Customer Reviews for Sunrise Small Engine & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunrise Small Engine & Rental

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Lisa G.
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Customer did not leave a comment.

JEREMYC F.
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No complaints at all! Pleasant staff, good equipment, will recommend and use again myself.

Andrew P.
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Customer did not leave a comment.

KEITHDONALDS O.
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Pick up and return were easy. Truck was available as requested.

TABITHALYNN C.
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Randi and Cory are great people and wheel customer service skills

Rob M.
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Customer did not leave a comment.

Dennis B.
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Make sure everything on the trailer works, I picked the trailer up, got to my location and the door woul;d not open. When I finally got it to open, it only opened to slightly over half way up. Was a pain in the ass to get my items in the trailer. Then on the way home it started to get dark out, turned on my lights and wow no running lights on the trailer. Lucky I did not get a ticket. Thanks Dennis

Kshitiz D.
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Customer did not leave a comment.

F D.
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clarified some of our concerns

Vera P.
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Nothing. Everything was really good.

THERESA-LYNNM W.
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The gas cap was rusted and could not open it, had to buy WD40 just to put gas in it.

DANIELH H.
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Customer did not leave a comment.

Josues C.
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Customer did not leave a comment.

Michael P.
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Very friendly, quick and efficient.

Kelly K.
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Customer did not leave a comment.

DEBBIL H.
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Customer did not leave a comment.

Sterling W.
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Poor lighting when returning and parking in the dark.

randy F.
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Perfect!

DONALD P.
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Send someone to load the trailer for me.

Robert M.
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Customer did not leave a comment.

PRESTONANTHONY K.
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Customer did not leave a comment.

Esteban R.
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Very good service

MAXW P.
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Will not return to this location. Didn't do the contract like I ordered over the phone because I had to make changes to the contract when I pick up the trailer and they deleted some of my contract and that will cost me on return of the trailer

MARGARETA W.
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The staff was amazing. Kind helpful efficient

Logan A.
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Customer did not leave a comment.

Muhammad F.
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Parking was to dirty mixture of mud and water

Barry M.
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Customer did not leave a comment.

MICHAEL W.
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Customer did not leave a comment.

Joseph T.
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Customer did not leave a comment.

Douglas H.
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DAVIDALLAN M.
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Be the way u already r,friendly,helpful,down to earth understanding.Ty.

KENTT S.
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Truck could have been cleaner (windows)

WAYNE E B.
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Customer did not leave a comment.

Ian W.
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Customer did not leave a comment.

CLARKC C.
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Very disappointed in Uhaul contacting me days prior to our move that our truck would have to be picked up and dropped off at a different location than my confirmation email alluded to. Would have been nice to have had more of a heads up.

Krista S.
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Very impressed with the staff as they made you feel welcomed and very appreciated. I would recommend this location to everybody as the other 2 locations in st thomas aren't friendly and they give you a very cold feeling.

christina I.
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Overall great experience. Love the dogs but they should be trained to not jump on people, some people have allergies or fear of dogs, personal space should be respected in retail areas.

david F.
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The Bill is incorrect. Note to drop off earlier then actually order. $407 bill where and how is that paid?

SHANER C.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

Kimberly P.
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Customer did not leave a comment.

CHRISTOPHERD A.
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Customer did not leave a comment.

Emily K.
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Even though I was sent an email to pre check in & pay b/c of COVID (which I did) I still had to wait in line for a 1/2 hr. I had 2 people ahead of me. I was then told I had to pay more $ on top of what I was already charged???!!!! Apparently the website doesn't add the taxes & “$5 safety fee”....so I had to be charged an additional $136 on top of me already “paying for my trailer rental” What a joke. The guy at the rental place was nice....just irritated with the whole experience

Jacob H.
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Customer did not leave a comment.

MICHAEL S.
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There were zero issues with staff. Friendly and helpful. The issue was with the trailer. I rented a 6x12 trailer with ramp. The ramp was not a full width of the trailer, so I could not get the equipment on the trailer as expected. I made a 1400km round trip to discover that fact. Now headed back up with a suitable trailer. I was not impressed. Mike Sereda 5197656269

Ivelin I.
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No

STEPHEND W.
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Paid on debit and was told I would be refunded deposit. Then called back to get deposit only to be told that a cheque would be mailed to me in a few weeks. Not a huge deal, but not the way I'm used to business working and created an extra trip and having to leave work early.

JEFFREYE B.
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Customer did not leave a comment.

Rob P.
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Very friendly and helpful staff

Sylvain F.
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The 26' truck was using too much fuel compared to my 35' RV. Just saying

Frederick T.
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Customer did not leave a comment.

