Customer Reviews for Stratford Esso
(U-Haul Neighborhood Dealer)

240 reviews

1041 Erie St   Stratford, ON N5A6S4

(226) 779-0945

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(226) 779-0945

1041 Erie St
Stratford, ON N5A6S4

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I had problems with applying on line. Please keep simple steps as older folks did not grow up with computers. Staff was helpful.

lois G. 
Rating:
4.0

Customer did not leave a comment.

Kristina P. 
Rating:
4.0

Window was very dirty with bugs could have been cleaned.

brian P. 
Rating:
5.0

Don't change a thing - great service as always.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

jason P. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
3.0

This was the dirtiest truck I've ever rented from Uhaul. The truck looked like it had little piles of actual dirt/soil in the box, along with small objects and twigs left on the deck. Inside the van there was paperwork, a half-used water bottle, a toothpick, and a pair of gloves. The floor of the van had dirt and gravel. I mentioned this to the attendant and they seemed unconcerned.

Doug P. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
5.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

YASH S. 
Rating:
5.0

My experience went quite well. I am not real techie but managed to reserve online and picked up at the location. I can't really think of anything I would ask to improve. Thanks Uhaul.

Cindy G. 
Rating:
5.0

Customer did not leave a comment.

Jayme M. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

The unit I had rented either had a very bad tierod end or link. It was very difficult to drive. I never went over 60km with it as I didnt trust it. The truck was all over the road, both empty and totally loaded to the max. I rented it for 6 hours, but returned after 3. I will rent a different unit for the remaining move, as I just didnt feel comfortable driving the unit I had.

WILF S. 
Rating:
5.0

Nothing. Keep up the great work.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

TODDW W. 
Rating:
3.0

I booked a 20 foot cube van from a location in Stratford Ontario , then your head office sent me an email stating that i could NOT have a 20 foot and i had to take a 15 foot . I asked the original location for help and they tried but again head office would not give me a 20 foot (NOT AVAILABLE ) On the morning of van pick up i said i booked a 20 and low and behold they had one and gave it to me .Do you have anyone at head office that knows what they have OR that really cares that that my pians had to be altered and re altered since i did get my 20 foot . Thanks for letting me vent .Also both locations in Stratford were excellent ,you have a logistics problem and idiots at head office ,traffic or what ever you want to call them .Yours truly Ron McDermott

Ron M. 
Rating:
5.0

Wonderful, helpful staff. Thanks!

LAURIEC L. 
Rating:
5.0

Customer did not leave a comment.

Brayans R. 
Rating:
2.0

Had to get it towed by Elliot Miters in Stratford.. Cost 100 dollars to get it back to Esso on Erie St. Tires where not road ready for winter driving. Only burned 5 dollars in gas and that was used to get it out of 3 snow piles. Was not a good day. Very stressful on everyone involved. Would not recommend to anyone.

JEFFREYJOEL WILL B. 
Rating:
3.0

Customer did not leave a comment.

Gary G. 
Rating:
3.0

The cargo van I rented was not at all clean, let alone sanitized for COVID. There was even a piece of chicken in the middle of the floor, fully visible. The windshield spray did not work fully and the vehicle was a danger to drive in inclement weather. Dashboard and console were so dusty it was obvious it had not been cleaned for many many months.

Adam H. 
Rating:
1.0

Truck was stuck on ice. Had to have the truck pulled out by another truck. Fuel level was also mistated on the contract, I dicating the level was close to half a tank, when it was actually only a quarter. Unwilling to correct the issue. Felt like a scam. Will try a different company next time.

Adam H. 
Rating:
2.0

Customer did not leave a comment.

Matthew P. 
Rating:
4.0

The location and equipment were fine. It was the whole experience with uhaul itself I was not impressed with

Angela S. 
Rating:
1.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

The key was not labelled clearly to correspond with its vehicle so we had to go truck to truck testing the key in each truck until we found the right one.

Garner H. 
Rating:
5.0

Customer did not leave a comment.

Dean K. 
Rating:
1.0

Interior hadn't been cleaned. Coffee/drink stains all over centre console.

JONATHAN M. 
Rating:
4.0

Customer did not leave a comment.

