Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)

143 reviews

16 Sunset Dr   Saint Thomas, ON N5P2J6

(519) 633-9376

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 633-9376

16 Sunset Dr
Saint Thomas, ON N5P2J6

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

N/A

Craig M. 
Rating:
5.0

I was apprehensive about using U haul due to some negative reviews and also past experiences from others renting U haul vehicles I had excellent service from Cory and his wife and everything was in order, the move was an in town the price was great and I will be sure to tell others to use Sunrise small engine & rentals in St Thomas. They deserve a gold star. Thanks guys

LAWRENCESTEPHEN P. 
Rating:
5.0

Great customer service. From the initial phone contact and going in to reserve, to the helpful pickup of the trailer. Wouldn't use any other Uhaul location.

STEPHENA S. 
Rating:
4.0

Trailer had not been cleaned out. Had dirt and what appeared to be wood chips along both walls and corners. Passenger side lighting stopped working no blinker, brake light or hazard.

CHRISTOPHERJ P. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

They were all very nice

Rodney L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHS K. 
Rating:
5.0

Great service in St Thomas keep up the great work.

Sean S. 
Rating:
5.0

I was happy with the service, That I did received thank you.

JOHNM P. 
Rating:
5.0

Nothing that comes to mind very ocomidating

WALTER B. 
Rating:
5.0

Everything was well organized.

MARTINR D. 
Rating:
5.0

They were great! Quick, efficient and helpful.

KELLY S. 
Rating:
5.0

Very nice customer service!

ANGUSHAYDON N. 
Rating:
5.0

Customer did not leave a comment.

ADAM F. 
Rating:
1.0

We had 2 homes closing on the same day and we were already stressed about. I thought we would at least not have to stress about the rental. Well all preparations were made, I spoke to 2 people about 3 weeks before the date, and was told 1 thing. Again I spoke with someone 3 days before and again was told something. Then the day of we had an emergency and had to rush over to get the truck. Then when I book in I was told that whatever I was told by Randy (who was on in) was wrong and they could not do that! Then when I returned the vehicle and again was told something, again it was useless to have spoken to anyone as the WORD of the people at this location means NOTHING. I work in the transportation industry and the word of the people in the company has to stand for something and at this location it was a complete FAILURE and their word stood for nothing at all. I had to even ask why do you guys say one thing --- if you do something differently anyway! Sorry but if people DO NOT STAND BY THEIR WORD -- I can not and WILL NEVER recommend them to anyone I know or anyone looking for the service.

HENRYT P. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

No complaints at all! Pleasant staff, good equipment, will recommend and use again myself.

JEREMYC F. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Pick up and return were easy. Truck was available as requested.

KEITHDONALDS O. 
Rating:
5.0

Randi and Cory are great people and wheel customer service skills

TABITHALYNN C. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
4.0

Make sure everything on the trailer works, I picked the trailer up, got to my location and the door woul;d not open. When I finally got it to open, it only opened to slightly over half way up. Was a pain in the ass to get my items in the trailer. Then on the way home it started to get dark out, turned on my lights and wow no running lights on the trailer. Lucky I did not get a ticket. Thanks Dennis

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Kshitiz D. 
Rating:
5.0

clarified some of our concerns

F D. 
Rating:
5.0

Nothing. Everything was really good.

Vera P. 
Rating:
4.0

The gas cap was rusted and could not open it, had to buy WD40 just to put gas in it.

THERESA-LYNNM W. 
Rating:
5.0

Customer did not leave a comment.

DANIELH H. 
Rating:
5.0

Customer did not leave a comment.

Josues C. 
Rating:
5.0

Very friendly, quick and efficient.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

DEBBIL H. 
Rating:
3.0

Poor lighting when returning and parking in the dark.

Sterling W. 
Rating:
5.0

Perfect!

randy F. 
Rating:
5.0

Send someone to load the trailer for me.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

PRESTONANTHONY K. 
Rating:
5.0

Very good service

Esteban R. 
Rating:
1.0

Will not return to this location. Didn't do the contract like I ordered over the phone because I had to make changes to the contract when I pick up the trailer and they deleted some of my contract and that will cost me on return of the trailer

MAXW P. 
Rating:
5.0

The staff was amazing. Kind helpful efficient

MARGARETA W. 
Rating:
3.0

Customer did not leave a comment.

Logan A. 
Rating:
3.0

Parking was to dirty mixture of mud and water

Muhammad F. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Be the way u already r,friendly,helpful,down to earth understanding.Ty.

DAVIDALLAN M. 
Rating:
5.0

Truck could have been cleaner (windows)

KENTT S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE E B. 
Rating:
4.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Very disappointed in Uhaul contacting me days prior to our move that our truck would have to be picked up and dropped off at a different location than my confirmation email alluded to. Would have been nice to have had more of a heads up.

