pete were awesome! They both were very helpful and friendly. Will definitely use Story Barns U-Haul again. ??

Kris S.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

Dennis S.
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Crazy busy for pick up. Hire another person for the peak pick up times as well

lupe P.
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Guy was rude when I tried to explain the 2 charges for renting the uhaul

Andrew K.
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It all went quite smoothly, and all of the charges were transparent and laid out plainly before signing. Will definitely use the service again in the future!

Elizabeth H.
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Very easy and friendly

Casey V.
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Like every UHaul experience, the truck size reserved and the location were not available even after a reservation months in advance. However, this time the customer service rep did not credit me the difference in mileage and the equipment that I paid for (appliance dolly) was not on the truck. I have had trouble getting these credited back even after disputing them during the return procedure. They simply charged me the full amount and now I am left trying to get it corrected.

Lynn K.
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Customer did not leave a comment.

Shelly S.
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We made serveral calls to U-Haul for our move due to our plans to keep the truck multiple days. On the final day of our truck, we found out that we needed to have it returned by noon and not end of day like we had discussed with SEVERAL customer service reps. We also were told our going over resulted in a $40 fee. We were charged an additional $150.

Joe U.
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Customer did not leave a comment.

David B.
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Dropped off after hours. they handled everything for me. Perfect exchange.

Angela M.
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If the company and not the pickup site, would allow the prepaid debit cards for reservations and or payment method, it would smooth alot of discomfort away.

Jacob H.
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Jesus Christ fix your parking lot.

Shelly W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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