The representative named Sarah (she works for Esso on Stratford pickup location)on this location had no idea what is customer service. She was rude and ignorant, was swearing frequently and I don't think that is a mature way to greet customers.ARUNA P.
Trailer Rental & Towing in Stratford, ON at Stratford Esso
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Stratford, ON N5A6S4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Do not change anything, aside from providing this location with more trucks. Always get great service here. Very competent and professional.Tim S.
Clean facility, clean truck, smooth process!Renato P.
I was really frazzled because I had ordered a vehicle that was too small and I had people waiting for me plus deadlines re: elevators etc. Kelsey remained calm and got the transfer paperwork done very quickly but carefully - and she explained things clearly. It was all very smooth. We returned the truck well before the deadline and the clerk, Novget (?) was very nice and very helpful.Wendy M.
This location and manager is fantastic. Ive been treated like garbage by uhaul before and as a rule your company treats customers like crap its just lucky for you that you have people like her working for your company because shes the only reason i used uhaul. No other reason at allJoshua O.
I would suggest U-Haul has extra ice scrapers available if there isn't one in the vehicle. The lady checking me in was very friendly and helpful.Kirsten M.
We spent over 25 minutes of rental time clearing ice and snow from windows of the rental. There was no equipment available to clear said ice and snow in the vehicle. Had we not have had one in our own car. This rental would not have happened. The rental as a result was not ready or in condition to be rented. I am furious over this.Gary G.
I have a VERY strong suspicion that the when re-filling the gas tank upon returning the truck, the gas gauge was RIGGED to reflect LESS that what was refilled. The needle stalled at just over half filled, despite CONSTANT top-ups!! I was then asked to pay a hefty fee at the service counter to compensate, but I was given the option to refill it again, with a suggested estimate, and when I did 5 minutes later, the needle then jumped and naturally I overfilled and probably paid 20 or more dollars for gas than I should have. Again, upon returning the truck, I kept topping up (3 times in fact) to get to my original departure level, but the gas gauge STALLED. Unfortunately, I suspect u-Haul, with its supplemental installed 'eco gas' gauge, is aware of this glitch. I'll be looking into it further. Also, the truck was really dirty inside and out. When the side mirrors, for example are so crusted with dirt that it makes difficult to see what's behind you, that's dirty.Ralph S.
Nothing. All went well.GREGORYJ F.
Our Uhaul ended up not coming with the equipment we ordered so we had to wait for them to talk to 5 other uhaul places . Eventually sent us to mitchell to go get the equipment ourself. Get there and the lady doesn't even know what we're talking about as if the person from Esso never told them we were coming. We were charged an extra $100 for a security deposit and we STILL have not received it and have not been getting any response about itAshton C.
It was a very good experience. The staff were friendly and very helpful with my last minute booking.David H.
You phone me and told me my contract had an additional 50 Kilometers added because you made me pick up the truck in waterloo. When I returned the truck the 50 extra kilometers was not there. And I had to pay for the extra mileage. Not nice.will B.
Double charging is kind of a shit way to treat customers...and this company does that....be careful with your credit card.Rick B.
It took 40 minutes to check in and get the car. Also likely has something wrong wit he the brakes. When braking slightly the steering wheel shakes.STEPHANIELYNN D.
Very nice and fast in and out. Very polite attendantLynda B.
truck was ready to go, staff was courteous and professional. 5-star customer service, will use again.Alexandra I.
I was very impressed with this service!Jennifer S.
I was doing sell check in and the lady came out and talked to me to try and help. If it is self check in no one should approach unless I request assistance especially during COVIDMallory K.
Very friendly and nice place to do business. Buy gas , groceries, and rent a van.Daniel S.
Very helpful with pick up and drop off. Easy website to use. Very satisfied!Matthew R.
Was unable to complete move using my u haul truck as location booked out 10ft truck that I had rented for 2 days and gave my a 9ft cargo van that they assured me would fit a one bedroom apartment. It did not. I was charged further moving expenses because of this inconvenience and was not offered and discount for my troubles.Laura B.
Not so much the locations fault- they were nice people - however last minute call from uhaul the night before my arranged local pick - you all changed it to approximately an hour + further away and with resulting problems at location put my start back 3 hours on moving day ..... very disappointed .guy K.
Always great service at this location - and I rent a lot from U-Haul for business.Tim S.
It said I could pick it all up with my phone. I, however, had to go into the store as there were no keys in the truck. The store had to call head office as they couldn't access my reservation through their computer etc. It took 35 minutes from my pick up time to actually get the keys to the truck. It was not a streamlined process and was not a good start to the day. Please look at fixing that issue, if I had movers waiting that would've been much more of an issue. I have also been overcharged as my receipt does not match the charge on my credit card. Im looking into that already, but not an overly positive interactions unfortunately.Terry S.
So much went wrong with this rental. Still dealing with a bullshit contract. Probably won't use Uhaul ever again.SHANE H.