Employees were nice! But they didn’t have the truck I booked. The truck they gave me nearly had an empty gas tank.
Cristal B
Customer Reviews for Sunshine Farmers Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee who greeted us offered to park the truck and was very polite!
Maddisen CI booked this through Groupon at a discount why am I being charged in full?
Jeffrey GAlex is Amazing, friendly & top tier human
STEVEN BAlex was amazing. His truck was so well maintained, that you would think the truck was fresh off the lot. Customer service 11/10. What a powerhouse pillar of the community
alex mVery fast check in and return. Great. Will rent again.
TITUS SThey were very friendly and everything went great
Sarah BI haven't received the final bill yet. Returned the vehicle in 2 hours the same day, drove 11 miles overall. While the total amount should be around $60, there are two pending transactions on my credit card totaling over $300. Pathetic
Nimrod JI asked before taking the trailer if I could bring it back early and the guy said no problem. We’re open 24 /7 I brought it back a day early . Delivered it Sunday morning at 9:09 . Nobody there. Called the number they written down. He said just leave it and he would adjust the rental fee and send it to me. Still haven’t seen the bill! Would never go back to this location.
Bill HThe truck itself was pretty clean, though it showed its age and wear much more than any other rental truck I've ever driven. The driver side mirror kept vibrating out of place, so I constantly needed to adjust it while driving, which was quite unsafe. I think it just needed its set screw tightened, though unfortunately I didn't have an Allen key that fit it.
Mayra MThere was no personnel present, but drop off was fine. Place is charming.
JOSHUA SAwesome help.
ERIK OEverything was quick and super easy! Thank you for all of your help!
Meghan NEasy process. Gas tank was full, which I appreciated. Friendly and helpful. Convenient location. Easy access to I5
Alison BPick up and drop off were very efficient. Good service. Just wish the truck was a little cleaner.
Caesar PVery very bad service. Nobody picked up the phone after they give you equipment. So so so bad Customer relation
Nilesh gLocation and employee were great. However the interior of the truck really smelled of cigarettes. Not ideal to drive from Edmonds to Sacramento in. Very disappointed with U-Haul.
Brian KStay Away from This U-Haul Vendor — Total Scam Little does this guy know, I was a U-Haul manager back in the ’90s and worked at several locations. I know the return protocol: bring the truck back clean and with the same amount of fuel. The truck I received was dirty inside and out, ran poorly, and I even returned it with more gas than it had when I picked it up. Still, he had the audacity to charge me a cleaning fee. Completely dishonest and clearly just trying to take advantage of people. This guy is a crook. Unfortunately, U-Haul as a company has gone downhill over the last 20 years. You’re much better off going with Budget or any other rental company. And if you do choose U-Haul, make sure you go to an actual U-Haul store, not one of these shady private vendors. Avoid Sunshine Farmers Market and this U-Haul location at all costs. If there was a such thing as zero stars, that would be the rate
Roddrick KI arrived about half an hour earlier. The guy was trying to charge 60 bucks more on my transaction without telling me that I can avoid that extra charge by returning the truck half an hour earlier.
Dongkai YWhy did they charge me cleaning fees? The vehicle was same as how I picked it up. Its very disappointing.
SHAFIQULLAH FI DROVE ONLY 20 MILES, OR 19 AND I WAS CHARGED FOR 100!!! I WANT A REFUND
PEDRO RWhen I got the truck, inside the truck was in a regular status a bit dusty but otherwise OK. I moved two appliances (A washer and a Dryer), and they had no garbage leaks or any other issues. We left nothing in the truck, and it was returned as received. I'm not sure why there was a $30 cleaning fee charged on my card. If not a scam, what would one call it?! This is unacceptable.
Siavash VHard to get in and out of.
Jolene RI was charged with a late fee when I arrived before the deadline. There was nobody on site to confirm I had returned the keys or to answer any questions. I received a call the next day from U-Haul that the truck was not delivered when that was not true, another reason to have someone on site. Parking was also extremely difficult to navigate with how small the parking lot is, how many cars/trucks were in it, and the size of the building.
Ryan BEquipment performance was amazingly good.
