Location and employees war phenomenal, nothing to improve there. However, forcing people to use an app... Still makes me angry just thinking about it and can't recommend that frustration to other people.
JACOB P
Customer Reviews for Sun City Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent Customer Service!
Anthony YWill make sure this is only place I will go now. Amazing
Jesse WGreat customer service and equipment is in great condition!
Mark AThey were so kind and helpful. The process felt like you were dealing with a hometown shop that cared about their customers. I will definitely rent from them again. There was no drama or hoops to jump through. It was the easiest rental I’ve ever had. Loved it. Truck was clean and did the job perfectly. Drop off after hours was easy as well.
XOCHITL HKeep better track of your equipment so you don’t have to substitute last minute. Deleted your app it’s useless. Don’t falsely charge customers a fuel charge.
BRIAN COutstanding customer service!
FRANK KThis site was extremely courteous, friendly and professional. Job well done.
HUMBERTO JSun City Hardware location is excellent.
MADELYN BI rented a trailer for in-town use from Menifee CA, but discovered after we loaded that it was better to take the load directly to Denver, CO. I called the place I rented from (Sun City Hardware, Menifee, CA) and they said to coordinate with Traffic Control and gave me the phone number. I called the Traffic Control folks at 951-485-2500, and was told, sure, they could arrange that for a $200 change fee and the regular $520 one-way fee from SoCal to Denver. So we set it up. They said I would pay the outstanding cost at the dropoff location in Denver. Three days later I'm dropping the trailer off in Denver. They told me that whatever the Traffic Control folks told me was wrong, and that I needed to pay $1134, well over what the Traffic Control folks quoted me, or I take the trailer back to SoCal at $30 per day. Nothing they could do about it. They called someone, possibly Traffic Control, who told them the same. The extra cost was from "an illegal droppoff" to a place not previously arranged, despite the arrangement I had made with Traffic Control three days before. The "illegal dropoff" charge aparently is two times the usual one-way rate. No one informed me of that until that time. Had I known this up front, I would not have taken that trailer and its load to Denver, but would have rented a different One-Way trailer and transferred the load to it before hauling it to Denver. Needless to say, being out an additional $300+ after this event leaves me now wanting to do no further business with your company. Any outfit where the right hand does not know what the left hand is doing, costing the customer hundereds of dollars, is not worth my time or money. The place I rented from was great. The folks at the dropoff site not particularly helpful. The folks at Traffic Control are really messed up, since they appear to have not entered the arrangement we made into the computer record so the folks at the dropoff site couldn't find it, and didn't believe I had made it. Thank you for your time.
CHRISTOPHER CThank You!
CHERAN DGreat service
GUSTAVO CGreat customer seevice and quick
DIANA AHire people the know what they doing
JUAN VGreat customer service
MATTHEW TGreat!
BRET RThe gentleman that helped me on day of pick up and drop off was very professional and helpful. I highly recommend this location in the future.
EVANGELEN GGood service! thank you
MICHAEL OVery friendly… very helpful…. Its was a great experience
ROBERT BTracy was amazing!!! I will highly recommend.
BRADLEY RGreat customer service, easy pickup and return.
LAURA BThe service was excellent, the person who attended me was patient and friendly, recommending this place 100%, thank you and I will surely occupy it again.
DOUGLAS AThe pullout ramp came fully pulled out of the whole truck, almost landing on my foot and breaking my foot inside. The cab was dirty.
JUSTIN HVery dirty and a lot of pet hair it made me and my son very sick and the move very difficult
angle gI need more knowledgeable people when picking up your U-Haul
John BThe entire return experience (after hours) was a complete nightmare.. I had flashbacks to when I sold my home thru Open Door...(excessive picture taking), drop box. The haul app SUCKS.
BRIAN CVery comfortable experience. Polite associate quick return. My paperwork said I was to return the truck at one place but I missed a text during the move telling me to return it elsewhere. However the associate said here I was to return it originally took steps to return to the original drop off location, I was very pleased with him for doing that, I didn’t want to have to go elsewhere.
GREGORY MCustomer service was excellent!
JEFFREY WEverything was great no improvements needed. Edward was awesome, knowledgeable and professional
Federico GSuper fast and efficient
KENNETH DGood customer service
Dustin BMike was friendly and helpful
BRETT BNot explaining correctly. Last minute changed location. Also untrained called from customer service Over priced on milage.. Over all not renting again
GUSTAVO FOne thing that would be very helpful would be to have a clean windshield to see out of. Everything else was perfect!!
HEIDI KAmazing professional customer service!!! highly recommend renting from this place.
JOSE SDo to liability constraints which were not revealed to us on renting this equipment, the person at the drop off was not to help or even touch the equipment. I am an 81 yr. old lady and I am not able to get down on the ground to hook up this equipment or to unhook the car from the car carrier. This information needs to be revealed and discussed at the beginning of this type of transaction so that the person renting the equipment is aware of the rules. I was fortunate to have a nice gentlemen who not an employee help with this car carrier, otherwise I would still be sitting there.
KIMBERLY WGreat staff
GORDON SFast and easy check in and check out and the staff was very friendly
ALFREDO Cno improvement needed, the two guys that helped us were great
David c