Customer Reviews for Sun City Auto Service
(U-Haul Neighborhood Dealer)

533 reviews

10014 W Santa Fe Dr   Sun City, AZ 85351

(623) 583-7779

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2022: Closed
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(623) 583-7779

10014 W Santa Fe Dr
Sun City, AZ 85351

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/1/2022: Closed
  • 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marisela D. 
Rating:
5.0

Gentleman in the office was very friendly and helpful with my issues in getting the mobile check-in app to work. Additionally, upon check out, the app charged me an extra day despite the fact that I was still within the 24 hour rental period and it was really refreshing when the gentleman believed me and adjusted the bill without questions when I said I called the day before to advise the office that I will need to keep the cargo van the full 24 hours (instead of the 8 hours originally reserved) and if there was any additional action on my part.

Souban H. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

It would be helpful if the truck cab had enough storage behind seats to store coats and purses. The service was great.

Laurie A. 
Rating:
2.0

The place is fine but the truck itself was very old and did not have any AC and when its 96 degrees. outside is not good that info needs to be communicated prior to purchasing .

Tomas G. 
Rating:
5.0

Customer did not leave a comment.

Domingo R. 
Rating:
5.0

Thank you to Sun City Auto Service for making the transaction painless and easy.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Karalyn N. 
Rating:
1.0

Customer did not leave a comment.

Marsha B. 
Rating:
5.0

Locally owned and operated, highly recommended!

Phil G. 
Rating:
5.0

Customer did not leave a comment.

Ken I. 
Rating:
5.0

Very easy to work with. Great customer service

TAMARA R. 
Rating:
4.0

Customer did not leave a comment.

NEIL S. 
Rating:
4.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

It was a great experience and the trailer worked perfectly for transporting our golf cart.

James D. 
Rating:
4.0

Customer did not leave a comment.

DENYNE O. 
Rating:
1.0

Rented a 15 foot truck today to get some lumber at Home Depot. Drove a total of 8 miles - return trip - total. The gas gauge didn't move. When I returned the employee checking the vehicle said "you're good to go" as he got out of the cab. So I presumed all was well with no additional charges. Yet we received an invoice after the fact that showed an $11 two-gallon gas charge. So (a) I was apparently not good to go as the employee assured me, and (b) it appears the truck gets 4 miles per gallon?? Really UHaul? Do better...the days of nickel/diming people for phantom gas charges is over. I would not rent from them again and recommend anyone else confirm everything in writing before leaving the store. Sad that a $50 truck rental also gets a 20% added charge after the fact. If they had felt the gas gauge was in fact at a different reading (it wasn't) I should have been told.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

DONALD CHARLES M. 
Rating:
5.0

NOTHING. IT WAS PERFECT.

brittany C. 
Rating:
5.0

Customer did not leave a comment.

jessica C. 
Rating:
5.0

Customer did not leave a comment.

Peter Y. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Sun city auto is my preferred shop for my moving needs staff here always polite and courteous and friendly. Thanks

anthony C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Great truck. Thank you so much

LINDA M. 
Rating:
4.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

LEON D. 
Rating:
5.0

Customer did not leave a comment.

Evone B. 
Rating:
4.0

Instructions given for returning equipment when you are going to be closed.

Jerry M. 
Rating:
5.0

Will rent from this location again. Friendly and efficient. Many thanks!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Great service

Laurie A. 
Rating:
3.0

Customer did not leave a comment.

Kasiah H. 
Rating:
5.0

Very accommodating and communicative

Jerry V. 
Rating:
5.0

You can have more 26 foot available for out of state. I had to take a 20 foot and a 6 x 12 trailer and still didn't take everything. I have to come back and rent some more equipment to take the rest of the stuff. Very disappointing. It's a 1800 mile drive.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

Wilma N. 
Rating:
5.0

The owner of Sun City auto is excellent. He explained everything about the rental. Was very courteous. I would recommend him highly.

TOM S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
2.0

I was charged for gas when I feel I filled it to where it was. I feel ripped off. I will never go back there. And I won't recommend it!!!

DONNA K. 
Rating:
5.0

Gentleman behind the desk was super nice and helpful. There was a small charge that should've been there or dropped it off, and he quickly removed it. We really do like uhaul.

CATHERINE J. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
2.0

No dolly when requested one and rented one with mobile app. Also no way to get one due to location being closed.

