Customer Reviews for Sunset Rentals
(U-Haul Neighborhood Dealer)

1,576 reviews

958 N 1100 W   Saint George, UT 84770
(Just off Sunset behind Xpress Lube)

(435) 628-0847

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 628-0847

958 N 1100 W
Saint George, UT 84770
(Just off Sunset behind Xpress Lube)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Nothing, they have been great and I've used them twice now!

Lauri M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

The trailer was quoted to have a ramp, it did not. The lights on the trailer didn't work and there was no pin to secure it.

keanne B. 
Rating:
5.0

This location has always been great! I have used them often.

Greg Z. 
Rating:
4.0

Customer did not leave a comment.

Garrett F. 
Rating:
3.0

The attendant who helped me seemed somewhat bothered by my presence.

joshua J. 
Rating:
1.0

Rent from TJ's, they have great customer service there. I do appreciate that sunset was open for a few hours Friday before New Year's - but they treat you like they are the ones doing you a favor….not like you were the ones paying them. They have the customer relation backwards. It was unfortunate for me. Also all the info listed on the U-haul's website hours was not accurate. Back roll up would not go up and down easily. It would stick really hard at the bottom. The front left side leaked wAter. They said uhaul isn't guaranteed water proof only water resistant…. Terrible. It was all caulked up, they knew it leaked and had an answer for everything! To top it off the day time running lights on the right side stopped working. A real problem when I was driving home late at night. But on the bright side at least it had good tires and rolled straight!

Ira M. 
Rating:
5.0

Friendly and fast service. Set me up with the correct hitch and ball.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Tat C. 
Rating:
5.0

Nothing, Kevin made sure it was smooth sailing.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Everything is fine. You're doing it right.

DAVID S. 
Rating:
4.0

All went well on hook up but they didn't check brake and turn signals for function. I checked later and they were working fine. Checking them should be part of the hook up process.

Robert H. 
Rating:
2.0

The gentleman who helped us I believe his name was Brent was extremely curt and unfriendly. He was as pleasant as a rabid badger. The uhaul was fine but I would choose another location if ever a next time. Customer Service is important!.

Carolyn H. 
Rating:
3.0

Not very friendly and unclear how to drop off trailer.

Morgan J. 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

The attendant thought we should back the trailer into the yard, but the streets and yard was extremely congested making it impossible to back into the narrow driveway and narrow yard. We had a discussion with him and it was less than favorable.

Abby J. 
Rating:
2.0

The employees had no personality and overall seemed dumb

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
3.0

Car dolly that I reserved was unavailable upon my arrival. I was told it was unavailable to rent. Substituted a car trailer.

gerald H. 
Rating:
3.0

I would like an approximate net rate quoted (including miles) when I call for a quote. When shopping around it would be a more apples for apples comparison. I dislike surprises.

Mark T. 
Rating:
3.0

Owner wasn't friendly and lied to me about whether or not I could drop a trailer from my rental contract when I rented a truck and a trailer together (but I got everything in the truck itself and didn't want to tow the trailer all the way to California from Utah). Called the 800 number and they gave me an option to drop the trailer from the contract and return it that same day.

Bryce J. 
Rating:
5.0

Those guys were great! They were friendly, helpful and problem solvers, I wish every location was as good!

John G. 
Rating:
1.0

Not take over 4 hours to get through the 24/7 process I was on hold for 1 hour and it took over 5 hours to verify who I was and to get the keys for the moving truck what a joke I will never call you guys back for another moving truck rental

Rochelle A. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
3.0

The employee, Sam, first denied who he was, then admitted it when my wife showed him the contract. He then refused to get our car off the car hauler saying U Haul meant we do it all, I am 83 and cannot lift the ramps. Sam finally got us off after a harsh talk with my wife and a phone call from the SLC dispatcher . ``````````

JIM M. 
Rating:
4.0

Customer did not leave a comment.

