Customer Reviews for Sunbrite Supply
(U-Haul Neighborhood Dealer)

342 reviews

259 Grayson Hwy   Lawrenceville, GA 30046

(770) 339-0328

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(770) 339-0328

259 Grayson Hwy
Lawrenceville, GA 30046

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

DENMARK L. 
Rating:
2.0

We didn't receive the appliance dolly or our blankets! I need a refund for both

DOMINIQUE M. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer Service was great. I particularly liked the fact that I didn't need much interaction with an agent after Service, because I could provide all information by phone. Great service.

MARGARET W. 
Rating:
5.0

Another level of compromise from the store manager Kevin, he went above and beyond explaining every detail in regards to what was needed for us to use the dolly correctly - easy and fast transaction - we are definitely coming back!

LILIANA P. 
Rating:
1.0

The truck they have no AC and stop one time with me all I did was go down the street

COLBY S. 
Rating:
5.0

Customer did not leave a comment.

Michele H. 
Rating:
2.0

12 ft utility trailer needs lubrication or service at hitch brake spring assembly….was always a hard bump at stop and take off..can ruin my vehicle's transmission…

KIERON H. 
Rating:
3.0

Customer did not leave a comment.

ARTURO G. 
Rating:
5.0

Ensure AC is fully charged with freon.

FREDERICK M. 
Rating:
5.0

The guy there at the drop off location was very nice and helpful.

JUDE M. 
Rating:
5.0

Customer did not leave a comment.

TEOFILO C. 
Rating:
4.0

Customer did not leave a comment.

Mesfin G. 
Rating:
3.0

i set a guaranteed reservation for this location once arrived they said they had no 10 foot i had to up grade at my own expense to a 15 foot truck u haul owes me money

SCOTT G. 
Rating:
5.0

Great customer service.

ANNASTECIA B. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
3.0

Overcharged for my rental

JERRY J. 
Rating:
5.0

Nothing

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

AMARA B. 
Rating:
5.0

Customer did not leave a comment.

GINGER H. 
Rating:
5.0

Customer did not leave a comment.

Sheneka S. 
Rating:
2.0

The truck had not been wiped down on the inside from the previous renter. The mileage was way off on the truck, the fuel was way off. The ramp was torn up and caused us 2 and a half hours of time lost trying to get it corrected before we just disconnected the ramp from the truck. We missed out on two of our jobs fooling around with that raggedy ramp. The air works when it want to. It gets hot then cold, so we were burning up most of the time. It was a horrible experience

TOMEKA H. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Please deodorize the truck due to smokers. Had to deodorize myself.

CORNELL P. 
Rating:
1.0

The truck we were given failed to start multiple times over the course of 100 miles and 36 hours. The cup holders and drivers side door were filled with ashes and the cab reeked of cigarettes. We were charged for 24 blankets when we were only given 12, then when we returned those 12 received a phone call saying they only had 6 and we were being charged for the cost of replacing 18. We had to argue on the phone for hours over the course of the past week for the charge to be dropped (after them giving us a 50% discount on the charge-how sweet). THEN, somehow were charged a third time today. I have now been charged more than $300 on what should have been about a $170 rental, with no responses to my inquiries about the receipts I was emailed this morning. We were double charged for the rental, mileage, and the blankets and dolly we rented. Not only did we encounter all of these frustrating inconveniences and charges, but the truck we rented was just unreliable and dirty. It has been an all around terrible experience. I suggest using another company. Even if their initial rates seem cheaper, uhaul will double charge you and give subpar equipment and service.

Zachary M. 
Rating:
5.0

This was by far the best UHaul experience we have ever had. Audrey at pickup was great and the truck was well kept and clean! Thank you for making a stressful day so much easier!

REX B. 
Rating:
1.0

The 1st of the transaction was pleasant, when u went back to return the truck the lady the works there overcharged me. When she ask me if I wanted to add insurance coverage for $14 , I clearly stated No , when I went to pay she charged me for the $14 for the coverage when I clearly stated to her that I didn't want that. She refused to refund me my $14 and told me that she didn't hear me when I refuse the coverage which I know was a lie. She told I had to call the 1 800 number to get a refund, I left the store because I didn't feel like arguing with her. I felt robbed because I clearly said no on the insurance but she claims it was a miscommunication witch is bull because it was just me and her in her shop and there was no loud noise. I will be giving her company a bad review on google and Yelp also ,Thanks

CARLOS M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

BLEASE W. 
Rating:
5.0

Staff was very friendly and helpful. I'll be back as soon as I have another need for the services. Thanks.

blaine N. 
Rating:
5.0

Very friendly helpful!

DWAYNE J. 
Rating:
2.0

Vehicle needed to be cleaned on the inside. It was extremely dirty and smelled. Otherwise the location was convenient and the staff was friendly.

GLENN B. 
Rating:
5.0

Every thing was great keep up the good work

EKENEDILICHUKWU A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

LISA A. 
Rating:
3.0

Clean it better before giving it to a customer & have it ready for the appointment time a customer sets..not make a customer wait. Be more courteous & professional of a customer schedule that was set.

