Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)

723 reviews

16 Sunset Dr   Saint Thomas, ON N5P2J6

(519) 633-9376

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 633-9376

16 Sunset Dr
Saint Thomas, ON N5P2J6

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Did return online after hours. But drop off location exterior is clean, easy access. Easy to put back the trailer.

ROSEMARY V 
Rating:
5.0

Unit was clean and towed well. Door was difficult to open, seemed to be jamming at one spot and needs to be repaired.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

DEVON B 
Rating:
5.0

The location was closed so can’t comment on friendliness or cleanliness but smooth drop off process .

CRYSTAL P 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

Nothing

DAVID S 
Rating:
5.0

When I returned to drop off the Uhaul the night before it was due, there was a man hanging around the trailers, I was concerned because that was not usual, the area where the keybox is is very dark and there needs to be a motion light so I could put the key in the key box, but even if there was a light I probably would not get out due to the odd behaviour of the man. The guy was hovering around the property, he looked like he was yelling at the cars driving buy. I was concerned, phoned the police they were busy out on calls, so my daughter had to talk me through until the police arrived. They waited till I put the key in the box. Then spoke to the man and asked why he was there. I was very nervous, especially in this city.

JAYNE S 
Rating:
3.0

Trailer that I rented had some lights out & also 1 tire had broken belt or was severely out of balance, making it difficult to keep cargo in place even with tie downs.

CALVIN A 
Rating:
5.0

Customer did not leave a comment.

TERRINA W 
Rating:
2.0

Truck was late,

Cliff G 
Rating:
5.0

All went very well - friendly staff and great service.

NATHAN H 
Rating:
5.0

Just keep doing what you have done. Very easy for the pick up and drop off at this location.

BRADLEY S 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER R 
Rating:
5.0

Customer did not leave a comment.

BONNIE M 
Rating:
5.0

Customer did not leave a comment.

HENRY B 
Rating:
5.0

We had no heater when we were travelling at night and it was very cold Apart from the heater all went well. It was clean but no heater.

DEVIN G 
Rating:
4.0

Customer did not leave a comment.

PETER G 
Rating:
5.0

They were VERY helpful and pleasant.

LEAH M 
Rating:
4.0

People are always helpful and accomodating at this Uhaul location.

JAYNE S 
Rating:
4.0

Customer did not leave a comment.

SCOTT P 
Rating:
5.0

Best in town service.

GUY M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER R 
Rating:
5.0

Nothing. Excellent vehicle and rental experience.

THOMAS J 
Rating:
4.0

Owners are experienced and kind, very thankful for their help.

JAYNE S 
Rating:
2.0

They told me, truck is not avaiable. When I booked online it is available. I did not receive the final bill.

ROSS P 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

ROZSA C 
Rating:
5.0

Customer did not leave a comment.

KARL M 
Rating:
4.0

I understand that this was a utility vehicle, however it was very dirty inside.. evidence of spilled drinks, seats not clean and generally dirty

MARK H 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
3.0

We just dropped off truck.

DARIEN S 
Rating:
5.0

Customer did not leave a comment.

HEATHER W 
Rating:
4.0

Customer did not leave a comment.

SHAUN M 
Rating:
5.0

Customer did not leave a comment.

HARVEY T 
Rating:
5.0

All I had to do was drop off the key!

SARAH F 
Rating:
5.0

Customer did not leave a comment.

DONALD H 
Rating:
5.0

Customer did not leave a comment.

PAUL B 
Rating:
3.0

When I picked up my truck, I didn't look inside the box. When I got home to start loading it looked like the truck was used to haul away yard and tree debris left over. I had to sweep the truck and than realized the fuel gage stated 3/4 but I had only driven a couple KM and saw the gage was below the 3/4 mark. I also found cigarette ashes in the cup holder... After loading the vehicle and start my drive a warning light came on, something stating roll back assist wasn't available, and then a light for maybe anti-traction? It has been a while since I have used U-haul but was a little disappointed on this last visit

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

DALE K 
Rating:
5.0

Customer did not leave a comment.

TRACEY P 
Rating:
5.0

Customer did not leave a comment.

Lisa C 
Rating:
5.0

Nothing specific.

WARD H 
Rating:
5.0

Nothing at all! everything was excellent!

DEAN H 
Rating:
4.0

Customer did not leave a comment.

P-EDWARD D 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

Ted O 
Rating:
5.0

Do not like the app. Why would it say a trailer is available when it is not actually? The staff at the location are great and very helpful. For the next rental, I will go to them and not use the application. Thank you.