Christoph U. 
Rating:
4.0

Regarding equipment clean and well maintained - interior of the truck cab was not as clean as I have experienced from other truck rental agencies. Overhead door to truck cube was VERY difficult to open and close - stuck or off the rail - could not tell. Check out and return were very smooth.

Gerry P. 
Rating:
1.0

The person working at the desk made me wait 20 minutes past my pick up time to even start the process which I had already completed the online check in. The truck had ice covering the entire windshield which delayed me even further.

Ashley B. 
Rating:
5.0

No improvement needed, staff were very helpful, vehicle worked well for the job.

WILLIAMD M. 
Rating:
5.0

Customer did not leave a comment.

ZAKARIA H. 
Rating:
5.0

Well have more 1 way trucks and lower the price per mile...kinda getting out of hand when it costs $250 to go 100 miles thanks

CHRISTOPHER W. 
Rating:
4.0

Customer did not leave a comment.

Carson W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

The lady that took my order was exceptional at her job.

EDWARDMAURICE S. 
Rating:
5.0

Needed a van on short notice, staff was accommodating, helpful and fast. Vehicle was clean and well maintained. Location was similar

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Beverley B. 
Rating:
2.0

This is the second time I have rented a truck from this location. Both times, I ordered additional moving supplies such as blankets and dollies and both times the additional equipment was not available. With the most recent rental, I really needed the dollies I thought I had secured and so we had to scramble to rent these from another location half an hour away from where we were moving items. I will not rent from this location again and it makes the company look bad when there was a week between reservation and moving day which seems to be sufficient time to coordinate and have the supplies on hand.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

walter P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Jamie K. 
Rating:
4.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

Good overall experience.

IVAN, ROSS W. 
Rating:
1.0

Employe give me wrong information about rate on phone . When I went there to pick up truck rate was different and staff was rude .

Baljinder H. 
Rating:
3.0

Expensive

Ellyse M. 
Rating:
4.0

Customer did not leave a comment.

Kaejon M. 
Rating:
5.0

Customer did not leave a comment.

Louis E. 
Rating:
5.0

great service !!!

DONNY C. 
Rating:
5.0

It was very fast and easy.

Dale W. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

THE PROCESS WAS EASY AND CONVIENENT, I WOULD EASILY USE THEM AGAIN , ERIE STREET WAS THE PICKUP, THE GIRL THEIR WAS FRIENDLY ...

Dennis L. 
Rating:
4.0

Customer did not leave a comment.

KEVINV F. 
Rating:
5.0

Customer did not leave a comment.

PAUL-RENEG H. 
Rating:
4.0

Customer did not leave a comment.

Britta R. 
Rating:
4.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

I had an excellent experience with Tara. She was helpful, clear and efficient. The truck was clean and worked great.

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

Well, Stratford drop off location I found myself. Because the original drop off location was in St. Mary's. AND IT HAS BEEN CLOSED DOWN FOR 3 MONTH!!!!!!. So, I had to find another drop off location by myself.

IGOR S. 
Rating:
4.0

Customer did not leave a comment.

Karl Jason B. 
Rating:
5.0

Customer did not leave a comment.

Gaston T. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Sara V. 
Rating:
5.0

Very courteous and helpful. Has anything ever gone wrong with a reservation or truck - of course. That's business. But always corrected professionally and quickly. Value and competence - great location.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

The truck was disgustingly dirty. Somebody threw up in it and hadn't cleaned it up properly. Considering covid it was probably one of the worst things that I could have seen when renting a U-Haul. Also the cost of renting a truck for a day is ridiculous. The location was super clean and the staff member was very helpful. But other than that I would never use

AMBERL L. 
Rating:
5.0

Consistently helpful and courteous service, and always try to accommodate my requests. Only change would be to give this location more trucks.

Tim S. 
Rating:
3.0

The truck was the worst vehicle I have ever driven.

Steve H. 
Rating:
5.0

Renting the Uhaul was a good experience.Everything was done in a professional matter. This was my first time renting a truck and I will be using them again.

CYNTHIAA G. 
Rating:
5.0

Customer did not leave a comment.

JOHNG T. 
Rating:
5.0

Always a great location to rent from.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Brigitte V. 
Rating:
5.0

The counter lady was wonderful. She was being verbally abused by customer ahead of me and she handled it professionally. The customer yelled profanities to her and even to me... She maintained her composure and was a credit to your company. The customer was beyond rude... I felt sorry for this lady and admired her ability to cope with this situation...