Brian L M. 
Rating:
1.0

Scheduled for a 530 pick up and they called and said I needed to come before. Then the employee got in my truck with my daughter in it and backed it up without my permission.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Nurlan T. 
Rating:
4.0

Customer did not leave a comment.

brad B. 
Rating:
4.0

Customer did not leave a comment.

LEANNE P. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
2.0

We were told the battery in the vehicle was bad and would be replaced. So we went back home and got a battery charger to take with us. Your staff at this site was not helpful and their attitude was condescending. Certainly not what you expect in a service job. so I hung up on him and reserved via the web site.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Chandler K. 
Rating:
3.0

It's a rental place. What do people expect ?

RALPH C. 
Rating:
4.0

Customer did not leave a comment.

Lauri M. 
Rating:
2.0

The customer service was helpful. But I had made a truck reservation at another location closer to our current home and the home to which we were moving. They did not honor the reservation at the location we originally agreed upon. Instead we were told that we could rent a truck from the location on the other end of town. I asked about the extra mileage and was told I would receive a credit of 50$. I don't think I ever received it. The gentlemen at the location was not helpful. He never explained anything that was expected at return. He basically sat at his desk and told me to fill the gas and brush the truck out. I don't think he meant to but he just made me feel dumb.

CAMERON B. 
Rating:
5.0

Customer did not leave a comment.

Dave O. 
Rating:
1.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
5.0

Thanks!

Scott S. 
Rating:
5.0

Thanks!

Scott S. 
Rating:
5.0

Fast service. Truck was clean and equipment was ready when we picked it up. Great service. Best U-Haul place Ive used.

James O. 
Rating:
5.0

Easy Peasy!

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
2.0

Customer did not leave a comment.

MORITZ M. 
Rating:
3.0

The guys around the place seem to be in a horrible mood we were sitting in the office location for five minutes and we had to engage with him he didn't ask us if we needed anything we were sitting there like retards. He shouldn't have a job there

Candace J. 
Rating:
1.0

The communication center is a joke. They sent me to another location for that location to rent out my truck which I had a confirmation for.

Jonas B. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

Ahmad J. 
Rating:
5.0

Very good service!

dean W. 
Rating:
2.0

I received a call to "confirm" my reservation. Trucks were overbooked. So the day before my move I was wondering if I was going to have a truck or not. Then the reps system said the next best option was a truck 40 miles away. For which I would have to pay mileage two ways, find time to go get it, and spend gas to get there...on moving day and counting against my 24hrs. I had to ask if there was a different-sized truck available at the same location to not have to go with that suggestion. She was super helpful and professional, but the system has a lot of bad info. Additionally, I was given the option to check-in in person, and when I got there the location was closed. It then took a good 30 min to get through the online check-in, a process I could have completed ahead of time had that been recorded in the system. The number on the door of the business connected to someone who was super short and dismissive about the situation (not a u-haul rep). To be honest, I'll likely use another business next time.

Chris C. 
Rating:
5.0

The handler was very kind even when I didn't understand him he said we'll work it out don't worry. I was very pleased with my experience at both ends.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Kristen R. 
Rating:
2.0

The guy wasn't very friendly. He didn't explain anything to me, just had me sign and initial paperwork and walked me to the truck. He seemed annoyed that I was there.

Nicholas N. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
1.0

The hitch ruined my car I had to have the CV shaft replaced and the driveshaft needs to be replaced because it ruined the car and then try to get it towed and try to get it sent back to a U-Haul location in Sandy Utah was impossible was promised that they would come pick it up they never did and I have no idea if they did or not and there was no refund that was given to me.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

SARAH A. 
Rating:
5.0

The man that helped us was super courteous and helpful! I would highly recommend him as an employee! We were in and out in minutes!

JoNell Q. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

Craig W D. 
Rating:
5.0

Customer did not leave a comment.

LEON S. 
Rating:
1.0

Not once, but twice my ride was cancelled after Uhaul guaranteed the ride. Only was compensated once for this and had extra expenses as a result, hotels, food, missed a day of work, etc.

