The app doesn't work some times so go in to the dealer and he helps a bunch!!!!
Zenas J
Customer Reviews for Sun City Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
you nailed this..
bobby cHORRIBLE CUSTOMER SERVICE
Crystal CAbsolutely amazing service
James FGreat Customer Service. very friendly, very quick. A five star experience.
Abel GGreat customer service ! Really appreciated these guys that work here!
Eugene MFast friendly service and staff
Terry LVery customer centered and welcoming!
Andre CEasy reservation and transaction. A+++
Manfred NThe staffs are all professional and friendly.
Rosel CContinue the same way
VICTOR GThe only thing I didn’t like was the fact that I called your office and told them that even though I rented the equipment I didn’t use it and I requested to have my money returned to me but I never got an answer
Juan AThem these people are also exceptionally helpful, older lady and man. The man said it was his day off, but that didn’t stop him from assisting me with after I drop off instructions. The lady was also helpful just a pleasant attitude !!!!
JOY BThe guys here were excellent.
Michael LWill use U Haul services again for sure.
julio cYou guys charged me double now I have wait 5 days for my money back
Arturo BThe staff at Bradley were very professional.
Henry GEverything good thanks
maria SThis is my favorite place to rent a uhaul. Sun City hardware is awesome and has amazing staff.
Xochitl Hmy first time experience moving abruptly was fast and smooth thanks to this location. Thank you!
Emily rTracy was fantastic!! He was very knowledgeable and made me feel very comfortable with everything! Best customer service!!
Antoniette TCan't think of anything.
Gary BThe computer connection took awhile to check out the truck. It was very frustrating and I was late renting the truck.
Rosanna WThe trailer was hooked up to the truck and waiting for us, very efficient!
Sarah CIt was a smooth real experience!
LINDA Sdrop the mileage charges and verify the gas gage before letting the rental leave the yard
ALAN PI went to rent a 26' truck, the Haul system was not allowing my transaction to happen. Tracy was trying so hard to rent me a truck. it took 30 mins because the haul system would work properly. I just needed the truck for a few hours and was driving under 10 miles. His original estimate was $61,00. He had to try to run my card 4 times. Brian and tracy both tried, they took my card several times. When I finally got tired of them trying I told them lets cancel and reschedule for next week. Then they said it worked. I took it based on the price and didn't have to return it for 24 hours. When I returned it they told me to just park it out front and they drop the key in the key box on the fence. I did that. Tuesday morning I woke up to 2 emails saying $82,00 and another for $275.00. I was not happy. I called them and they told me they could do anything to help me correct the invoice. They gave me a number for someone in Moreno Valley. That person told me someone would get back to.me about it. I called the back and disputed the charge. BAC cancelled my credit card just for. the 1 dispute. I use the card for all my business transactions. This put another fork in the road for me. I went to Sun City hardware again to see if they could correct it they told me I should have scanned the QR code on the key box. I had no idea to do that. This was the problem. The system didn't know I returned the truck and just charged me for way more Than I agreed too. I'm without a business card for my business and no one cares. This sucks. I won't recommend this drop off system to anyone. I will tell 9 other people of my bad experience.
Albert vno problems nice experience
Michael KThe U-Haul truck only had 1/8 of a tank of gas, which is not something I would expect from a company focused on customer service. Renting a truck to move is already stressful enough without having to stop for gas immediately in the middle of hauling a load. It felt very inconsiderate and inconvenient. The truck itself ran fine and did the job once we filled it up (although cosmetically not looking like its best W/ scratched and marks galore), which is why I’m giving 3 out of 5 stars. Overall, though, customer service standards just don’t seem to be what they used to be, and this is a good example of something that likely never would have happened before COVID.
Jessica WContinue with the great customer service
Susan EVery nice and friendly help.
Roelf HThe service of the person who attended me, was the worst experience I've had, He don't say hello, good morning,I answer reluctantly, mad, there was no explanation from the U-Haul when assembling it and the drop off was the same way, He answer angry and reluctantly disassemble it, I won't go to that place again
Claudia GFast and easy no hassle
RONALD TYes love UHaul
Craig CThe people were helpful and so friendly. I would highly recommend this location to everyone.
VICKIE WAs far as customer service goes it was excellent. The worker who helped me with my rental was beyond friendly, kind and made sure my needs were met. I would definitely in the future rent a U-Haul from this same location. It was a wonderful experience dealing with a worker who puts the needs of the customers first .
Roberto RFriendly staff!! Easy in and out !!
INGRID BVery helpful employee's, they know there stuff.
GARY SThe people here went above and beyond. Awesome help to myself and wife personally. Still talking about the professionalism they maintained. Awesome times two.
DAVID LThis location is always willing to accommodate their customers.
ALINA WThe customer service is always amazing at this location. There are no improvements needed.
Alina WOutstanding service!
FRANK KNo improvements needed.
Alina WSuperb service!!
PAMELA SLocation and employees war phenomenal, nothing to improve there. However, forcing people to use an app... Still makes me angry just thinking about it and can't recommend that frustration to other people.
JACOB PExcellent Customer Service!
Anthony YWill make sure this is only place I will go now. Amazing
Jesse WGreat customer service and equipment is in great condition!
Mark AThey were so kind and helpful. The process felt like you were dealing with a hometown shop that cared about their customers. I will definitely rent from them again. There was no drama or hoops to jump through. It was the easiest rental I’ve ever had. Loved it. Truck was clean and did the job perfectly. Drop off after hours was easy as well.
XOCHITL HKeep better track of your equipment so you don’t have to substitute last minute. Deleted your app it’s useless. Don’t falsely charge customers a fuel charge.
BRIAN COutstanding customer service!
FRANK KThis site was extremely courteous, friendly and professional. Job well done.
HUMBERTO JSun City Hardware location is excellent.
MADELYN B