When I picked up my truck, I didn't look inside the box. When I got home to start loading it looked like the truck was used to haul away yard and tree debris left over. I had to sweep the truck and than realized the fuel gage stated 3/4 but I had only driven a couple KM and saw the gage was below the 3/4 mark. I also found cigarette ashes in the cup holder... After loading the vehicle and start my drive a warning light came on, something stating roll back assist wasn't available, and then a light for maybe anti-traction? It has been a while since I have used U-haul but was a little disappointed on this last visit
ROBERT A
Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing specific.
WARD HNothing at all! everything was excellent!
DEAN HDo not like the app. Why would it say a trailer is available when it is not actually? The staff at the location are great and very helpful. For the next rental, I will go to them and not use the application. Thank you.
James Lnothing the staff was excellent and friendly and the service was great : Remember when you have tried all the rest come try the best U haul working with you for you no job to big no job to small: there you go
PHILIP DGreat customer service
DOUGLAS MGreat experience and would definitely rent again for another move!
LAURIE EGreat service as always
CLARENCE MNothing. Was in and out in 10 minutes. No problems whatsoever.
RONALD RGreat customer service. The representative was kind and friendly.
NORM KNothing, all good
DANIEL EI had to clean inside windshield as it was very dirty
JOSEPH GWould like to see a u-haul in Aylmer Ontario where I live instead of driving 20 km.
GERARD HExcelent and very friendly U-Haul dealer
CEZARY MWas never informed I had to take pictures of the truck before leaving the lot. Received a text after already getting on the road that I should take photos. I was already working and on the clock. Was blamed for a scratch that was 100% not my doing when I returned and had to pay $150 extra on top of the rental. Don’t think that was fair when no one told me I had to take pictures before leaving. Nor did they come out and take any pictures. I think your policy should be that the person renting the vehicle AND the people who rent them out for uhaul should ALL have to take before photos. Never renting from uhaul ever again.
BRADLEY WI have rented through Sunrise Small Engine on a number of occasions. They go the extra mile for customers - always knowledgeable and helpful. Super to deal with!
CHERE SThe girl at was very friendly and answered any questions I had , excellent service
MARIA RNothing, even got to pet some dogs.
Michael STruck was not ready, wipers were damaged and blankets I ordered were not available.
ALAN HThe rachet strap mechanism was in dire need of lubrication. Was very hard to use and release. I lubricated it before I returned the trailer.
PRESCOTT YAn excellent experience
karen rEverything was great....I always rent from this location.....cheers Dave
DAVID PGreat customer service, would rent from this location again!
JOEL AFriendly and helpful staff, great experience
PAUL MJamie was excellent to deal with and has great customer service skills.
DOUGLAS MExcellent customer service and attention to detail.
WAYNE BDropped off after closing
william eThe staff at this location are fun and friendly. I always leave with a smile on my face. I highly recommend this location
ROBERT AKeep your prices where they are...affordable to help you move and get the job done.
MARY SAt my initial reservation location the date was misunderstood and thus I received a cancellation notice. I went to see that location and was advised to contact the phone number in my cancellation notice, the individual I wound up in communication with was very helpful and assisted me in "bringing my reservation" back to life with the change of location to 16 Sunset Drive, St Thomas. The folks there were very helpful especially with unplanned schedule changes on my part where I needed the vehicle earlier then intended. They made my life easy and rest assured I will be utilizing them again. Thank you.
STEVEN DThis location was a great experience, they are customer focused with a great approach to help problem solve on issues originating elsewhere and out of their control. I would definitely use them again and have already recommended them to colleagues. Overall a great experience with an easy pick up and drop off. Thank you to the team at Sunrise Small Engine and Rental.
SIMON HSunset uhaul rental owner and staff amazing service and knowledge 👍
DAVID VThe staff at this location are above and beyond friendly and helpful
Mike VGreat service. Very helpful
KENNETH MIt was a quick turn around for picking up the truck. The previous customer was late and I didn’t have time for the truck to be cleaned. Blankets were given to cover the box dirt. Very good customer service!
CATHYE GKeep up the good work Really nice place Nice people Great customer service Thanks
Jaroslaw JI picked up my trailer on Saturday. It was quite busy and only one person was working which was difficult for him. He was very apologetic about the delay but I was fine with the situation. Others seemed to be a bit agitated.
linda mAlways a great experience at this location.
Ronald SKeep up the good work it was a pleasure going to your business!!! Thank you!!!
Jaroslaw JI have experienced Excellent service from this location over several years. They are friendly, knowledgeable and accommodating to my rental needs.
GUY MExcellent customer service.
Al POriginal drop off did not involve a lot of interaction. Had an issue with being charged an extra day, when in fact it was returned early. Returned the following day and after a couple computer glitches, I got the extra day charge refunded. Drop off should probably have had more interaction and immediate completion of return receipt, however the assistance upon my second visit was much better.
Andrew DGreat place to get all you rentals
Brian KGreat people to deal with!!
Joanne ECan’t think of anything. Great experience overall.
Gary MTruck was very clean and staff was very friendly.
Kam GThank you for your great service
Jim VHelpful staff. The unit we rented could usesome oil on the back roll up door. Otherwise we were happy
DONALD H