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william t
Customer Reviews for Superior Auto & Truck
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Next to the base Barksdale the communications and auto theft is high. Repairs are an engine replacement and Yeats of theft from base virus on warehouse sale computer from base to civilian home located side gate. 2005
catherine HGreat customer services and well kept equipment
James BHave the equipment that the customer reserved at the correct location instead of sending the customer to 4 different locations.
Aaron SCar hauling trailer was blocked by there employees and had to wait over 15 minutes for some to remove there vehicle. However the person that attached trailer to the truck was professional and friendly.
Sukhwinder SInside Smelt like pure smoke with ashes everywhere and trash. Had to spray it down and clean it myself and one of the side mirrors was already shattered
William GIndicate online that the selected location is not available. The location I was sent to was unsafe with broken liquor bottles and trash, it appeared very unsafe. The check in process was difficult. The truck was muddy on the inside and smelled like smoke and gasoline. I had to drive an additional 15 to 20 miles to the location to pick up and the same to drop off, in which counted toward the total mileage. No where near the location I reserved.
Latrecia rVery friendly and helpful
Chris SEquipment was not in satisfactory condition had too go to an U-Haul dealership too get new straps and wheel tie down Crank didn't work had to be oiled everything was rusted out cause me too be delayed.
Daron LFocus on integrity and better customer focused service. Don't charge people for random charges especially on services they didn't even use!
Kelsey RSuperior Auto and Truck Services was very professional and kind. I had a problem with another Uhaul store prior to going to Superior. Superior step in and took care of me and helped me get the task accomplished successfully. If I ever need any help or services with renting equipment from Uhaul I will use Superior Auto and Truck and I will recommend them to all of my family and friends. Thank you to all of the Superior Auto and Truck family for helping me when I needed it the most with your professionalism and kindness from the bottom of my heart. Sincerely, Mrs. Mary Lyles
Mary LEverything was fine.
CORA SThe location didn’t didn’t have an attendant. It was late. No signs saying where to drop the key off. Or where the drop box was located we looked An never saw it. A bum came up and said walk to the front. The first location we went to said we were trespassing .
Philip BI was basically called a thief was blamed for not returning trailer. Which was an insult. So not sure what can be done for the next customer but I hope a lot better than what was done for me. Ladies I talked to was nice . But I do not appreciated of accused of something like that.
Patricia WNeed a camera for security Dropping off at night can be danger because people walking up to your vehicle.
Charlie DMy pickup location was changed and then they didn’t have the dolly that I had reserved.
Dina REverything was fine the young man that help us was very nice and friendly he's a keeper 😆👍
Earnestine MMy utility dolly wasn’t on the truck so I wasn’t able to get all of my things.
Katanjanika RThe truck needs to be at the location it was assigned to for pick up. I had to go to three different UHAUL locations to FIND the truck I ordered days early. The tow dolly was not originally at the first location either. I went to Northview, JACKSON—UHAUL Hwy 80 in Pearl—and Frontage rd. I was not satisfied with my service. It ha s nothing to do with management at this location.
KAMESHA AThe pick up place listed did not have the trailer we needed. We had to drive across town to another pick up location. If the equipment is not available at that location, don't have it listed as a pick up site.
Deborah WNo improvement needed
MARIE HWish the uhaul was non smoking it had a smell of old cigarette smoke in it
Bryant HI was charged a “cleaning fee” on a truck that was not clean when I got it. Also, there was no dolly or moving pads in there that I requested when I ordered the truck. Had to go out of the way to pick it up, was not in the location I reserved it at. Poor, poor customer service. Will not use uhaul again
Tonya D40 more mute wait while they tried to get printer working when I asked if they cleaned trailer I was told to take to another location to swap it out
Stuart CHave the equipment on site that you offer and charge your customers for. I will not recommend this location to anyone.
KEISHA SAppliance Dolly was not available even though I had reserved it. Was sent to corporate uhaul location where I was told the same thing. I left very irritated and was unable to use an appliance dolly which again was on my original order.
william HMy complaint is less about this location and more about the online service that promised the equipment would be available at another location which resulted in hours of wasted time.
Russell SI wish my drop off had been better but unfortunately it wasn’t as I just received notification that U-Haul has now taken another $183 out of my checking account. Upon reading this contract or receipt that they emailed me, I found that they are claiming I returned this truck two days later than I did and ultimately charging me something I do not know. I will admit that I was late bringing it back because unfortunately the pick up place had me running late and so because of that I didn’t have time to unpack I had to go to work. But I did return it on Wednesday, November 13 with the correct amount of gas in it. So maybe I/O for extra mileage $20 and maybe half to one more day $40 but that’s absolutely it that’s only $60 not 183. I have kids to feed and this is the theft as far as I’m concerned..oh and by the way I did get a picture of when I returned it and how much gas it had in it. I doubt they will make good on this because they have made this such an awful experience that I don’t see them having a stand up, professional reaction.
Sherry S