TRAVERS S. 
Rating:
5.0

Excellent service keep it up

YOSIEF M. 
Rating:
3.0

Lady in front was not pleasant at all.The black guy in front was super rude and short spoken when we asked a question.

LATASHA E. 
Rating:
5.0

Excellent customer service

BOBBY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
3.0

Customer did not leave a comment.

BRENT S. 
Rating:
5.0

Nothing I can think of. I had great Customer Service but I could of do with a discount but all and all service was excellent. Thanks

MARGARET H. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Mr. kevin, Ya Fei and Mrs Robin were all amazing! I will be returning!

Chelsea R. 
Rating:
4.0

Just need to remember equipment if asked fir

LAQUICHE B. 
Rating:
5.0

I recently rented a trailer from the Grayson location. The staff was amazing! Great personality! Courteous! Very helpful in assisting my need. I had a great experience ! I will continue to use them and refer friends and family to use them as well.

FONTAINE B. 
Rating:
5.0

Great customer service.

paul H. 
Rating:
3.0

No comment

darrell J. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

TRENTONMANDELL W. 
Rating:
5.0

No comments at this time

SAMANTA R. 
Rating:
3.0

They close way to early to be helpful to anybody. I was told they'd help me with a refund but they were already gone.

TRENT O. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

Evana R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

MARIE M. 
Rating:
5.0

The service was great, I spoke with someone that made sure I was very well cared for. Thank you.......

Antoinette O. 
Rating:
5.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

The ramp stop component was broken with a piece tucked into the corner. This was not noticed by the rep or me at the time. The components were rusted indicating old damage. Now I'm being charged for damage I did not commit. Im appealing this decision.

BRANDON T. 
Rating:
5.0

None

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

CARHONDA S. 
Rating:
5.0

Customer did not leave a comment.

MELVIN O. 
Rating:
3.0

The manager/owner very nice. The rep Robin Smith seems nice, but there scanner was not working and she used her cell phone to take a photo of my driver's license front and back, this is not protocol and when I asked what and why is she doing this, the explanation she gave me was not appropriate. I told her I work for the government and I know that is not legal, and she wanted to find out in what capacity do I work for the government. That is not important, what is important is identity fraud and everyone is concerned about that. Or should be, my driver's license information is noe on her iCloud. Because even if she deleted it and then deleted the deleted photos, I think iCloud still have my information. Just to think all I wanted was to conduct a business transaction. I did report this to the legal department of Uhaul. I need someone to contact me and give me proof that my information safe. Yolanda (678) 522-0370

YOLANDA S. 
Rating:
5.0

My son has a detailing business. Could ne a great asset to the company

ALISA J. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE T. 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA B. 
Rating:
1.0

Customer did not leave a comment.

VISAR A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Nothing. Service render was absolutely professional, Courteous, and Customer friendly..

QUAYL W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR M. 
Rating:
1.0

The location is quite messy and basically looks like a storage unit full of random junk. The equipment is neglected and broken. The guy working the yard just rolls trailers down the hill into a big pile, so it's no surprise they they're all beat up and damaged. They over charged me by over 500% because they didn't even realize that they had checked me back in upon return. The guy working there also tries to sell customers homemade dog treats while picking up trailers.

BRYAN S. 
Rating:
5.0

Perfect experience! Easy pickup, friendly staff, reliable Uhaul truck...what more could you ask for? Once we were done with our move we just dropped off the truck and put the keys in the drop box!

Justin F. 
Rating:
5.0

Super nice people. Handled everything quickly and professionally. Great experience.

KEITH C. 
Rating:
5.0

The owner and staff were excellent to work with.

COLLIN C. 
Rating:
5.0

Well the last time I rented a uhaul was over 13years ago. I remember when you use to get 40miles free. Bring that back again

GERRARD B. 
Rating:
5.0

Customer did not leave a comment.

kathy M. 
Rating:
5.0

Customer did not leave a comment.

JANE D. 
Rating:
3.0

Paid more than was told

ELVA W. 
Rating:
5.0

All the staff was Great I will only use this location in the future

ALVIN D. 
Rating:
4.0

Customer did not leave a comment.

Tashawna J. 
Rating:
1.0

The place looks like a bomb went of inside debris everywhere only good think was the guy outside working hard the woman inside worthless pick up a broom or something

frank P. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA K. 
Rating:
4.0

Customer did not leave a comment.

Sylvain P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

I can't think of anything

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Easy transaction

Edward C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Excellent customer service

AMANDA F. 
Rating:
3.0

Customer did not leave a comment.

Angello B. 
Rating:
5.0

Customer did not leave a comment.

MARC R. 
Rating:
1.0

They open late cleaning chimney on white blankets or utility cart we requested a furniture dolly they don't have them and the place was over all filthy coronavirus Galore around me

CHARLOTTE K. 
Rating:
5.0

Always MY uhaul

STEVEN W. 
Rating:
5.0

I'm not sure how the gas is measured.

CLARA C. 
Rating:
5.0

Customer did not leave a comment.

DANITO R. 
No reviews have been submitted for this location.

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