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Brad H
Customer Reviews for Streets
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Michael was very helpful and friendly when I picked up my trailer. The manager helped me when I returned it. This is the best experience I have ever had renting from a Uhaul dealer. I would highly recommend this dealer to anyone. Thank you both.
EDWARD KNone
JOHN Mno one was willing to help....RUDE
Wendy FMichael at this location has the best customer service skills and he handles his job with pride. He wanted to see us happy. For some reason, the mileage on the truck was backwards and it had less miles on it than what was originally in the system. So an error on Uhaul's part but he quickly jumped into action and got everything taken care of. I appreciate Michael and his attitude. I still won't use Uhaul again, but it definitely isn't because of Michael. It is because of the horrible manager in Vestavia Hills, AL on Montgomery Ave.
Paige TGrest
CURTIS RThe computer was extremely slow which caused a delay with customers which they had been having issues for several days’ which was totally not their fault, I would highly recommend them!!!!
MARK DEverything was done through phone and no interaction with workers. Workers did not come out and ask if I needed any help.
Alan BBest U-Haul location in the world.
WILLIAM BNone
KENNETH MTruck was not where i made the reservation. I had to spend $61 on an Uber to pick up the truck.
ROBERT SPeople were very nice. Truck was very old, high mileage and not maintained. Warning lights everywhere. Sun visor missing. Tire monitor light was on. Shaky ride anything over 45 miles per hour. Luckily we were not going far. Would probably not use them again unless I could be assured that truck was in much, much better shape. Should have been a discount for a junk truck. Also, no explanation of all the stuff that would be coming to my phone. That said, they were very pleasant. The location was easily accessible and convenient.
WILLIAM SGreat experience all the way around! Quick and easy! Thank you!
SHANNON DNo one can figure out how to tell u a straight answer until u call the big wigs at the home office
THOMAS MExcellent experience, thanks
KATHY SGreat customer service, transaction handled promptly and professionally.
CAREY DWonderful experience. I can't say enough about the folks at this location! Michael was outstanding. I knew nothing about hauling, trailers, trucks, etc.. He listened to what I was trying to accomplish, made helpful suggestions and went above and beyond to confirm that my vehicle shouldn't have any weight issues towing the size trailer I needed. Thank you so much!
KURT GVery easy to rent and get the job done. Always use this location for exceptional service
ANTHONY TThe lady in charge was lovely and most helpful.
VICKIE CPolite and competent staff made our rental a breeze. Best rate pricing sealed the deal. We will be back when we need a pick up again. Thank you!!
ALAN MStaff is experienced with many years of renting u hauls
Jim EBoth tie down ratchets needed oiling, otherwise very pleased.
LYMAN DExcellent customer service. Kind. Friendly. And very professional.
JONATHAN UHeather got me in and out quickly. She explained everything clearly. The truck was in great condition and easy to use. I will definitely use them again!
BETH KVery helpful & pleasant
RICHARD LHeather Ross was a delightful manager to deal with on my rental experience
THEODORE SAssociate who helped me was very friendly
James SArrived & greeted at the door by name. Agent asked if any concerns or problems, asked if I had checked to be sure everything was removed from the trailer & I was on my way.
CHESTER WStaff was wonderful and friendly to work with.
JODY BGood crew here!
DENNIS FAgain excellent, professional service
Richard LWow. Met us in the lot to unload and with smiles welcomed us to the community. Also got an invite to their upcomimg BBQ!
Ladona EGreat team great price.
JAMES MVery smooth
WILLIAM DThey are always friendly and very helpful.
AMY HThe rental was great. I got my dolly and it worked as it needed to. However the customer service was terrible. They were too busy running other parts of their business to be bothered doing U Haul stuff. I had to wait in my car at 10:00 am just for someone to show up and let me in. Their voicemail warns people to stay in their car and wait to be helped, but they never came to help. When I finally went inside and asked for help they were not friendly. They made sure to get everything set up properly on my car at least. In addition I had placed a call with them earlier that day to see if I could get my rental a little earlier and they never returned my call.
BRIAN RHeather and staff were excellent!
GEORGE IThe lady who helped me when I picked up the trailer was very helpful and knowledgeable. I greatly appreciated her.
LOUELLA REasy return
GUY GThese people that manage the UHAUL are awesome. Easiest rental I have ever done. They are polite and friendly.
ROBERT SI did virtual check-in. All seamless. And location worked with me as I had to change dates 3 times!
Jill SQuick and easy return
david j