The online check in/pick up and return process is a JOKE! I have never used this service EVER and this IS THE WORST !!! I do NOT recommend this to anyone. I was wrongfully charged for was told to GET OVER IT by AREA Field manager, D. Fields!!! AWFUL EXPERIENCE!!!!!!!!!!!Jordan H.
Customer Reviews for Suite C
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure they have the right equipment before you send a customer there. I went to 3 diffrent locations 1st place was closed where I was told by uhaul to go, I get there was told I'd get the truck and car dolly, well he didn't have the right car dolly so just got the truck go to a 3rd place get car dolly finally well the truck DOES NOT HAVE TOW HOOK UP!!!! I HAD TO SPEND MORE MONEY TO BUY THAT ON TOP OF GETTING THE CHARGES FOR UHAUL, THEN EXACTLY AT MY RETURN TIME UHAUL CALLS ME AND TEXTS 3 DIFFRENT TIMES!!! I WAS SET TO RETURN AT 6PM IT WAS EXACTLY 6PM AND ASKING WHERE I WAS WELL IF YOUR EQUIPMENT HAD THE RIGHT ITEM ATTACHED AND I DIDNT NEED TO GO TO 3 PLACES I WOULDNT HAVE BEEN BEHIND ON TIME. I WAS TOLD NO CHARGE THEN GET CHARGED OVER 500!!!!Tiffany P.
Customer did not leave a comment.Arthur N.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.Eulalia R.
Customer did not leave a comment.Bobby P.
Customer did not leave a comment.Jimmy A.
Customer did not leave a comment.Matthew B.
This is friendly, courteous, professional and accommodating.Eleanor M.
Customer did not leave a comment.Antavia G.
Customer did not leave a comment.BRIANNA S.
It was great, he helped me quick, answered all of my questions, and the place offers great food.CHANTEL H.
Contract stated drop-off at 9am. I was there at 8:55am. Place closed. Used drop box. Next day my credit card showed charges for one day extra, AND for dropping off after hours. Outrageous! Called place of business and was greeted by rude, uncooperative person (owner?). He stated his place did not open until 11am. My contract showed 9am. I want those extra charges refunded.RONALD P.
Person behind counter wouldnt show me the contract he did it all on his personal phone. would tell me what he marked as the fuel on contract just signed for me submited and said go. The fuel he submitted was 5/8 tank when in fact and I have photos it was barely 1/4 tank gas when i was leaving. that's a 1/4 tank difference which in those trucks and todays prices is a lot of money for nothing. Then he tells I have to pay for safemove ins. on one way moves even though I have my own never have before. I spent $100 more on a truck rental that should have been $175 tops becasue of gas and ins lying this vendor needs to loose their permit.JEREMY A.
Customer did not leave a comment.craig A.
Customer did not leave a comment.John J.
Customer did not leave a comment.Tennyson J.
Customer did not leave a comment.Debra B.
The online reservation system somehow made changes to the original reservation which created some chaos at pick up & drop off in Texas. I had requested a pick up location much closer to my home.Margaret L B.
Had to move trailers out the way to get equipment. Shop owner stated I should not use 24/7 uhaul experience and would not gave to move the trailer. Also stated I could not come up there and hour prior to check in time with vehicle and then come back to do check in. I should buy a vehicle and not rent from you haul. Also threaten me and told me to come ip there and see himDevin C.
Customer did not leave a comment.Gene W.
Uhaul needs to let the customer know that they are responsible for putting gas back in the truck. I'm sure it was in the very fine print but should be on the page that tells you the price, the price per mile, and should say plus gas. Also needs digital reading because I literally drove 10.5 miles but was charged for 6 gallons of gas. That's less than 2 MPG's. Ridiculous!!Cindy M.
Very helpful in getting a truck we reserved and it was not returned by a renter.Pete M.
Customer did not leave a comment.SLAWOMIR Z.
Not much has to begin withSteven J.
Customer did not leave a comment.JESSY RAY C.
Jerome at Suite C was very helpful, I recommend his location to anyone, plus he had a very clean business ðŸ‘ŒAlberto C.
Customer did not leave a comment.David M.
Need running board to help get up in the truck. I'm short I had a terrible time to step up to inter the vehiclejeanette G.
Customer did not leave a comment.Hayden M.
Customer did not leave a comment.rudlopha D.
Customer did not leave a comment.Cassandra D.
Don't try and charge a customer for a fee for something that was already dirty!Calvin D.
