Customer did not leave a comment.Joshua L.
Customer Reviews for Sunset Lanes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua L.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Tylynn L.
Maybe have a Uhaul sign on the entrance door in front of the bowling alley. The gentleman was outside helping someone else and I asked if I go inside to check in. He kindly said yes ma'am and when I went there were no Uhaul signs and the lady at the bowling check-in table told me I was in the wrong building in an abrupt manner. Once I walked off the lady next to her corrected her. When I returned with the gentleman, she did apologize after being corrected by the other lady.JENNIFER ANN R.
Customer did not leave a comment.Lee S.
Customer did not leave a comment.KEVIN B.
Keep up what you're doing.JAMES B.
Customer did not leave a comment.Wanderson M.
Customer did not leave a comment.Brittany D.
Customer did not leave a comment.Ting K.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.CLARENCE D.
Customer did not leave a comment.Esteban L.
Customer did not leave a comment.Cynthia B.
Better signage would be helpful informing me where to park/drop off trailer after hours. However I did promptly receive an email that trailer and blankets were acknowledged after my after hours drop offSteven L.
Customer did not leave a comment.Xandria Q.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Janette D.
Actually have blankets in stock! We reserved 2 dozen blankets and this location had none! We won't rent a Uhaul from a bowling alley again!STACY NORMA J.
Nothing to improve upon really - service was goodJulius Z.
Customer did not leave a comment.Eddie C.
It was super easy to rent the trailer online and it was a quick and easy check in/pick up process.Linda H.
Excellent service by the agent and the equipment was in clean and prepared condition.Michael H.
Customer did not leave a comment.DARRYL PAUL III M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Saysamone M.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.bruce K.
Explain to customers about holds on their accounts until vehicle is returned.Kimberley B.
Customer did not leave a comment.PERRY E.
No complaints. It was an Easy check in/check out processTraci H.
I wasn't expecting the location to be closed and no one to be there when I returned to the trailer. I'd been given no instructions and no phone number to call while dropping it off. It would have been nice if I'd known to expect no one to help me unhook the trailer and get it off my truck. The spot to leave the trailer was all muddy and made it difficult to unhook the trailer. So I ended up just leaving it in the middle of the parking lot. This is a case where a little bit of communication would have gone a long way.Rex K.
Customer did not leave a comment.DONNIE B.
The system was down so of the 4 hours I would have originally gotten I only got 3.5 hours, that initial half hour made me late to my pick up location so the people there charged us extra since they had to be there an extra hourMaarten V.
Customer did not leave a comment.Hector F.
wash bugs off windshieid fixx sheering wheels adjustment lots of noise in power steering or transmission at slow speedsFLOYD M.
Customer did not leave a comment.BETH ANN C.
Customer did not leave a comment.JOE G.
Customer did not leave a comment.AAlelia S.
Customer did not leave a comment.DOLORES R.
Everything was great I appreciate the patience and the ability to work with me did have any problems running a returning vehicle great experienceDaniel L.
Customer did not leave a comment.Christa M.
Customer did not leave a comment.Jessica R.
The easiest moving truck rental process I have ever experienced! Definitely recommend.Sara W.
Customer did not leave a comment.Juan T.
Customer did not leave a comment.Paul O.
I had ordered a dozen furniture blankets, but they were not in the truck. I had to visit another location the next morning to pick up the blankets.Ethan P.
The uhual was very dirty when we picked it up and leaked water when it rained, getting 10 or so of our boxes wet. The uhual should be sealed and cleaned. Other than that, the customer service at this location was perfect. We had a bad experience with Uhual all morning with other locations and will never use them again, and this location made things a little better.KENNETH S.
Customer did not leave a comment.Darcy D.
Great experience. Definitely would use again.MYRON BRANDO M.
Customer did not leave a comment.Jennifer W.
-Unusual location. -Windshield/side windows/side mirrors were dirty and smeared inside and out. -Cab and cargo box were clean. Over all a good dependable rental.ANDRES Z.
