Excellent service by the agent and the equipment was in clean and prepared condition.Michael H.
Customer Reviews for Sunset Lanes
(U-Haul Neighborhood Dealer)
San Marcos, TX 78666
(Sunset Bowling Alley)
Services at this Location:
- Mon-Fri: 8 am - 4 pm
- Sat: 8 am - 2 pm
- Sun: 10 am - 2 pm
Special Operating Hours
- 6/20/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DARRYL PAUL III M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Saysamone M.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.bruce K.
Explain to customers about holds on their accounts until vehicle is returned.Kimberley B.
Customer did not leave a comment.PERRY E.
No complaints. It was an Easy check in/check out processTraci H.
I wasn't expecting the location to be closed and no one to be there when I returned to the trailer. I'd been given no instructions and no phone number to call while dropping it off. It would have been nice if I'd known to expect no one to help me unhook the trailer and get it off my truck. The spot to leave the trailer was all muddy and made it difficult to unhook the trailer. So I ended up just leaving it in the middle of the parking lot. This is a case where a little bit of communication would have gone a long way.Rex K.
Customer did not leave a comment.DONNIE B.
The system was down so of the 4 hours I would have originally gotten I only got 3.5 hours, that initial half hour made me late to my pick up location so the people there charged us extra since they had to be there an extra hourMaarten V.
Customer did not leave a comment.Hector F.
wash bugs off windshieid fixx sheering wheels adjustment lots of noise in power steering or transmission at slow speedsFLOYD M.
Customer did not leave a comment.BETH ANN C.
Customer did not leave a comment.JOE G.
Customer did not leave a comment.AAlelia S.
Customer did not leave a comment.DOLORES R.
Everything was great I appreciate the patience and the ability to work with me did have any problems running a returning vehicle great experienceDaniel L.
Customer did not leave a comment.Christa M.
Customer did not leave a comment.Jessica R.
The easiest moving truck rental process I have ever experienced! Definitely recommend.Sara W.
Customer did not leave a comment.Juan T.
Customer did not leave a comment.Paul O.
I had ordered a dozen furniture blankets, but they were not in the truck. I had to visit another location the next morning to pick up the blankets.Ethan P.
The uhual was very dirty when we picked it up and leaked water when it rained, getting 10 or so of our boxes wet. The uhual should be sealed and cleaned. Other than that, the customer service at this location was perfect. We had a bad experience with Uhual all morning with other locations and will never use them again, and this location made things a little better.KENNETH S.
Customer did not leave a comment.Darcy D.
Great experience. Definitely would use again.MYRON BRANDO M.
Customer did not leave a comment.Jennifer W.
-Unusual location. -Windshield/side windows/side mirrors were dirty and smeared inside and out. -Cab and cargo box were clean. Over all a good dependable rental.ANDRES Z.
Customer did not leave a comment.ZACARIAS S.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.SCOTT B.
Improve the appJesus A.
Customer did not leave a comment.COLLEEN M.
Customer did not leave a comment.michael M.
Said we didn't return a tow dolly and no one was present at the location. Only person that seemed to work there answered a call briefly but stayed inside the bowling alley.Natalie P.
I sweeped the truck. I thought I was to receive a $25 discount.kevin L.
Customer did not leave a comment.Isaac R.
Customer did not leave a comment.Stefanie R.
Customer did not leave a comment.jana C.
Customer did not leave a comment.JORGE P.
Customer did not leave a comment.joe G.
The drop off box was a bit difficult to find, so a clearer location or signs would be nice.Desiree M.
My recommendation here is not for this particular location. It is for the app. The app (for android in my case) let me do the check in all the way to where it asked me to take picture. Then it just kind of stopped. Ended up getting to the web page and had to go through the after hours return again and then it let me do the pics.Aaron G.
Very polite and helpful.FELIX G.
Have someone to help check in trailerSammy F.
I didn't interact with this location, my negative opinion is of U-Haul as a whole. Provide better customer service.Jacob C.
Customer did not leave a comment.Shantan W.
I showed up and my 26 foot truck was in mud. I tried to get to it and ended up in the mud myself. I went down at least 4 inches in mud in my $120 shoes and then fell. It was not well lit. Larger trucks were off in back not near others that were on gravel. I ended up in a 20 foot truck which cost me more time cuz I had to make two trips. More gas. More labor. All around I paid out double what I intended and that doesn't mention my shoes that are RUINED.Shannon H.
All good Nice people helping usGREGORY S.
Customer did not leave a comment.Felipe H.
Customer did not leave a comment.liesel L.
Customer did not leave a comment.Shawn M.
The app was terrible to interact with. Photos weren't being uploaded, some of the buttons weren't clickable, and the live chat with an agent took longer than it should have. I had to wait a whole hour at the pickup location because additional information was needed such as a photo of my current lease agreement, alternate contacts needed to be provided, and I couldn't provide other information needed since I don't carry around a passport, work isn't open on the weekends, and I don't carry around my lease agreement everywhere I go. The location itself was fine. The process was the frustrating part.Alberto L.
Install a ramp in the backLeo P.
Customer did not leave a comment.Michael T.
Dark, no personnel. Employees at bowling alley refused to speak to me. Could not find drop box for key. Had to drive from Austin to san Marco's next day to return key. Went to Al's Bart to deliver truck as I was told. Employee refused to accept truck. Suggested I drive to buda or wonder world location. Finally found location to drop truck, again, not well lit. App difficult, got frustrated locked dollies in cab & left.Cynthia G.