BRENDA K. 
Rating:
1.0

Charged me for a furniture dolly that I never receive, I ordered one, but they had no stock. It still made it onto my bill.

ERIC D. 
Rating:
5.0

Everything was smooth. Thank you. I might have to rent a panel van soon. 😀

GILLIAN S. 
Rating:
3.0

Took 15 mins in the store to fill out paperwork after using the online service.

MICHAELA B. 
Rating:
1.0

Took more than : hours for uhaul booking and paid advance money finally nothing happened and he refund the money and I had to come back without u haul. Need an experienced person to handle it. Very bad experience.

MANJU P. 
Rating:
5.0

I went in prepared for a bad experience having seen some reviews however checkin and out was great.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

CALLANMCKENNA P. 
Rating:
2.0

The vehicle had ashes all over the dash and handle which was concerning considering covid. It was clear that the vehicle had not been cleaned, although it was tidy (no garbage). When I questioned this with the lady at the counter she said that she doesn't have time to clean the vehicles because she also runs the gas bar. Very concerning. The air conditioner did not work and hot air blew constantly from the vents. The steering wheel had to be turned to the halfway point to allow the vehicle to drive straight.

DANIELP R. 
Rating:
5.0

Both women i dealt with at this location were very friendly, answered every question I had with great customer service

John B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYDOUGLAS A. 
Rating:
5.0

The staff was very friendly and I had no issues. Thank you! Ted Fuller

Edward F. 
Rating:
1.0

I purchased $100 worth of gas and had $400 truck rental from this location so I would say this is a pretty decent sale on a 24 hour rental. My issue is that it took 25 minutes to check in and get the truck. This was due to fact that clerk kept stopping work on my rental to serve other customers coming into the store for $12 smokes and lotto tickets. Also pick up location of truck was changed at last minute by uhaul .

Boyd C. 
Rating:
3.0

Seats were full of cat fur. U Haul in general: There is no bonus or concessions for frequent customers. Too expensive. Way overcharged to a slight variation in fuel level.

Midhun J. 
Rating:
5.0

Customer did not leave a comment.

murray G. 
Rating:
2.0

The employe at this location told me that she tried to contact me prior to me picking it up (was scheduled for noon) my number was wrong so she wasn't able to get ahold of me. She wanted to tell me that she was going to give my booked truck to someone else if I didn't reply to her in 30 min. I arrived at the location at 11:45 and she made me aware of all this and made it seem like me booking a time didn't account for anything. I was able to get the truck but was very displeased with the interaction. Also I was going to drop it off at a location that I picked in the online application because it worked best for me but the person giving me the truck basically told me that I couldn't do that and I had to return it back to that same location. Would recommend uhaul for moving your home/belongings but definitely not this location.

ROBERTJAMES D. 
Rating:
5.0

The driver side door was damaged and was difficult to open (which is why the question "Was the equipment clean and well maintained" was answered with a "No"). This was the only negative part of the entire experience.

David W. 
Rating:
2.0

Clean Truck before being rented, at least remove the garbage Don't have one location listed and one location for pickup Be clearer with instructions that client needs to do all the work ie; to check mileage & fuel levels

Richard W. 
Rating:
5.0

Make sure that your customers really fill the tank when they return vehicles. I drove 9 km, but when I refilled it the tank took 5 litres! That means, in effect, that the previous customer cheated me out of at least $5.

Michiel H. 
Rating:
3.0

Our truck wasnt ready had the wrong size truck had to wait for them to figure it out took away valuable time in us moving

melanie B. 
Rating:
1.0

Customer did not leave a comment.

Mary M. 
Rating:
3.0

Customer did not leave a comment.

Debbie W. 
Rating:
1.0

The representative named Sarah (she works for Esso on Stratford pickup location)on this location had no idea what is customer service. She was rude and ignorant, was swearing frequently and I don't think that is a mature way to greet customers.

ARUNA P. 
Rating:
5.0

Do not change anything, aside from providing this location with more trucks. Always get great service here. Very competent and professional.

Tim S. 
No reviews have been submitted for this location.

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