Customer did not leave a comment.ZACARIAS S.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.SCOTT B.
Improve the appJesus A.
Customer did not leave a comment.COLLEEN M.
Customer did not leave a comment.michael M.
Said we didn't return a tow dolly and no one was present at the location. Only person that seemed to work there answered a call briefly but stayed inside the bowling alley.Natalie P.
I sweeped the truck. I thought I was to receive a $25 discount.kevin L.
Customer did not leave a comment.Isaac R.
Customer did not leave a comment.Stefanie R.
Customer did not leave a comment.jana C.
Customer did not leave a comment.JORGE P.
Customer did not leave a comment.joe G.
The drop off box was a bit difficult to find, so a clearer location or signs would be nice.Desiree M.
My recommendation here is not for this particular location. It is for the app. The app (for android in my case) let me do the check in all the way to where it asked me to take picture. Then it just kind of stopped. Ended up getting to the web page and had to go through the after hours return again and then it let me do the pics.Aaron G.
Very polite and helpful.FELIX G.
Have someone to help check in trailerSammy F.
I didn't interact with this location, my negative opinion is of U-Haul as a whole. Provide better customer service.Jacob C.
Customer did not leave a comment.Shantan W.
I showed up and my 26 foot truck was in mud. I tried to get to it and ended up in the mud myself. I went down at least 4 inches in mud in my $120 shoes and then fell. It was not well lit. Larger trucks were off in back not near others that were on gravel. I ended up in a 20 foot truck which cost me more time cuz I had to make two trips. More gas. More labor. All around I paid out double what I intended and that doesn't mention my shoes that are RUINED.Shannon H.
All good Nice people helping usGREGORY S.
Customer did not leave a comment.Felipe H.
Customer did not leave a comment.liesel L.
Customer did not leave a comment.Shawn M.
The app was terrible to interact with. Photos weren't being uploaded, some of the buttons weren't clickable, and the live chat with an agent took longer than it should have. I had to wait a whole hour at the pickup location because additional information was needed such as a photo of my current lease agreement, alternate contacts needed to be provided, and I couldn't provide other information needed since I don't carry around a passport, work isn't open on the weekends, and I don't carry around my lease agreement everywhere I go. The location itself was fine. The process was the frustrating part.Alberto L.
Install a ramp in the backLeo P.
Customer did not leave a comment.Michael T.
Dark, no personnel. Employees at bowling alley refused to speak to me. Could not find drop box for key. Had to drive from Austin to san Marco's next day to return key. Went to Al's Bart to deliver truck as I was told. Employee refused to accept truck. Suggested I drive to buda or wonder world location. Finally found location to drop truck, again, not well lit. App difficult, got frustrated locked dollies in cab & left.Cynthia G.
Customer did not leave a comment.david L.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Josue R.
Customer did not leave a comment.James D.
Customer did not leave a comment.Jason H.
Check in my equipment so I dont get a text ans phone call saying I didnt turn it in 24hrs after I already dropped it off.Christina D.
The vehicle we had was completely destroyed inside and out and what was depicted in the pictures was not at all what it looked like and I can't believe that's even allowed. The pictures when we picked the vehicle up showed it in perfect condition and when we received it, it was damaged and had marks all over indicating damage. Blue tape on the front windows as if it had been replaced which also wasn't in the pictures. Trash inside cup holders and floorboards were covered in dirt. Truck part had cigarette butts and dolly not tied down. Blankets not flooded. Really disappointing.Robert N.
Customer did not leave a comment.Joyce E.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Adam L.
We returned after hours!!Jason W.
Customer did not leave a comment.Roger Y.
All good...JESSICA J.
Customer did not leave a comment.BERTHA C.
Customer did not leave a comment.SHARHONDA B.
Customer did not leave a comment.Joel S.
I like to return to a actual person but have not ever had an issue ðŸ‘Paul F.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.David S.