The location was extremely difficult to find and access. The liquor store had right-in/right-out access only, which meant we had to drive around the block just to enter the property. There was also no visible U-Haul signage anywhere to confirm that we were at the correct location. Clear U-Haul signage was especially important because we did not expect the rental operation to be located inside a liquor store. The store itself did not present the type of environment we would typically associate with a U-Haul rental location, which made the lack of signage and clear identification even more problematic. Once we found the store, the rental truck was located behind the building, and access to and from the truck was also difficult. Overall, the lack of signage, confusing property access, unexpected location within the liquor store, and difficult truck ingress and egress made the rental location unnecessarily frustrating and inconvenient.
Daniel O
Customer Reviews for Sunrise Food & Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Instructions for finding, accessing, and picking up the U-Haul were unclear. Attendant at the front in the liquor store struggled to be helpful. Getting in contact with a human person to help resolve the situation was challenging. Additionally, my U-Haul was blocked in by the others and impossible to move until it was communicated with the front attendant that they needed to move trucks around so that I could get out the one I had reserved. Pickup ended up being delayed by nearly an hour due to these cascading failures.
TYLER MEmployee unfamiliar with uhaul procedures
Robert TIt was dirty and homeless had there belonging all over the vehicle. We had them Chas us Dow to retrieve there backpacks. One threw up as we were entering the vehicle. Too many hidden fees and was charged for gas we already filled in.
Daniel RTruck wasn't ready for pickup. Ordered and paid for a dolly yet wasn't with the truck, had to go back in to ask for it. Garbage left in back of truck when I picked it up. Prepaid fuel and having to return it with more gas in it than I picked it up was confusing and never explained up front. Some of these issues can be put back on Corporate but other issues were site specific. I had asked to pick up the truck using my mobile phone but not sure that would even have been possible. Confusing where to pick up truck (truck was out of sight around back).
Gary H