The U-Haul truck only had 1/8 of a tank of gas, which is not something I would expect from a company focused on customer service. Renting a truck to move is already stressful enough without having to stop for gas immediately in the middle of hauling a load. It felt very inconsiderate and inconvenient. The truck itself ran fine and did the job once we filled it up (although cosmetically not looking like its best W/ scratched and marks galore), which is why I’m giving 3 out of 5 stars. Overall, though, customer service standards just don’t seem to be what they used to be, and this is a good example of something that likely never would have happened before COVID.
Jessica W
Sun City Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Menifee, CA 92586
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Continue with the great customer service
Susan EVery nice and friendly help.
Roelf HThe service of the person who attended me, was the worst experience I've had, He don't say hello, good morning,I answer reluctantly, mad, there was no explanation from the U-Haul when assembling it and the drop off was the same way, He answer angry and reluctantly disassemble it, I won't go to that place again
Claudia GFast and easy no hassle
RONALD T