Customer did not leave a comment.david L.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Josue R.
Customer did not leave a comment.James D.
Customer did not leave a comment.Jason H.
Check in my equipment so I dont get a text ans phone call saying I didnt turn it in 24hrs after I already dropped it off.Christina D.
The vehicle we had was completely destroyed inside and out and what was depicted in the pictures was not at all what it looked like and I can't believe that's even allowed. The pictures when we picked the vehicle up showed it in perfect condition and when we received it, it was damaged and had marks all over indicating damage. Blue tape on the front windows as if it had been replaced which also wasn't in the pictures. Trash inside cup holders and floorboards were covered in dirt. Truck part had cigarette butts and dolly not tied down. Blankets not flooded. Really disappointing.Robert N.
Customer did not leave a comment.Joyce E.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Adam L.
We returned after hours!!Jason W.
Customer did not leave a comment.Roger Y.
All good...JESSICA J.
Customer did not leave a comment.BERTHA C.
Customer did not leave a comment.SHARHONDA B.
Customer did not leave a comment.Joel S.
I like to return to a actual person but have not ever had an issue ðŸ‘Paul F.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.David S.
Customer did not leave a comment.David C.
We went to a different location a week before needing the truck and reserved the truck. Then we received a call asking if we would tow a trailer to Houston for 50 dollars. We said no. A day or two later we received a call indicating that the location where we reserved the truck would not have any trucks so we had to pick up at a different location. The lot where we originally had our reservation had multiple large vehicles the day before and the day when we picked up the truck. Made no sense. We called the new location at sunset lanes on Thursday the 10th twice but had to leave a message. We did not get a call back from sunset. We arrived at the location on Saturday morning and the place key lockbox was next to a grease container that stunk. My wife was on her way from Houston while I was picking up the truck and she went through the process on the web to obtain the key from the lockbox. Well the system would not let her finish the process since she was not at the location. You really need to allow a bypass instead of having to call a central number. Then when the nice lady on the phone told us which vehicle was assigned to is, the front bumper was bent out about winning feet on the passenger side. She said we were stuck with the vehicle. Then she asked about insurance so I felt obligated to get it since the vehicle was already damaged and I did not any hassles regardless of the pictures I took of the damage. This was a horrible experience and I will never use you again.Dolores C.
This location needs a serious upgrade with the lot, it's hard to find an employee and I had no idea that if there is no employee we are to go into the boweling business for help. Where's the office at this location anywayTRACY L.
Customer did not leave a comment.JUAN V.
Customer did not leave a comment.George S.
Online app needs work. I created ana account and ordered a dolly, didn't ask for payment, 2 days later checked on order and it wasn't saved or even visible. I did order again and this time it asked for payment so go figure..Gabriel D.
Nothing...fast and courteous they Were!Deborah B.
The mats we ordered were not in the truck and because we picked the truck up after hours, we did not get to use the mats we paid for.Daniel Y.
Ray Perkins did a great job. My truck w ready to go when I arrived. Great customer service!!Malcolm S.
Customer did not leave a comment.BRIAN P.
Easy pick up and drop off. Great location van even grab a great burger and support a local business.Kyle S.
We called the number on the contract as per instructions and the voice recording said the lot was full but we seen several spots open. , after calling U-Haul and put on hold for what seemed for ever we were told to drop off there anyway.ROBERTO LUIS Y.
We were told when we scheduled to return in San Marcos. Told upon pick with Carla ,,, why are you not returning to New Braunfels where we were moving? They said cheaper rate to deliver back at San Marcos. Carla said we would get text where to return it. Our Text said return to San Marcos. NO Way for easy drop off late Sat. Ray at San Marcus told us to come back and get truck. He worked independently with U haul. Very rude man. FINALLY AFTER NUMEROUS CALLS, Amanda with Uhaul traffic said leave it don't worry.JOSEPH S.
This location is part of the bowling alley parking lot. The person running this U-Haul location only rents the space to house U-Haul equipment. There is no office that I saw. Only a key drop box, which was fine for me. However, upon arriving (1 day early) to drop off my truck, there was a sign that said "no drop offs". If that was the case, with all the technology, then I should have received a text or call telling me where the new drop off location would be and that any miles over would be forgiven. This location was assigned to me when I picked up the truck. It was not the one I chose when ordering the truck online. The one I chose for drop off advertised that I could drop off 24 hours. I was told that Sunset Lanes was also 24 hours. Turns out, it is not and there is no customer support other that telling me to call the 800 number, which I did. However, the support staff are under manned. I was on hold for almost 40 minutes waiting to speak to someone to see if I was able to leave the truck there or move it to a new location.clarence H.
Customer did not leave a comment.G P.
Customer did not leave a comment.Ashlie K.
Customer did not leave a comment.Leslie N.
Customer did not leave a comment.Matthew H.
The lot was full of trucks and trailers, and I turned my truck in at 8 pm. The turn-0in place was a bowling alley. No one in the bowling alley appeared to be wearing a mask.Roger J.
Customer did not leave a comment.Max S.
The woman on the phone/chat was unclear in her instructions making that process painful while I waited 30 minutes in the 100 degree sun to get access to the keys. However, they guy that works at the location was extremely helpful when I dropped it off and made up for the woman on the phone and her unclear direction.Zachary M.
Too small of a location.Howard B.