It would be nice if it didn't take so long to get the vehicle . . . the service rep had to keep stopping to help convenience store/gas customers, and the paperwork seems extensive
Wayne C
Stratford Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stratford, ON N5A6S4
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Customer Reviews
- 4.5 Average Customer Rating
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I had very bad experience this time. I went there in the morning and they said they don't have the truck I booked and I got a bigger one like took an hour. I just waited at the location and when I got the bigger one so I got 1 hour late. I told the employee that instead of two let's do it three. I will return by 3:00 and I returned it at 3:45 I guess and when I came back I clicked the miles and everything. I also refueled the gas with $20 and according to the miles and kilometers I feel like I charged a lot then it used to be. My bill is $137 and I just drove like 25 km almost. I used it for for 2 hours I guess because it was supposed to be pick up at 11:00 but it took like 1 almost 1 hour just to figure it out what's happened because the truck was not there and he was talking to U-Haul
BALVIR SThe truck bed was very dirty everything that touched the floor was dirty and had to be cleaned. I'd ordered 5 furniture blankets but they weren't in the truck when I arrived at the location to move my stuff. I was charged for them even though I'd explained to the gas station attendant that I never received them.
Michael GCleaner truck inside and brake noise
RON BJill was very efficient , friendly and helpful
David M