Cameron W. 
Rating:
1.0

Regarding the Uhaul itself: The vehicle was brand new, less than 1000 miles on the odometer. The vehicle was in poor condition, with an alignment issue so problematic, the steering wheel had to be canted roughly 30 degrees for the vehicle to drive straight. The vehicle damage was not marked or properly documented. Regarding the location: The people at this location were highly unprofessional and rude. A man called to confirm equipment rental approximately 10 minutes before pickup and confirmed all equipment was available, and upon arrival, did not have the furniture dolly I paid for. I was not reimbursed for this item. The individual was rude and acted inconvenienced by my arrival and having to help me because it was close to closing time. When I came to drop the vehicle off, the office was CLOSING 10 minutes early and employees were walking out. He said, “just drop the keys in the box” and left. Overall, this experience was so poor I would never advise someone to come to this location or rent a Uhaul from here. I will never use this location again.

Adam M. 
Rating:
5.0

This U-Haul location was very clean and well maintained. The staff was very knowledgeable and the drop-off was smooth!

Vinu N. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
3.0

Was mobile pickup no interaction

Drake B. 
Rating:
3.0

Customer did not leave a comment.

RONNIE M. 
Rating:
5.0

This was the best, easiest u haul service I have ever used. I will definitely be back and I am positive I will be reccomending to friends. All businesses should treat their customers this well. Thank you.

MEREDITH H. 
Rating:
5.0

Customer did not leave a comment.

Jaryl L. 
Rating:
5.0

Very helpful and friendly.

KENNETH K. 
Rating:
2.0

Customer did not leave a comment.

Leon S. 
Rating:
5.0

They had my reservation. It was a quick process. The cargo van was very nice and in good condition.

Mary Lou H. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Customer did not leave a comment.

Velda C. 
Rating:
5.0

He could of not been more friendly or helpful. For the first time I can say that the renting of a truck was a pleasant experience. Thank you so much.

Elias V. 
Rating:
5.0

Originally started off a a bad Uhaul experience with another location, but Rawy made it so great, quick and friendly service. Thanks so much!

JENNIFER M. 
Rating:
5.0

Very Good Rental Facility, pleasant counter personnel, had available accessories needed to move our stuff. Will use again if needed.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

GLENDA O. 
Rating:
1.0

Keys were hard to find. Parking of vehicle was terrible and made it difficult to get out without a backer.

Andrew S. 
Rating:
3.0

Customer did not leave a comment.

Warren G. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

JILL H. 
Rating:
5.0

I think that all the information you need should be provided and finished before arrival. (Like additional contact information, Drivers License photo, etc.) Also, having a checklist before returning too. (Like you will be taking photos, etc.)

Scott M. 
Rating:
4.0

Customer did not leave a comment.

ALICIA B. 
Rating:
5.0

Very nice people to deal with will rent again

Daniel K. 
Rating:
5.0

Very courteous

bea W. 
Rating:
5.0

This is the best place to rent a Uhaul in sun city. Close and convenient. Friendly, customer oriented. Can always get me what I need.

STEPHEN J. 
Rating:
1.0

Smile for your customers, be polite, be helpful, not make them feel completely unwelcome.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

CYRIACUS N. 
Rating:
4.0

Computer system not very friendly. Store manager kept doing the process and it wasn't working. Had to call someone to get a work around. He did well.

Christopher S. 
Rating:
5.0

Great customer service

Vincent F. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

It went so easy other companies should follow u-haul lead kudos to the owner everything worked perfectly

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
1.0

People were rude and there was no customer service. They asked for me drop the truck off early and were rude at check in.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

Jeanne W. 
Rating:
5.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Stanley Z. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
4.0

Customer did not leave a comment.

gerald B. 
Rating:
5.0

I have rented several times from here and the staff is always friendly and helpful!! They are my go to place to rent! They get in and out and on your way! I would recommend rented from them 💯!!

Kristina P. 
Rating:
5.0

This is an automotive repair business that also manages Uhaul rentals. It's difficult to locate as there is only one small Uhaul sign hanging from a pole in the parking lot.

Wesley C. 
Rating:
5.0

Customer did not leave a comment.

GAYLE M. 
Rating:
5.0

Customer did not leave a comment.

Reginald W. 
Rating:
5.0

Customer did not leave a comment.

TROY W. 
Rating:
5.0

Customer did not leave a comment.

Juanita M. 
Rating:
3.0

the front engine panel comes loose..also drinkholder inconvenient.. Red Flag Overcharged 623 499 4357

Randolph O. 
Rating:
5.0

We appreciate the truck that you recommended. It was spacious and reliable for our trip from Arizona to North Carolina.Everything was great and we thank you very much!

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

TERRANCE R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

I use them as my vehicle shop also. Top notch service Got vet discount on hand truck usage. Came out when I arrived back, checked in vehicle, sent receipt via. Email. In. Out, done, these folks have ALWAYS done rite by our family..10.4

GEORGE R. 
Rating:
5.0

Customer did not leave a comment.

Serenity H. 
No reviews have been submitted for this location.

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