No need to improve anything at this pickup location. Very professional and super friendly!Kathleen A.
Customer Reviews for Sunshine Farmers Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When calling U-Haul unfortunately I was not informed on using the app for early check in to take my 20' truck at 8am for my pickup and arrival. Not always moving locations I was confused. No one at the sunshine market was present nor was i aware that the market would be closed during my arrival at 8am. I called the number on there sign if I needed to reach out to someone thinking I had to speak with someone to check in. I apparently woke up this person whose in charge of the phone pick up calls. He was somewhat helpful and explained I needed to use the app and that if U-Haul told me that. After 40min I figured out how to check in grab the keys then check the 20' moving truck then go. Time was not on my side as I am moving states so the experience wasn't so much fun.Scott C.
The truck I was renting was returned late, but that was well outside the location's control. Overall an excellent experience and this spot will be my go-to anytime I need a truck!Tracy B.
Customer did not leave a comment.Hantac C.
The manager was extremely kind and accommodating. He helped us completely with a change in plans requiring more time.Seth H.
The whole process was smooth and Alex was very friendly and helpfulJessica G.
Loved the experience. Down to earth manager and very understandingEdwin I.
Customer did not leave a comment.patrick S.
This place over charged me for 3 Days I didn't have the truck. I returned the truck the same day I got it and put the amount of gas that I got it in. I got scammed by this place. I would never recommend it. They blocked my phone number and I can't contact them.Timothy A.
Alex and the sunshine farmers market is soooo hard to deal with. His smug attitude is so frustrating! After the most tragic holiday season my family has had.. I look on my bank statements I have over $400 in charges.. I know mistakes can happen or possibly charges that need to be reversed, I get that .. But the utter way Alex Handeled this situation was Gross and if he was my employee I would fire his disrespectful smart mouth ! Terrible for businessMatthea A.
They overcharged me for 31 miles. Very unethical. It isn't the way we do business.Yueh-Lun L.
Thank youDax C.
no defining location on where to drop the trucks off.Joseph S.
It was a little sketchy, the miles were not correct in the system but he fixed this at the end. There was just enough gas in the tank for 30 miles. I did not have a dolly but was charged for it. There were no moving blankets so I had to get those from another location. I showed him that we only use one package but he still charged us for all of them. I would not rent from this location again.Daron V.
Alex the owner is very nice, helpful, respectful, and willing to help in anyway he can. If you need a truck, Alex is your guy to see.Darlarae O.
Customer did not leave a comment.Landon I.
The person that helped me on Saturday Morning 11/13/2021 he was great. Very helpful. Thank youSENAIT A.
Quick, easy and friendly.CARY ELVIS S.
This was the best U-Haul experience we've had. It was so easy and the guy helping us was friendly and helpful. I'd definitely rent from here again if I need another truck.ADAM E.
O one was there. Had to call. Felt he was rude becauI was their 30 minutes late.Marc M.
I turned in my keys to the cashier an hour before my day mark and with the gas at the proper level and they charged me 30 for gas and charged me for another dayEthan P.
The place looked a little sketchy but the guy that helped me was very nice and didn't charge me for the amount of gas in the tank because I had a bad experience with U-Haul.Breanna N.
I was overcharged for gas even though I put in more gas than when I received the vehicle. It was only 10 dollars but what a pain to try and get fixed.Jon M.
The location was not open when I arrived to drop off the truck, and this was during normal business hours. The inside of the truck box was also dirty (not swept) when I picked up the truck. Aside from that, everything was fine.Joseph W.
Customer did not leave a comment.Linda C.
The employee isn't professional. He just says hello when he answers so you don't know where your calling. We had a miscommunication about the return & we never received a call or email about what to do& then we paid a lot of money for that error on both our partsVincent S.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.KATHRYN M.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Craig dale H.
Sketchy area, no office. Rep was in car waiting. Many claim stickers on truck, no actual work done on it.RACHEL R.
I ordered furniture pad way ahead, I was only informed when I got the car. He just asked me to go to another location to get it, he could have get it for me because he also pick the car from somewhere else! He called me before my reservation and didn't informed me about furniture pad as well! That added mileage for me because I had to go to the store and get furniture pads myself!Kwok Cheung H.
Customer did not leave a comment.Jason M.
Train employees on your insurance Had a guy at the counter ask me if I want insurance, What he didn't tell me is I was only getting half of what I needed. So I when I tried to use this insurance...They told me that I didn't get THAT KIND of insurance. Uhm excuse you? So basically I had a guy that works for you only give me half of what I need and I'm the one paying???? He should be fired and you should give me my money back because YOU LIED! RENT FROM SMALL BUSINESSES!!!Vienna F.
Customer did not leave a comment.Rebekah H.
Customer did not leave a comment.Rebekah H.
I've rented a truck maybe 8 or 10 times over the years. This was the quickest, easiest, and most friendly experience I've had. Thank you!Travis B.
I dropped the car at the same day and they put the return time a day after. I did fuel refill to the same level when I picked it up at the location and I got charged for fuel refill service!Nasser A.
Wonderful service and help, willing to assist if needed.Rachel C.
The truck was in a field of weeds, the cab was dirty and the cup holder broken. The gas tank was empty and the key was not in the lockbox it was sitting on top. I ordered and paid for a dolly and there was not one with the truck. I think someone should be checking on the vehicle prior to the next person renting it.Paula K.
The process was actually long and exhausting. It took about 30 minutes just to get the keys in my hands. The guy was nice however attempted to charge me for the CDW and then I was charged for blankets that I never received. I tried calling the number at the top of my rental agreement page which was the only clear place to be shown and it wasn't a working number. Although the price was right the operation was super sloppy. I will hopefully be on the lookout for a working phone number.ERIN G.
Customer did not leave a comment.satish P.