Customer did not leave a comment.Chinchilla P.
Customer did not leave a comment.Helena W.
I asked for a return location that was open on Sunday. This location was not staffed. Your return app did not work and after holding for 47 minutes on the phone you have the GALL to charge me 20 for a return fee. No Uhaul ever again!Eduardo I.
Customer did not leave a comment.Ryan R.
Well I turned my rental in a day earlier I have not heard anything from company about refund of money charged for 2-days that wasn't used.ARTTRIC B.
Friendly efficient service!! Easy rental! Thank you!!Victoria B.
Customer did not leave a comment.Bryan H.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.Miyah B.
I was originally scheduled to pick up my truck at Carter Prepaid in Valdosta GA, folks there were ZERO help. Truck was not ready and they said they only do mobile check in and returns. I had to call UHaul be put on hold 10 minutes only to be given a second number to call and be put on hold another 10 minutes. Finally was able to get my reservation transferred to another location which was Suite C in Valdosta. The man there was Jerome who could not have been more helpful, THANK YOU Jerome. I highly recommend UHaul stop using Carter Prepaid in Valdosta GA.Earl L.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.Daniel A.
My total ended up being nearly $80. I traveled a total of probably 8 miles, I removed the coverage fee, and the gas needle never even moved. Wasn't worth it. First and last time I'll ever get a UHaulTerrance S.
Customer did not leave a comment.Phillip B.
Customer did not leave a comment.Phillip B.
. I would have appreciated it if the cab interior had been sanitized due to the current pandemic situation. However, we cleaned and sanitized ourselves. The windshield also needed cleaning. It would really be nice if upon every truck return, the tire pressure could be checked for the next customer, and given that assurance. We girls took it upon ourselves, having no experience with this, purchasing a tire gauge and testing the tires. Everything else with the moving van was in good condition and working order as far as we could tell. The best part was that the rental station delivered the truck to us! That was VERY much appreciated and unexpected.cj H.
The guy Jerome provide some of the best customer service I've ever received. He was patient. Stayed on the phone with me for at least 40 plus mins helping make the same day reservation. Setup the transport trailer for me. I was extremely pleased with the service.Latisha S.
They went over and above to insure we had everything we needed. EXCELLENT CUSTOMER SERVICE!! A+++Sondra D.
Super helpful!Barbara M.
When I picked up the trailer the guy was in his personal car when we arrived and we never did paperwork, he leaned in my truck and did everything on his phone, The most unprofessional Uhaul experience we have had.Lzury V.
Good Customer ServiceRAIMUNDA C.
The gentlemen working was very accommodating and helpful. Plenty of space to maneuver the U-Haul.Bianca A.
Great guy, was able to get the rental taken care of right before closing quickly and easily. Would definitely pick this location again.Patrick F.
Fix the.prepaid debit card problemGREGORY C.
The area was appeasing to the eye. No one to there just in case you had questions. They lied about the truck wasn't clean on the inside.Rachel C.
Customer did not leave a comment.Rueben D.
Customer did not leave a comment.Dedrick M.
Customer did not leave a comment.Julia P.
UNACCEPTABLE RENTAL. Reeked of human urine. It seemed you guys attempted to spray it out with a hose. DISGUSTING. Will never rent from UHaul again if this is not taken care of. We need to be reimbursed for this rental and a very minimum.Finance F.
Customer did not leave a comment.Tarra B.
I had an issue where another location wasn't there when I was supposed to pick up, and he drove from Tifton, opened early, and put the trailer on for me. He was awesome! Highly recommend!Andy M.
Customer did not leave a comment.Terrance B.
Easy drop-off...thanks for the help!Benjamin M.
I was disappointed that I was charged a complete extra day because I was an hour late. With the coronavirus scare I couldn't find anyone to help me unload a grand piano. After waiting an hour for a rain storm to pass I wound up unloading it by myself which wasn't easy. I thought it was pretty petty to charge me an extra day... Oh, and the guy didn't even tell me he was charging me. I just saw it on my email receipt after I had left the facility. Not a good way to do business.John L.
Customer did not leave a comment.Neil B.
Customer did not leave a comment.William C.
Nothing at all! I went in on 02/09. Very professional and took care of me in a timely manner.Erin K.
Stop taking advantage of people who are moving their familyRonnie C.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Kumoski W.
Customer did not leave a comment.Jeffery M.
The vehicle needs to be served, I was afraid of breaking down on the high way.Doris N.
Customer did not leave a comment.Cierra B.