KOLE R. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Lori E. 
Rating:
3.0

Customer did not leave a comment.

Trudy L. 
Rating:
1.0

Rented a truck, blankets, and furniture dolly for after hour pickup. I arrived at the facility 15 minutes prior to closing to make sure I had everything I needed. The guy who was there looked up my contract and said as I had booked using an after hour pickup, he couldn't help. And he didn't. Using my phone to pick up the truck was a major PITA. It kept asking for me to log in and provide a password, which I did not have. The guy who was there was more interested in leaving than helping me. He locked and left while I was still standing in the parking lot trying to get figure out how to navigate the idiotic website using a weak data signal on my phone. I spent over a half hour on the website before I was finally approved to get the keys. I opened the truck and no furniture dolly. I was pissed. I closed up the truck, put the keys in the drop box, and left. What a disaster. I will never go to this facility again, and the whole on-line checkout is in need of serious clarification and simplification. The link for the checkout wasn't obvious, and I don't understand why I had to provide copies of my driver's license and alternate contact numbers and wait for these individuals to be called. Why couldn't this have been done when I reserved the truck? The whole process left me in a foul mood. I had to reschedule what I needed to do, and I would like to NEVER rent from UHaul again. However I still need a truck. But I may just hire a moving company. One of my worst customer service experiences ever!

Kenneth C. 
Rating:
2.0

Very congested. Understsffed

Bud E. 
Rating:
5.0

have dropoff instructions explained better

paul T. 
Rating:
5.0

Customer did not leave a comment.

Kiet C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
1.0

Just the opposite of pick-up experience. When I arrived, no one to greet me, I had to search. I identified myself. They checked their system and said I was 2 days early. They might not have space to accept. I shared I didn't have the space to keep. They said, “okay, back in (which would have been tough maneuvering for me), get the trailer to the dirt, take it off, and we'll find a place.” Well, I found a place in the back area no problem. I unhooked everything, but had trouble getting the trailer off the hitch. I went back to U-Haul garage and asked a young attendant working on his smart phone if he could help me. He did thankfully. I went back into the office to ask if anything else required of me. “Nope.” I left. Not a good showing for the company in my opinion.

Michael B. 
Rating:
5.0

Efficient and professional!

PAUL A. 
Rating:
5.0

We dropped it off on a Sunday so no body was there. But we called the number and it was simple and convenient.

RALPH D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Shad M. 
Rating:
4.0

5 STARS / This U-Haul location was great

Myles M. 
Rating:
5.0

They were excellent, keep up the good work

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

TAMMY R. 
Rating:
2.0

provide a better location with a person who is much more customer friendly if he doesn't like people this is the wrong business he was short with me when i asked him questions like what gas does it user can we look at the truck make sure no dents or scratches i don't won't to be responsible for His comment was you have insurance it will cover it Overall the guy was rude and no seer vice akills Now on the other hand the ladies in the office who made the reservations for me were so helpful snd wanted to make sure i understood everything and offered to take my calls with any questions But the location where you pick up the truck That guy is rude and you could not ask him any questions he looked at you like your stupid This was my first time renting from uhaul as it was not a good experience to pick up the equipment t the ladies on the phone where so accommodating thank you

Lourdes V. 
Rating:
5.0

Have staff able to help set up car carrier

SCOTT AMY O. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer service was incredible!

Emii T. 
Rating:
4.0

The outside of the truck needed washed. Otherwise, it was easy to find and rent.

Kristipher T. 
Rating:
5.0

Customer did not leave a comment.

Jorge G. 
Rating:
1.0

The employee that helped me was incredibly rude throughout the entire transaction. He was very standoffish and took things out of my hands several times, even demanding things at times. Also seems to have changed the drop off location without informing me, leading to nearly an hour of wasted time trying to sort out the situation over the phone with customer service. This is by far the absolute worst experience with U-haul that I have ever experienced. You should be embarrassed and ashamed to employ a person such as the representative that “assisted” me.

Colby A. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
No reviews have been submitted for this location.

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