Customer did not leave a comment.MARA G.
Sunbury Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tabitha W.
Customer did not leave a comment.David M.
Customer did not leave a comment.DICK H.
Have the computers cooperate. :LOL I know that was out of your control. You all did a great job. Keep up the good work.Jerome G.
Lender did not disclose full costs. Added 47.00 to lease agreementedward J.
Customer did not leave a comment.JAMES S.
Everything was clean and ready to go. Simple and great customer service from Sunbury Ace hardware. Thanks DeanMichael T.
Customer did not leave a comment.Pamela H.
Parking lot is a bit tight and busy for a 26' truck.John S.
Customer did not leave a comment.TINA V.
The employee took a long time to check us out. I had a reservation and he kept asking us the same questions we answered in reservation. Next time quick on line check in to make it quicker.Dione S.
Customer did not leave a comment.Ken W.
Customer did not leave a comment.William C.
Great service, easy pick up and drop off. Love having additional driver without added cost.SHIRLEY T.
MIleage cost was absurd--dealbreaker for return business.Tyler G.
My original reservation was for a 20' truck. When I arrived at the location, no one was there so I called. They informed me that the truck was not returned and they had nothing else available. UHaul was supposed to have notified me which did not happen. I had to call to find other equipment. I understand the truck not being available is out of your control. The lack of contact/notification is in your control and is terrible customer service. This survey doesn't ask about the overall experience.Bruce S.
Customer did not leave a comment.Dirk K.
Customer did not leave a comment.GRETCHEN G.
Very professional from check in to check out.Brian H.
No improvements needed. You guys are greatJerry C.
They corrected any errors quickly.Donald K.
Interior of truck was muddy. I was charged for gas despite having evidence of gage being returned to same level.Jim M.
Customer did not leave a comment.Brian H.
Very friendly and helpfulMelissa S.
Easy to rent and return. No complaints from me. Friendly workers and no difficulties encountered.Judy B.
Customer did not leave a comment.Paul S.
Great experience. Good people to work with on line and at store.Fred G.
Sunbury Ace Hardware is excellent to work with.Tracey L.
Customer did not leave a comment.Guy B.
Customer did not leave a comment.Michele C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Tina Z.
Customer did not leave a comment.MARK A.
Excellent and timely service. This is my third experience with this ACE Hardware location and they are consistently great.Greg S.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.Melvin A.
Customer did not leave a comment.Blaine E.
This has nothing to do with the service or the assistance I received, any type of customer interaction was excellent professional and wonderful to work with. The only trouble I had was being a small woman and not very tall - 4'11 I drove the truck. However the ride, maneuverability and smooth handling was perfect. The challenge was the side mirrors were not very easy to adjust or make changes to given the truck type and style. Loved working with Uhaul and had a great experienceMargo M.
Eric was awesome. We were given a different drop off location that was much further away. He made a couple of phone calls and changed to his Ace Hardware location. I have been in this store twice and people have gone above and beyond to help me. Thanks.Greg S.
Great Customer Service. Very helpful.Amanda R.
lady didn't have a clue about the missing items from the truckMichael G.
Customer did not leave a comment.JEFF H.
Customer did not leave a comment.Randy L.
Customer did not leave a comment.Chris O.
Customer did not leave a comment.Allen H.
Customer did not leave a comment.Abbey D.
The pick up location was great, which is more than I can say for the U-Haul company. I reserved a truck a full week in advance and even after checking multiple times, was unable to get the size of truck requested. I was upgraded to a bigger truck which I would have preferred not to have. I was told that the price would be adjusted down to the 15 ft rate, which is the size of truck I originally reserved, yet at the end of the paperwork U-Haul attempted to charge me full price for the upgrade. Over all I found this company inflexible, uncooperative, and not customer friendly. I car no ideas renting a truck from this company would be so difficult. I would recommend using another compsny such as Penske....Ace Hardwate, however, was great....very helpful and tried to deal with a company that couldn't have cared less about my needs....Patricia W.