MACK SThis location provided a truck with a broken gas fuel gauge. They claimed the truck was full however I drove a total of 12 miles upon returning the truck and put in 11 gallons of gas, meaning the tank was well below full, in reviewing the gauge after filling the tank you can see the gauge is well over the Full line. This is deceptive and lead to a terrible experience, will never recommend U-Haul again after an experience like this and will look for local alternatives. I reported this issue and have not received any kind of customer service.
Quinn LWhen signing up for truck on line 10am was the earliest time available so I signed up for that time and then called location to request earlier pick up of truck which as accommodated. The owner of this store is very flexible and good to work with. I believe this is the 4th time in the past year we have rented trucks from this location and have had positive results every time. The invoice total is always about what we expected.
Richard JGreat Service and Fast
Jeffrey JI did not select this location for my pickup, u-haul moved my reservation to this location due to equipment issues at the other location (which I had selected specifically to be able to pick it up from a person, not truck share mobile app). I selected to other location because I did not want to have to do the truck share 24/7 as I've never done it before. When I was transferred by u-haul to this location less than 24 hours in advance I had no choice. Of course, the app malfunctioned and did not tell me how to get the key to my truck once I completed the check in steps. I received a rude phone call from someone (who did not identify themselves) when they saw us on their cameras looking for someone to talk to. There was a sign to "call before paying" for items at the farmer's market but no clear sign on who to call for help with u-haul, but they rudely said "did you not see the sign that says to call X for help" to which I replied, it says "call before paying" and got an "oh" then when I told him that the app did not give me access to the truck key he rudely said "so what's your plan?" like as the customer I'm supposed to solve this problem. I said "well I've never done this before so you tell me". At this point he hung up on me and someone from around the building came out and unlocked the key lock box for us and gave us the key. I 100% would NEVER use this location again even if that meant rescheduling me truck to another day and I would never recommend it to anyone who is thinking about renting a u-haul in the area.
Henry SYes
Jaime JThe pricing is really weird. I got charged $59 and then a second charge for $39.. the rental said $20 and then the mileage. I traveled 12 miles and had the van for not even an hour. Also got charged $30 for insurance that I said I didn’t want. Probably wouldn’t come here again or recommend. The reviews suck. Should’ve listened.
Joshua CI went online to secure a truck at the Kenmore, WA location which has many many trucks. And is much closer to my home, and the home of my daughter who was moving to another fairly close location. She lives in Bothell and moving to Mountlake Terrace, both in Washington. When the system finished it then showed me the only time to check the truck out was the evening of the day I needed it. Sunday the 15th. I tried to go back and enter a new date to check out for the day before Saturday 14th but it wouldn’t allow me. So I called your number for help and I was told no trucks were available for a 20 footer on that Sat or Sun. So your call center sent me to this Lynwood location for pick up at 3:00pm. Sat 14th. When I arrived at 3:15 pm Sat there were no 20 foot trucks waiting. The owner of this location was the nicest man I’ve met in a long time. He offered a 15 foot truck and threw in the gas. I said ok and we made the move the next day. The 15 footer did cause us to take two trips of which the 20 footer would have been perfect, but no sour apples here. My daughter thanked me for picking up the truck and getting her brothers and friends to complete the move within 4 hours. My daughter thinks I walk on water now so I thank you whole heartedly. It all worked out really well. Thank you again, Steve Breda
Steve bThere is no way I drove 82 miles. It was closer to 20 miles. I will go to a place where I can look at my charges in real time.
Don HHello. While the rental process went smoothly all in all and the people at the location were friendly, there are areas that could've been much better. After getting the keys and being told I was set to leave with the truck, I attempted to do the online equipment verification. The license number and truck mileage listed in the app did not match the truck I was renting. When I attempted to locate the business representatives, I could not find them (the location is an outdoor fruit and vegetable market). I attempted to upload, as prompted by the app, pictures of all sides of the truck and to update the mileage, but the app wouldn't let me. I tried again to locate the business representatives with no luck. So I finally left with the truck. The truck, while not excessively dirty, was also not clean. When I was finished with my business and before returning it, I swept and hosed out the bed of the truck, leaving it cleaner than when I got it. The drop off went fine. When I received the final statement, I was surprised and not happy to see that I was charged an extra $25 cleaning fee. I was never informed of this fee and believe it was unwarranted. I want this refunded. Thank you.