CLARKC C. 
Rating:
5.0

Very impressed with the staff as they made you feel welcomed and very appreciated. I would recommend this location to everybody as the other 2 locations in st thomas aren't friendly and they give you a very cold feeling.

Krista S. 
Rating:
5.0

Overall great experience. Love the dogs but they should be trained to not jump on people, some people have allergies or fear of dogs, personal space should be respected in retail areas.

christina I. 
Rating:
3.0

The Bill is incorrect. Note to drop off earlier then actually order. $407 bill where and how is that paid?

david F. 
Rating:
5.0

Customer did not leave a comment.

SHANER C. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERD A. 
Rating:
3.0

Even though I was sent an email to pre check in & pay b/c of COVID (which I did) I still had to wait in line for a 1/2 hr. I had 2 people ahead of me. I was then told I had to pay more $ on top of what I was already charged???!!!! Apparently the website doesn't add the taxes & “$5 safety fee”....so I had to be charged an additional $136 on top of me already “paying for my trailer rental” What a joke. The guy at the rental place was nice....just irritated with the whole experience

Emily K. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
5.0

There were zero issues with staff. Friendly and helpful. The issue was with the trailer. I rented a 6x12 trailer with ramp. The ramp was not a full width of the trailer, so I could not get the equipment on the trailer as expected. I made a 1400km round trip to discover that fact. Now headed back up with a suitable trailer. I was not impressed. Mike Sereda 5197656269

MICHAEL S. 
Rating:
5.0

No

Ivelin I. 
Rating:
4.0

Paid on debit and was told I would be refunded deposit. Then called back to get deposit only to be told that a cheque would be mailed to me in a few weeks. Not a huge deal, but not the way I'm used to business working and created an extra trip and having to leave work early.

STEPHEND W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYE B. 
Rating:
5.0

Very friendly and helpful staff

Rob P. 
Rating:
5.0

The 26' truck was using too much fuel compared to my 35' RV. Just saying

Sylvain F. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Great Service & very friendly staff

David E. 
Rating:
5.0

Customer did not leave a comment.

Iain C. 
Rating:
5.0

Customer did not leave a comment.

paul M. 
Rating:
3.0

I could not sign my rental back in online after hours the, locator did not work on 2 phones. Had to go back with key.

KARA H. 
Rating:
4.0

These guys are top notch. The only reason I did not give five stars was the very frustrating UHaul return policy. I was in the parking for approx 30 mins trying to use the "easy return" app. I could not get it to work. So I was charged an extra $20 as promised. However, the woman at Sunrise was able to affect a refund, bless her cotton socks. I don't understand why UHaul insists on punishing their customers

Robert H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYD B. 
Rating:
5.0

Customer did not leave a comment.

Carolina J. 
Rating:
5.0

Customer did not leave a comment.

Carolina J. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Wonderful Staff!!!! Outstandingly professional and helpful - which was very much appreciated on an extremely stressful day of moving! Thank you very much!!!

JEANETTEM M. 
Rating:
5.0

Customer did not leave a comment.

JAMESRICHARDR B. 
Rating:
5.0

Very friendly and accommodating. Even let me rent something after the shop was closed for the day. It was very much appreciated.

GUY M. 
Rating:
3.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Crystal L. 
Rating:
5.0

Customer did not leave a comment.

Codie A. 
Rating:
4.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Very kind pleasant staff.. Thank you

Carolina J. 
Rating:
1.0

Called to rent a pick-up truck which they did not have available but was offered a moving truck at the same $19.95 price, asked how far we'd be going said about a 100km would have the truck back in 2.5 hrs. When we returned the vehicle we were charged $116.00 for the mileage that was not included in the price, we had we had put 106km on the vehicle and filled the tank for another $38. It was not mentioned that there would be a mileage surcharge or we would not have rented the vehicle, quite shady in my opinion and will not be renting any equipment or vehicles from that location again

LEONARDN S. 
Rating:
5.0

Customer did not leave a comment.

Teesha N. 
Rating:
3.0

Customer did not leave a comment.

MARIUSZ B. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Guillermina U. 
Rating:
5.0

The staff was very helpful and polite. A pleasure to deal with.

CHARLESE A. 
Rating:
5.0

The staff was beyond excellent ********** easy to work with and to accommodate my need for the move great job I will be back

BONNIEL P. 
Rating:
5.0

Customer did not leave a comment.

KENNETHD W. 
Rating:
5.0

Customer did not leave a comment.

MARKA S. 
Rating:
5.0

Customer did not leave a comment.

TERRANCEK W. 
Rating:
5.0

Customer did not leave a comment.

Pete C. 
Rating:
5.0

Customer service was excellent in picking up and dropping off as I used the same location. We used this truck for a D license. Thanks

Rhonda R. 
Rating:
5.0

Customer did not leave a comment.

THURSTONWAYNE J. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
No reviews have been submitted for this location.

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