Customer did not leave a comment.Mike J.
Customer did not leave a comment.Matt B.
Customer did not leave a comment.Orson G.
Everything was greatROBERT C.
Everything was great & the people were very friendly.Rose B.
I never get the equipment I order, dolly, blankets, etc.Richard B.
Reserving and picking up was quick and the staff was very friendly.Johnna H.
Make sure the van is clean , doesn't have so many mechanical issues. ThanksBrian R.
Customer did not leave a comment.Nathaniel D.
Customer did not leave a comment.Mike G.
I asked for a dolly. I didn't get it.... I asked for blankets. I didn't get them... I asked for a furniture dolly... I didn't get it... More pore children had to Cary everything by hand. You guys are a bunch of meanies.Richard B.
Customer did not leave a comment.Dan H.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Linda W.
Always helpful. Will always use this location for rental/return.Edward M.
Customer did not leave a comment.Mary P.
Easy in, easy out. Could not have been happier.James G.
Customer did not leave a comment.John R.
I am so disappointed in my experience. First I requested a pickup truck and ended up with a 15-foot box truck. Granted it was at the same cost but the fuel mileage definitely isn't the same. Second you're listed rates of 19.99 is extremely bogus because by the time you tack on Mileage Plus Fuel the actual rate for my rental was over $100. I was expecting perhaps maybe 30.00 including fuel but I didn't realize I would be double dipped with mileage Plus Fuel. Maybe take the model from rental car companies charge a flat rate and the customer is expected to refill the tank. What I find so disappointing is all I was doing was picking up a dryer at a Lowe's store Who provided delivery for $69. I thought the U-Haul Route would be a better option I just never expected my total bill to be $118.44 because I drove 67.9 miles and then $38 added on for fuel extremely disappointingMark L.
We were very pleased that Ace Hardware had a 20 ft. u-haul truck available. Eric, at Ace, was very helpful and made the experience positive. He spent time with us to make sure that we were well prepared to drive the truck.Mark P.
Customer did not leave a comment.Randy C.
great place to rent a uhaulDan H.
Customer did not leave a comment.Deanna P.
Customer did not leave a comment.Colleen R.
Customer did not leave a comment.John M.
Took a long time to check out and person who checked truck back in was not very friendly. Location has very limited range of equipment.Greg M.
Customer did not leave a comment.amanda S.
The team at Ace Hardware in Sunbury, Ohio was very courteous, considerate, and efficient when I returned the truck to them. However, Ace Hardware had to contact a local Uhaul "traffic control point" to accept my truck. The Ace Hardware team was insistent on assuring that I would not be double charged for an unauthorized drop off. Again, it was my understanding that a Uhaul customer could drop the equipment at any Uhaul dealer. For some reason, it seems that Uhaul wants to make it difficult to rent and drop off a truck!!john D.
Customer did not leave a comment.Cynthia W.
Great serviceHusam N.
Customer did not leave a comment.Debra R.
Customer did not leave a comment.JANELLE W.
Greg was very helpful in accommodating my needs when I rented the truck. More associates like him are needed.mark A.
Customer did not leave a comment.Dan H.
Customer did not leave a comment.Joshua B.
Customer did not leave a comment.Michael M.
Good transportationJames K.
Lower the cost per mile , since the customer also has to refill the fuel , the cost to me took a huge bite out of my finances over$180 for 24 hours that is too costlyrobert C.
Agent I worked with to sign up was very friendly and efficientDave D.
Customer did not leave a comment.Rhonda M.
Customer did not leave a comment.Marsha L.
Customer did not leave a comment.CARLOS H.
Customer did not leave a comment.Helen P.
Customer did not leave a comment.JEFF S.
Customer did not leave a comment.David R.
The rental employees were very accommodating, efficient and patient as the bad weather required altering our pick up and return of the truck.Rebecca T.
Customer did not leave a comment.Abigail G.