Customer did not leave a comment.
Matheus G
Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was as it should be
DAVID GThey just did what ever they wanted billed a credit card wasn’t even mine
ANDREW NGreat customer service
JOHN MDid return online after hours. But drop off location exterior is clean, easy access. Easy to put back the trailer.
ROSEMARY VUnit was clean and towed well. Door was difficult to open, seemed to be jamming at one spot and needs to be repaired.
CHRISTOPHER HThe location was closed so can’t comment on friendliness or cleanliness but smooth drop off process .
CRYSTAL PNothing
DAVID SWhen I returned to drop off the Uhaul the night before it was due, there was a man hanging around the trailers, I was concerned because that was not usual, the area where the keybox is is very dark and there needs to be a motion light so I could put the key in the key box, but even if there was a light I probably would not get out due to the odd behaviour of the man. The guy was hovering around the property, he looked like he was yelling at the cars driving buy. I was concerned, phoned the police they were busy out on calls, so my daughter had to talk me through until the police arrived. They waited till I put the key in the box. Then spoke to the man and asked why he was there. I was very nervous, especially in this city.
JAYNE STrailer that I rented had some lights out & also 1 tire had broken belt or was severely out of balance, making it difficult to keep cargo in place even with tie downs.
CALVIN ATruck was late,
Cliff GAll went very well - friendly staff and great service.
NATHAN HJust keep doing what you have done. Very easy for the pick up and drop off at this location.
BRADLEY SWe had no heater when we were travelling at night and it was very cold Apart from the heater all went well. It was clean but no heater.
DEVIN GThey were VERY helpful and pleasant.
LEAH MPeople are always helpful and accomodating at this Uhaul location.
JAYNE SBest in town service.
GUY MNothing. Excellent vehicle and rental experience.
THOMAS JOwners are experienced and kind, very thankful for their help.
JAYNE SThey told me, truck is not avaiable. When I booked online it is available. I did not receive the final bill.
ROSS PI understand that this was a utility vehicle, however it was very dirty inside.. evidence of spilled drinks, seats not clean and generally dirty
MARK HWe just dropped off truck.
DARIEN SAll I had to do was drop off the key!
SARAH FWhen I picked up my truck, I didn't look inside the box. When I got home to start loading it looked like the truck was used to haul away yard and tree debris left over. I had to sweep the truck and than realized the fuel gage stated 3/4 but I had only driven a couple KM and saw the gage was below the 3/4 mark. I also found cigarette ashes in the cup holder... After loading the vehicle and start my drive a warning light came on, something stating roll back assist wasn't available, and then a light for maybe anti-traction? It has been a while since I have used U-haul but was a little disappointed on this last visit
ROBERT ANothing specific.
WARD HNothing at all! everything was excellent!
DEAN HDo not like the app. Why would it say a trailer is available when it is not actually? The staff at the location are great and very helpful. For the next rental, I will go to them and not use the application. Thank you.
James Lnothing the staff was excellent and friendly and the service was great : Remember when you have tried all the rest come try the best U haul working with you for you no job to big no job to small: there you go
PHILIP DGreat customer service
DOUGLAS MGreat experience and would definitely rent again for another move!
LAURIE EGreat service as always
CLARENCE MNothing. Was in and out in 10 minutes. No problems whatsoever.
RONALD RGreat customer service. The representative was kind and friendly.
NORM KNothing, all good
DANIEL EI had to clean inside windshield as it was very dirty
JOSEPH GWould like to see a u-haul in Aylmer Ontario where I live instead of driving 20 km.
GERARD HExcelent and very friendly U-Haul dealer
CEZARY MWas never informed I had to take pictures of the truck before leaving the lot. Received a text after already getting on the road that I should take photos. I was already working and on the clock. Was blamed for a scratch that was 100% not my doing when I returned and had to pay $150 extra on top of the rental. Don’t think that was fair when no one told me I had to take pictures before leaving. Nor did they come out and take any pictures. I think your policy should be that the person renting the vehicle AND the people who rent them out for uhaul should ALL have to take before photos. Never renting from uhaul ever again.
BRADLEY WI have rented through Sunrise Small Engine on a number of occasions. They go the extra mile for customers - always knowledgeable and helpful. Super to deal with!
CHERE SThe girl at was very friendly and answered any questions I had , excellent service
MARIA RNothing, even got to pet some dogs.
Michael STruck was not ready, wipers were damaged and blankets I ordered were not available.
ALAN HThe rachet strap mechanism was in dire need of lubrication. Was very hard to use and release. I lubricated it before I returned the trailer.
PRESCOTT YAn excellent experience
karen rEverything was great....I always rent from this location.....cheers Dave
DAVID PGreat customer service, would rent from this location again!
JOEL AFriendly and helpful staff, great experience
PAUL MJamie was excellent to deal with and has great customer service skills.
DOUGLAS MExcellent customer service and attention to detail.
WAYNE BDropped off after closing
william eThe staff at this location are fun and friendly. I always leave with a smile on my face. I highly recommend this location
ROBERT AKeep your prices where they are...affordable to help you move and get the job done.
MARY S