David E.
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Great Service & very friendly staff

Iain C.
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Customer did not leave a comment.

paul M.
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Customer did not leave a comment.

KARA H.
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I could not sign my rental back in online after hours the, locator did not work on 2 phones. Had to go back with key.

Robert H.
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These guys are top notch. The only reason I did not give five stars was the very frustrating UHaul return policy. I was in the parking for approx 30 mins trying to use the "easy return" app. I could not get it to work. So I was charged an extra $20 as promised. However, the woman at Sunrise was able to affect a refund, bless her cotton socks. I don't understand why UHaul insists on punishing their customers

TIMOTHYD B.
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Customer did not leave a comment.

Carolina J.
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Carolina J.
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Frederick T.
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Customer did not leave a comment.

JEANETTEM M.
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Wonderful Staff!!!! Outstandingly professional and helpful - which was very much appreciated on an extremely stressful day of moving! Thank you very much!!!

JAMESRICHARDR B.
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Customer did not leave a comment.

GUY M.
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Very friendly and accommodating. Even let me rent something after the shop was closed for the day. It was very much appreciated.

Jordan S.
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Customer did not leave a comment.

Crystal L.
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Codie A.
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Randy W.
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Customer did not leave a comment.

Carolina J.
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Very kind pleasant staff.. Thank you

LEONARDN S.
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Called to rent a pick-up truck which they did not have available but was offered a moving truck at the same $19.95 price, asked how far we'd be going said about a 100km would have the truck back in 2.5 hrs. When we returned the vehicle we were charged $116.00 for the mileage that was not included in the price, we had we had put 106km on the vehicle and filled the tank for another $38. It was not mentioned that there would be a mileage surcharge or we would not have rented the vehicle, quite shady in my opinion and will not be renting any equipment or vehicles from that location again

Teesha N.
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Customer did not leave a comment.

MARIUSZ B.
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Customer did not leave a comment.

Lisa R.
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Customer did not leave a comment.

Allan B.
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Customer did not leave a comment.

Guillermina U.
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Customer did not leave a comment.

CHARLESE A.
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The staff was very helpful and polite. A pleasure to deal with.

BONNIEL P.
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The staff was beyond excellent ********** easy to work with and to accommodate my need for the move great job I will be back

KENNETHD W.
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Customer did not leave a comment.

MARKA S.
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TERRANCEK W.
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Pete C.
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Rhonda R.
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Customer service was excellent in picking up and dropping off as I used the same location. We used this truck for a D license. Thanks

THURSTONWAYNE J.
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Customer did not leave a comment.

jeff M.
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Tracy F.
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Customer did not leave a comment.

JEREMY W.
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This was the perfect solution for my project. The staff were knowledgeable, courteous, and conscientious. All in all, a most satisfying experience. I'll recommend them to friends and avail myself of their services again if the need arises.

REMOERNESTO V.
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Customer did not leave a comment.

JEFFREYR L.
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Customer did not leave a comment.

Jessica G.
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It took 25 minutes to go through the check-in process, I waited 25 minutes in line for her to deal with one other customer. She had to call someone else 3 times to make changes because somehow my entire reservation was incorrect and didn't match the original reservation I made. If I weren't detail oriented, I would have been charged $70 more than I should have. The whole process, start to finish is god awful. What is the point of asking for a pickup location if you're going to give me one 40 minutes away and then tell me the DAY BEFORE? Most people make plans in advance for their moving day. Also, the return glitched and said it wasn't complete. Meanwhile it actually was, so I had to call customer support to ensure it went through properly. Honestly, Uhaul get your SHIT together. I'll be looking at other companies next time I move. What a way to add to the stress of moving.

Bill H.
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Customer did not leave a comment.

Jeramie G.
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Best customer service Uhaul I have experience!

Daniel T.
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Customer did not leave a comment.

Edilson V.
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The truck we had ordered was unavailable. Not sure if there is a better way to update inventory but we would have felt more comfortable driving a smaller truck. We were also billed extra time- the problem has since been rectified but it was quite frustrating.

Socheath P.
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Customer did not leave a comment.

RICHARDGREGORY C.
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Customer did not leave a comment.

ANTHONYM J.
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Customer did not leave a comment.

Jesse P.
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Customer did not leave a comment.

Kelly N.
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See above comment please. Both locations were great.... fix ur system!!!!!!

bruce W.
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Unfortunately, I spent 132 miles driving the truck in one of the hotest days so far this spring without A/C. Hopefully, you will have that repaired. That's it, Bruce West

leonard P.
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Friendly and personable staff! Seems to be less common these days. So it's quite nice when you encounter it on occasion.

Bryan C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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