Paul SThe truck was in good condition. The agent was friendly. Unfortunately, the vendor appears to have intentionally overcharged by adding unwanted insurance and after-hour return fee when the truck was returned to a person during regular business hours as shown on the UHaul website. After reaching out to the vendor twice, there was no reply and I had to dispute directly with the credit card company.
Alfred PI had a great experience with them. Everything went smoothly from start to finish. And customer service was beyond excellent
Mahlet WBreak light out. Windshield extra filthy. Could barely see through the bird poop and dirt.
Molly DTruck was not the one i reserved, i reserved a 20 ft truck and all they had was a 15ft, as they rented the 20ft truck out earlier that day even though a reservation was made to have said truck held for me. The truck had its check engine light come on during my return trip to drop it off, they offered a 50 dollar credit but it was never replied. They then are trying to charge me a cleaning fee for a truck that wasnt clean when i took it. Was in a hurry and didnt check until i was already gone. Overall i would not recommend any location that wasnt a stand alone uhaul store, when they offered a 20ft truck that they found it was more than 30 miles away and i didnt not want to be charged the extra mileage due to there mistake of not holding the truck I reserved. There was also nobody there when i dropped the truck off but the bussiness was open. Overall it was a horrible experience getting the truck from their location. I also had my reservation changed from the first location i reserved to this one and i am not sure why, it seems like reservation are meaningless as they dont hold the vehicle stated in the reservation.
Jason sWas very easy and fast
Paula LLocation was changed last minute DAY OF. Upon arriving to location NO ONE was on site to receive us. Had to call the number Associated with their business. To find out they were not even there yet. Delayed 25 minutes to getting our car. And location change was so inconvenient For our day
Michael THorrible experience overall. Cramped parking space. Truck needed oil change warning that continuously showed in the dashboard up but still they put it in service and rented it out. Even though I have not signed up for any safe coverage, they have charged me that without my consent at the location when I went to pick up the truck which is very sneaky behavior. Next, they charged 75$ for cleaning even though we have mopped it
Vihar TThe gentleman that helped me was very friendly and helpful. He made me feel comfortable and at ease. I believe he was the owner or manager of Sunshine Farmers Market.
Kimberley SThe man that worked that site was very communicative and pleasant to work with.
Sarah SThe owner is very easy to work with!
richard sWe should have gotten a receipt for the drop off.
Quinn PKeep up the good work! The staff was very helpful and everything went smoothly.
John DEverything good
Abdulhamid BVery personable and efficient. They had me out the door quick. Used drop-box return as it was off hours. Very convenient. Trouble free.
David MExcellent communications and the vehicle is new and clean, I have a great experience today!
Ka KThe process was good, they had the van ready and all, good condition. However on return (1 hour later) I was told I didn't need to sign/review anything and was charged for 30 miles of use when I only drove 10. Turning my $30 expense into $50... Not the end of the world, but I do feel scammed a bit at nearly double the price because of disorganization.
Nicholas CNothing!
LAWRENCE AGreat and efficient
Arlidenor TSuper convenient location and friendly assistance.
Jamie HAbsolute thieves. Should not be allowed to rent your equipment. Filthy van I had to clean to use and still got charged a cleaning fee. After I was told, not only would I not be charged a cleaning fee, but I would also get a discount on my rental. Lies. The online photos to confirm or dispute the condition of the van were of a different newer van. Total scam.
TRAVIS SVery tight parking situation
Daniel SI got CHARGED a cleaning fee which was ridiculous, as we only rented it for less than 2 hours and picked up 2 boxes. There was NO WAY we made it dirtier. This owner is a liar.
Qi PAlex was very friendly and helpful.
Edwin SDo not rent from Sunshine Market. Bogus cleaning fees and lack of any customer service.
Collin Mmaybe let them know that you’re gonna scam them
Genevieve cVery helpful and concerned about a safe hook-up before I hit the road.
Douglas S