What an overall underwhelming beginning. 1st reservation @ Shoreline moved to Lynnwood (banged up truck). Reservation moved to Lynnwood for a 10am pickup. There @ 9:30am and truck was not there (not returned the night before - no notice given to me/customer of complications). Told would be ~ 40 minutes out. Waited ~ 1.5 hours. Now, it wasn’t the employees fault. in fact, I gave them a $10 tip for their customer service. Went to the 3rd location. While this is a quaint market selling fruit, it is definitely not a typical U-Haul customer experience. Talked to manager and he promptly brought me the 26 foot truck. Oh, would I like to buy a jar of Spanish peaches? No thank you. Ok, move time is on… Of note the truck, even when loaded front end would bounce up and down on the I-5 freeway when going past 50 - very disturbing and somewhat dangerous. Upon returning, no one was at the U-Haul location. I called up the posted local customer service number and was instructed to park the truck in the back of the lot – not in front of the Mexican trailer restaurant! Let’s say the parking was tricky, tight and very unconventional. Talking to the manager I mentioned the truck bouncy house handling on the freeway. I was told all trucks do that and he’s been driving them since 19 years old…. Well, let’s say I’ve got a few years on that young man and driven lots of trucks and that is simply not true. Glad the move is done and will be possibly looking at some of your competitors.
Chad H
Sunshine Farmers Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lynnwood, WA 98036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The owner added the “safemove damage” when I know I made sure it was off. It’s not even my signature on the first page, so he signed it himself. Please be careful when renting from Sunshine Market. The owner is such a fraud!! I’ve always read the reviews from before but gave him the benefit of the doubt. The van rear sensor wasn’t working so it kept reading that the rear door is opened, they warned me about it and I guess someone spilt paint in the van so they had this cover over it. I only used the van from 2pm to 3:30pm. Please take your own pictures and return it in the app. I let them do it and they put I returned the van at 5:45pm. Scandalous place !
PEARLY SNo one was there to help and I had to call the store. Once I finally got the keys, the guy came out and said someone spilled paint in the back and that it was still wet and but blankets in the back so it was to slide my furniture in and out on top of the blankets.
JESSICA HEven though they weren't open yet, an employee was present to help me with my pickup early in the morning and were able help me to actually upgrade to a larger truck. Drop-off was just as easy: park where it where it's easy to park and hand the keys over to the employee. Done
FELIX SThere was some guessing to figure out the process here. This is in the back of a small grocery stand. There were a lot of trucks but no obvious signage or instructions. Luckily the stand was open and I thought to ask the cashier. She pointed me to a sign with a number to call. When I called it the guy answered and asked me how I got this number. It was off putting but he got someone out to help right away. The guy who helped me was great. Overall low interaction which is fine with me but some help with instructions would be great. Also the key drop box is pretty well hidden. Also the lot is too small to take the side profile photos of the truck. I had to crawl between a food truck and some spiderwebs
Jerryn B