James L 
Rating:
5.0

nothing the staff was excellent and friendly and the service was great : Remember when you have tried all the rest come try the best U haul working with you for you no job to big no job to small: there you go

PHILIP D 
Rating:
5.0

Great customer service

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
5.0

Great experience and would definitely rent again for another move!

LAURIE E 
Rating:
5.0

Customer did not leave a comment.

CRAIG M 
Rating:
5.0

Great service as always

CLARENCE M 
Rating:
5.0

Nothing. Was in and out in 10 minutes. No problems whatsoever.

RONALD R 
Rating:
5.0

Great customer service. The representative was kind and friendly.

NORM K 
Rating:
5.0

Customer did not leave a comment.

PAUL B 
Rating:
3.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

ANDREW B 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

Customer did not leave a comment.

KRSYSZTOF R 
Rating:
5.0

Nothing, all good

DANIEL E 
Rating:
5.0

Customer did not leave a comment.

SEBASTIEN G 
Rating:
5.0

I had to clean inside windshield as it was very dirty

JOSEPH G 
Rating:
5.0

Customer did not leave a comment.

JAMES S 
Rating:
5.0

Customer did not leave a comment.

RICHARD R 
Rating:
5.0

Would like to see a u-haul in Aylmer Ontario where I live instead of driving 20 km.

GERARD H 
Rating:
5.0

Excelent and very friendly U-Haul dealer

CEZARY M 
Rating:
1.0

Was never informed I had to take pictures of the truck before leaving the lot. Received a text after already getting on the road that I should take photos. I was already working and on the clock. Was blamed for a scratch that was 100% not my doing when I returned and had to pay $150 extra on top of the rental. Don’t think that was fair when no one told me I had to take pictures before leaving. Nor did they come out and take any pictures. I think your policy should be that the person renting the vehicle AND the people who rent them out for uhaul should ALL have to take before photos. Never renting from uhaul ever again.

BRADLEY W 
Rating:
5.0

Customer did not leave a comment.

Alin V 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W 
Rating:
5.0

I have rented through Sunrise Small Engine on a number of occasions. They go the extra mile for customers - always knowledgeable and helpful. Super to deal with!

CHERE S 
Rating:
5.0

Customer did not leave a comment.

WALTER B 
Rating:
5.0

The girl at was very friendly and answered any questions I had , excellent service

MARIA R 
Rating:
5.0

Nothing, even got to pet some dogs.

Michael S 
Rating:
3.0

Truck was not ready, wipers were damaged and blankets I ordered were not available.

ALAN H 
Rating:
5.0

The rachet strap mechanism was in dire need of lubrication. Was very hard to use and release. I lubricated it before I returned the trailer.

PRESCOTT Y 
Rating:
5.0

An excellent experience

karen r 
Rating:
5.0

Everything was great....I always rent from this location.....cheers Dave

DAVID P 
Rating:
5.0

Great customer service, would rent from this location again!

JOEL A 
Rating:
5.0

Customer did not leave a comment.

BRADLEY P 
Rating:
5.0

Friendly and helpful staff, great experience

PAUL M 
Rating:
5.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Jamie was excellent to deal with and has great customer service skills.

DOUGLAS M 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Excellent customer service and attention to detail.

WAYNE B 
Rating:
5.0

Customer did not leave a comment.

JEREMY B 
Rating:
3.0

Customer did not leave a comment.

MARK C 
Rating:
3.0

Dropped off after closing

william e 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
1.0

Customer did not leave a comment.

Amritpal S 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

The staff at this location are fun and friendly. I always leave with a smile on my face. I highly recommend this location

ROBERT A 
Rating:
4.0

Keep your prices where they are...affordable to help you move and get the job done.

MARY S 
Rating:
5.0

At my initial reservation location the date was misunderstood and thus I received a cancellation notice. I went to see that location and was advised to contact the phone number in my cancellation notice, the individual I wound up in communication with was very helpful and assisted me in "bringing my reservation" back to life with the change of location to 16 Sunset Drive, St Thomas. The folks there were very helpful especially with unplanned schedule changes on my part where I needed the vehicle earlier then intended. They made my life easy and rest assured I will be utilizing them again. Thank you.

STEVEN D 
Rating:
5.0

Customer did not leave a comment.

LARRY M 
Rating:
3.0

Customer did not leave a comment.

PHILIP A 
Rating:
5.0

This location was a great experience, they are customer focused with a great approach to help problem solve on issues originating elsewhere and out of their control. I would definitely use them again and have already recommended them to colleagues. Overall a great experience with an easy pick up and drop off. Thank you to the team at Sunrise Small Engine and Rental.

SIMON H 
Rating:
2.0

Customer did not leave a comment.

Chere S 
Rating:
4.0

Customer did not leave a comment.

JAON C 
No reviews have been submitted for this location.
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