Over charge
Willie D
Customer Reviews for Sunset Point Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the trucks. Fix steering , alignment . Truck was difficult to keep on the road . Rear Door was extremely difficult to open same with ramp once we got it out it was difficult to get back in
Sarah GLisa was very helpful and went out of her way to help me get a last min truck !!! Thank you
elmer sLisa was extremely kind and professional with helping me. She made the whole process so easy. Kudos to her. She's a gem!!
Susan BEasy pick up and drop off
Islam SBest U-Haulever!!! Staff was very helpful and made it so hassle free.Will HIGHLY recommend.....
John ELisa and the staff were so personable, everything was smooth sailing for the move. However, I was charged for a fuel refill when I put over the amount of fuel back into the truck. I am still waiting for a refund. Otherwise everything was great.
Angela HMore selection
Della DProvide better lighting for night time, after hours returns.
KENNETH RAll excellent grades from time we started to the time we completed our business. Thank you for the professional handling of our rental!
Beverly HTruck was ready, very fast check out, nice and clean, and friendly staff ... what's not to like!
Jeff BNothing great service
MICHAEL KJust excellent service the people are friendly made the rental very easy
Joseph BExcellent customer service ! Would recommend this location to everyone.
TY FThe fuel charge was unfair and uncalled for..the lady at the location was trying to get the charge off but could not i guess..i returned the truck with the same fuel thst was in it. I put about 18 miles on the truck. I put 8 dollars in it and then uhaul charged me 30 dollars…thats not cool at all
Matthew HNothing awesome service I booked late and they took care of me
John BThey were very helpful and pleasant to deal with. Excellent customer service
VERNE HIn my experience I am giving you guys 2 stars out of 5. The truck had garbage inside, the dolly was no present and the fumes of the gas went into the driver space, making my moving a unfortunate choice this time. I regret to inform you about this situation but, the truth has to be told. By the way, customer service was rude and made me feel lstupid, asking me "If the truck had garbage inside, why did you take it, now it is your responsibility to give us the truck back cleaned ".
Michael WThey charged me 58.00 dollars for being 15 min late They had to do nothing I put it away for them and they had another one to rent so they missed no sales
john pThis location provided excellent customer service!! Unlike the CALL CENTER that had a take it or leve it attitude.
Daniel QOverall I had a great experience, Lisa made pick up and drop off very easy. Would highly recommend driving the extra couple of miles for fast and easy service.
Miguel MSmall place but easy to access and very helpful there
CLAYBORNE TWe drove about 30 miles and put 2.5 gallons of gas in the tank before returning it and were charged for 2 gallons anyway. Also they spent 10 minutes checking us in again even though I'd already checked in online and demanded a reference, something no other U-Haul location did before.
Dennis DThey knowingly sent me off with a uhaul that needed to be jumped every time it starts. They had to jump it just so I could drive off with and said that it would be fine afterwards. Of course it wasn't and I ended up needing to get it jumped at storage, which led to missing my time window for the movers and then canceling, which led to me having to wait another 2 days for movers, meaning the storm came and I got stranded after flooding, and upon calling them to inform them, they didn't care at all and continued to charge 40 a day despite extenuating circumstances. They probably did this so I would have to call uhaul roadside assistance for a new battery for THEIR truck and then it charged ME. Obviously extremely convenient for them and horrible for me. The man working there was nice, but the woman was a bitch when I spoke about not being able to get to the uhaul. I've been using uhaul almost annually for 5+ years without ever having a bad experience until now. It was truly just awful There's tons of locations. Just pick another one
ADRIANA M