Customer Reviews for Sum Storage
(U-Haul Neighborhood Dealer)

162 reviews

518 E Fleming Dr   Morganton, NC 28655

(828) 475-1193

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(828) 475-1193

518 E Fleming Dr
Morganton, NC 28655

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/30/2021: 9:00 am - 2:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I think you guys are doing great !

Angel M. 
Rating:
5.0

This location is exceptionally well taken care of and the customer service is awesome! Would recommend using this location to anyone needing a U-Haul, or storage facility!

Stephen S. 
Rating:
5.0

Great experience! Easy to set up online and to obtain/return. Thank you for making a difficult move day easier!

ELISABETH E. 
Rating:
5.0

Love this place

Raymond R. 
Rating:
5.0

I was extremely happy with the services and very wonderful staff. Thank you

Jessica J. 
Rating:
5.0

I have my storage located here and they are always top notch!

John C. 
Rating:
5.0

I am a repeat customer of Sum Storage for my UHal Rentals! We moved a daughter from Charlotte, she could have rented a Uhal in Charlotte but I knew we'd have the best experience renting from Sum Storage! I won't go anywhere else! The customer service is exceptional!

DEANNE A. 
Rating:
5.0

Nothing everything was reasonable

STACY P. 
Rating:
5.0

I just wish there were longer hours to return.

dwenise D. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

KARY P. 
Rating:
5.0

None, everything was excellent!

Xhavier Q. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
5.0

Staff are absolutely amazing in helping you through the process. Uhaul trucks are very clean. I had everything I ordered and needed ready when I got there !

Macy R. 
Rating:
5.0

So far so good the service at this location has always been top-notch! It's a great location to do business with!

BENNETTE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Everything went very smoothly. The franchise was helpful and accommodating. Excellent value for local rental.

THOMAS B. 
Rating:
5.0

They were good with me all the time I would rate them at 5 star

Raymond C. 
Rating:
5.0

Very Good 👍🏽, Professionally operated, really nice people to Rent from, Thanks for serving me.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Dallas S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

Karen Y. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Kristofer K. 
Rating:
5.0

I had the best experience here. Great customer service and easy quick service. I will most definitely use them again.

Shanice W. 
Rating:
4.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

Awesome customer service!

PHILIP P. 
Rating:
5.0

The battery was dead on the truck and Kim was quick to respond with jumper cables and I told her that I would be happy to jump it off but she was very kind and very apologetic for the situation

BENNETTE R. 
Rating:
5.0

These folks provided me with the right sized truck when I needed it. The check out and check in process was easy and quick.

ROBIN T. 
Rating:
5.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Customer did not leave a comment.

CARLTON C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Everything was in clean condition. Online pick up service took several minutes to get through the steps, but is a nice service to have an option to pick up prior to business hours opening. Would suggest to friends.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

MYRTLE S. 
Rating:
5.0

We had such a great experience with this Uhal rental! From scheduling, to pick up, to drop off, everything was so organized and easy! They go out of their way to make the rental process smooth and seamless! Kim is the best!! I felt like we'd been friends forever!! I highly recommend Sum Storage for your next Uhal need!!

DEANNE A. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

kim and her staff are always pleasant and willing to help! they are very helpful and accommodating! very good environment!

BENNETTE R. 
Rating:
5.0

My Brother in Law recommended this location and I understand why. Nice staff, clean location, clean truck and no hidden charges. I will definitely be a returning customer.

Jeremy S. 
Rating:
5.0

No possible room to improve. Everything was perfect.

james C. 
Rating:
5.0

Our new go to location in Morganton! Amazing customer service and easy pick up of equipment!

Genia H. 
Rating:
5.0

Extremely good experience as always with SUM. Great people, excellent lot that's well organized and easy to access!!! Thanks SUM!

JIMMY W. 
Rating:
5.0

Always friendly & prompt service. I never have to worry about equipment being clean enough. Recommend to anyone!

STARLA L. 
Rating:
5.0

Customer did not leave a comment.

