1 Star – Concerning Experience at U-Haul Sunshine Farmers Market in Lynnwood I would strongly caution anyone considering returning a U-Haul at this location. I returned my truck here following the posted instructions and documented the return with photographs. When I contacted the owner, I found his attitude rude and condescending. I was later charged fees that I believe were unjustified, including a cleaning fee that I challenged with photographic evidence and was able to get partially reversed. I also received a call from another U-Haul location in Mill Creek regarding an item supposedly left inside my truck. This raised questions about how my vehicle was handled after I returned it. More concerning, my brother-in-law returned a separate U-Haul truck to this same location that morning. I personally witnessed him park the truck and drop off the keys. Despite this, U-Haul reportedly recorded his return nearly two weeks later, resulting in approximately $1,500 in disputed charges. During the dispute, U-Haul reportedly had difficulty locating the truck and raised the possibility of theft. We were subsequently informed that the truck had been located in Cashmere, WA, a considerable distance from the Lynnwood return location. I cannot explain what happened to the truck after it was returned, but I find the circumstances extremely concerning. Two separate rentals, returned to the same location on the same morning, both resulted in billing issues. While I cannot speak to the cause, I believe this pattern deserves serious attention. U-Haul corporate should investigate this location, particularly how vehicles are checked in, transferred, tracked, and billed after customers return them. My brother-in-law’s dispute remains unresolved, and I believe customers deserve an explanation when they are charged for rental activity occurring after a documented return. Based on my experience, I would not recommend this location. If you do use it, photograph everything, document your mileage, and retain proof of your return.
Jose B
Sunshine Farmers Market
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkMy experience with the manager at the location was a bit concerning and I relayed that to the customer rep Jay who took my call about an extra charge that I found out was a cleaning charge; the cargo area was swept out and there was a slight traces of sheetrock dust that didn't sweep out well... I explained that all to Jay and he spoke with the manager and got the extra charged refunded (thank you, Jay!). All in all, the actual use of the cargo van went well without any incidents. One suggestion, the trucks, cargo vans or any gas operated piece of U-Haul equipment should have more than a quarter tank of fuel; I put $12 worth of gas in the cargo van before returning it which brought it to the 1/4 full mark on the fuel gauge. (Unless the location I rented the U-Haul cargo van from gets a more friendly manager I will not recommend the location to others. U-Haul is a great service and I will use it again; just not that location)
Carl SReturned truck the same as received and was charged $25 cleaning fee
Dennis KLiterally pumpkin patch, if I couldn’t see the uhauls in the back I would’ve thought maps took me to the wrong place. Barely any room and when I returned to here it was because I was supposed to get a 60$ discount but my bill was still full priced. I was quoted 209, 149 after my discount for dropping off at this location and I was charged 257. How the hell does that work???
Chad AVery helpful
Matthew G