Customer service was excellent.
Julie B
Customer Reviews for Superior Automotive & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and helpful
Micah GThis location is located in town and has someone there during normal business hours.
James GEverything was fantastic, except for the price. more than doubled in one year.
Chris KNa
Gerald MVery good people.
Brice BVery good people.
Brice BGreat place. Kalispell
Diann GMy belongings got wet including two TV's, an area rug, two smaller rugs and an irreplaceable heirloom from my parents ranch. All of my information was given to someone else and I have still not been contacted. UHaul should have been in touch with me.
Shanna HQuick and simple drop off. Friendly employees and very helpful.
Dale HThe trailer was covered with snow in fact all of the trailers were covered. We ordered a 20-foot trailer all they had was 12 feet. Our trip took 2 hours and 200 miles round trip to pick up the trailer, there were 12" trailers in our town that could have been offered.
Peggy MVery helpful.
Walter FSent out on Ill maintenances equipment that they knew was a problem and put me and my daughter in danger
James BIt was closed for the holiday we we had to initiate the rental remotely. It was the easiest process ever!
David BThe employee who does the UHaul rentals at this location was out the day we picked up. The automotive & tire employee did her best but it took almost an hour to process the paperwork and hook up the equipment. The trailer under carriage was rusted and the tires had minimal tread which made the trip worrisome although we did not have any issues.
Leslie KI dropped off on a Sunday. The business was closed, but I knew that. Dropped off trailer and called them Monday morning. I told them that the blinker light was not working.
Stephen ENo charge people for extra mileage when you ask them to return a truck to another town 30 miles away for you.
Allyson SNone, everything was fine.
Randall GI dropped it off on Tuesday and your trying to charge me 800 that’s on you
Penni CWhen we turned truck in, lady at counter was surprised that we weren't offered a trailer to make up for the space lost for not getting the 26' truck we'd reserved. If we'd been offered that, we wouldn't have to make another trip to get the rest of our property.
KAITLYN HNice service
Hermilo GIt took me over an hour to return the truck. There was no key drop off and I had to go back on Monday to return the key, when I asked where I was suppose to drop off the key I was told there is no drop off. I spent an hour on Saturday night try to figure out where to leave the key. They had a key drop at their last location, I don't understand why there is no drop now. It stupid to expect people to come back on Monday to drop off the key when they return the truck on Satarday.
BRUCE ATook close to a hour to get trailer hooked up because the jack wasn't working and it was stuck in the gravel. Staff was very friendly and helpful.
BRIAN JN/a
Chris GSuper friendly and quick. Just wish the trailer had a jack stand so I could disconnect it from my vehicle after its loaded.
Andrew MNice people and efficient. They do need to get their boxes to ground level. A connex would work
Stephen MI have used this location to pick up and drop off U Haul trucks, supplies and equipment on numerous occasions. I enjoy the staff and have never had an issue. They are always willing to help out and make things go as smoothly as possible throughout the entire process.
MARY BBecause of demand, we had difficulty finding a truck, but this company found us one and we picked it up on a Wednesday afternoon, the idea that we would bring it back Friday afternoon by 4PM. The reservation was written wrong, for 3 days, but the owner said to have the truck back Friday afternoon and we would be charged for two days. We got the truck back at 3:45 pm on Friday, which was early, but the owner wrote the time as 4:30PM. He did not give us a written receipt, we found out later that we were charged for 3 days instead of 2. The truck was clean and we left more fuel than when we picked it up. We called them and they told us they would straighten it out. We never heard back. We will tell everyone we know that this happened. This is our home town and we did a local move. How can a local business treat their own like this??? Thanks.
Lial KVery friendly & helpful, it was an enjoyable transaction.
Emily GWhen someone sets a pick up time and place uhaul not change it causing waste of gas do to you guys not even know what you had in stock. My original scheduled pick up location was Sheridan wy not. Which from was I was living was a 90 mile round trip when Sheridan was 30. Nothing to do with this location just business practices by uhaul
Jordn BYou changed my location and the phone rep was so rude about it
Judy MWhen I began loading, I realized the appliance dolly I rented was broken. The handle was missing washers that kept it from tightening when the strap was attached. This location did not seem concerned or offer any help. Also, I noted to the representatives that I was charged $20 for furniture blankets even though my on-line receipt said $10. They seemed unconcerned and not helpful at all.
Mark JThey were super professional and helpful. Great people.
Jolie BGreat service!
Jim D