HOLLY B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Holly R. 
Rating:
5.0

A great experience. The staff were helpful throughout the whole process. Would highly recommend.

STEPHEN P. 
Rating:
5.0

Nothing at all , my experience was pleasant, and easy . The young lady was very helpful, and great to deal with . I will tell everyone to go there for thier Uhaul rentals.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

The owner/salesperson was very helpful, and knowledgeable. I would definitely use this location again, and recommend this location to friends and associates.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

The facility is very clean and easily accessible. The staff are extremely friendly and accommodating. We will definitely be using this location for any future needs now that we live in town! Thanks very much!

KRISTEN P. 
Rating:
5.0

Nothing to improve. It was a fantastic experience.

WILLIAM G. 
Rating:
5.0

Excellent service and very polite and personable staff!

WILLIAM G. 
Rating:
5.0

We where seeking a smaller uhaul and was lead here. We where greeted at the door and provided us our needs. It was impressed as I had just touched NC from GA on my way back to GA . We had a great easy, fast, and safe experience.

Brandy W. 
Rating:
5.0

Nothing always friendly and get you out quickly used them several times and even got a storage unit from th

Leslie D. 
Rating:
4.0

We had difficulty with the web site to pick up our reservation. The owner came in and was excellent in helping us.

Nicholas H. 
Rating:
5.0

First time rental and the customer service was great and the truck was ready when I requested

MARY K. 
Rating:
5.0

Customer did not leave a comment.

JOMARIE C. 
Rating:
5.0

Fast. Efficient. Friendly. ......Easy!

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN L. 
Rating:
5.0

I have used U-haul many times. However, this was my first time at this location. I was met with great, friendly, and prompt customer service. We will definitely use this location again, as needed, in the future.

JOEY J. 
Rating:
5.0

Customer did not leave a comment.

NATALIE C. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The lady who ran the spot was very nice. Highly recommend this location.

SARAH J. 
Rating:
2.0

My u haul was 1 he late on. 12 noon return i returned it at 1:00 . I was billed for an entire day over 1 hr . Without even a phone call . I returned the u haul with 1/8 th tank over the fuel it had and was only 9 miles o er the predicted miles . You tell me where the problem is

James L. 
Rating:
5.0

Customer did not leave a comment.

HNICOLE J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

No one told us to “self check in” when we dropped the truck off.

VIRGINIALEIGH W. 
Rating:
5.0

Very polite and knowledgeable people! Would definitely use again and refer to others. Great experience with them!!

RHEBA H. 
Rating:
5.0

Very helpful agent. Great experience 👍

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

Kaleb M. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Drop-off was told of the dark oil. It was stated this would be addressed at next maintenance schedule.

PHILIP C. 
Rating:
5.0

The customer Service was the BEST!

SHARI L. 
Rating:
3.0

Too expensive.

TEQUILA G. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R. 
Rating:
5.0

Customer did not leave a comment.

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

It is a please and professional location. The Staff and owners are wonderful. Helpful and will assist you in your needs to move or relocate. Friendly and the location is spotless clean. Highly recommend this location for your moving needs.

TONYA G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Clean facility with prompt friendly service

BRUCE M. 
Rating:
4.0

Customer did not leave a comment.

LILA G. 
Rating:
5.0

Sum Storage was very helpful and friendly

Michael H. 
Rating:
5.0

Excellent Customer Service, clean and safe facility. Owners are excellent. Highly recommend this place over all the other local renters. Great location. Clean....clean.....best service in Morganton, NC...

TONYA G. 
Rating:
5.0

After getting the run around 3 times earlier with a reservation, which apparently doesn't mean anything, we were finally able to get assistance at the Sum Storage in Morganton. Everything was quick and painless and she made the transaction so smooth. Whom ever is on the phones when you call Uhaul needs some attitude adjustments. They are there to assist customer, not sigh and act like it is taking up there time to do their job. Cyst service needs serious work as well as when you have a reservation it should be able to be picked up when you reserved it.

Wayne C. 
Rating:
5.0

Top notch rental place...

TONYA G. 
Rating:
5.0

Everything was perfect.

Everett B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top