No one was there when we arrived. We had to wait. No one was there to drop off and I didn't received the contract until AFTER I picked up the truck! Then I was charged a $35 cleaning fee for 2 clean small folded up boxes left in the truck! Had I known there would be a fee for that I would have remembered to take the small cardboard boxes out. I'm pretty upset about it.
Patricia C.
Sunshine Farmers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lynnwood, WA 98036
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Customer Reviews
- 3.5 Average Customer Rating
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Super nice guy helped us out. Location was a bit hard to find, but super cute.
Lydia C.They charge me 60 dlls for a cleaning fee I only use the car for 2 hr to move some appliances brand new .!
Jorge A.Slow down with the customer. Don't be so direct.
George M.Thoroughly frustrating experience. I needed the truck longer so I called well ahead of the drop off time and was told by 11am the next day was ok, but if I needed it longer to call at 10 to see if it's still available. Totally fine, I completely understood that. Then I get a call at 8 saying the truck was late, clarified that I was the one who called yesterday so that was ok and he said he'd call back at 10 and let me know. At 10:06 I called and he said he'd check the lot and call me back. At 10:30 I made arrangements for a pick up and just returned the truck . Then I got hit with a $50 cleaning fee 10 minutes later....I had just moved boxes a bed and a couch, that's it. So I went back and he tried convincing me there was paint on it. There were some dusty footprints. I had a cheap stupid broom left after packing so I asked to borrow their push broom and took care of it in less than 2 minutes. I understand mix ups, I understand being busy, but all of these things together left a severely bad taste. I am still furious and will loudly tell everyone I know to not go to that location in the future.
SADIE H.