The box number should be sent out for the key pickup. That is what I got the last time I rented from this location.( I help move props from storage to the stage😊) at my daughter’s theater program so I rent a truck every few months. This time the all told me to see the attendant and”skip the line” to get the keys. Unfortunately the cashier didn’t know what to do. It seemed like he may have looked up the reservation, but then asked me to step aside while he helped another customer. Several times during the time he was trying to figure out how to help me, he kept interrupting what he was doing the instant another customer came to the register. I’m all for letting someone go ahead of me in line when I have 45 things and you have 2. But he was doing it so frequently, I felt that he wasnt gg
BRANDI S
Customer Reviews for Super Star Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received a call from U-Haul two days prior to my original reservation telling me that my pick up location has changed. They did not mention that it would be a lockbox pick up location at a corner market, where the employees have no knowledge of how the system works. I didn’t receive any instructions via email on how to check out the U-Haul. I was on hold for over 10 minutes. Just trying to reach someone over the phone. When we opened the back of the truck, the furniture, pads and furniture dolly that we reserved were not in there and I had to drive to a different location to pick these items up. This put us an hour behind our pick up reservation time. This was on a Thursday and I didn’t hear from any kind of management until the following Monday and all they did was refund $25.
James S