I specifically requested a location with an agent..I received a text that I would get a call to confirm..this never happened. When I arrived for pick up I waited 30 minutes the store was closed and nobody arrived. I had to call uhaul to convert my pickup to digital pickup which I am not a fan of. Lack of customer service..I usually use penske and I will go back to them in the future
nicole o
Customer Reviews for Superior Rental Car Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We needed a truck with a dolly and explained at the time of rental. It was a time sensitive move, It was not on the truck and none were available. We had to drive to a store and rent one.
Gianna FCustomer service as great
Sean RTawanda was very knowledgeable and answered all my questions. I did not feel rushed and had a good understanding of what is involved when renting a U-Haul. The cost was very reasonable. Overall an excellent experience for a first time rental with excellent customer service!
richard DTawanda is amazing and always gives polite, clear, timely customer service. I rent Uhaul trailers several times a year for my job. She is the reason I keep coming back to this location for all my Uhaul rentals.
Anthony BStaff was fast and courteous, got me out the door in no time.
thomas sVery easy common sense approach to business. Much appreciated.
wes EIt was not the dealers fault the truck requested two weeks prior was switched from a 15 foot rental to a 26 foot rental at the last minute by U-Haul. Unable to get a 26 foot rental into my parking lot I had to drive 45 miles out of my way, losing an afternoons work, to acquire the proper size truck. If you can not keep a promise do not make one.
Keith FAll good but no drop box for the key and I could get my combo key to work
Amy HI didn't like the set up through the computer. Some texts were delayed. I think elderly or persons over 55 may not use uhaul in the future if everything is via a link. I think you should consider having face to face and through a link.
Cassandra SThe place i was supposed to drop it off was out of business. I did not have a computer because i was moving so i had to call my wife and have her find one. You should update your system when stores close and don't send people to the wrong place.
Tom VVery courteous.. extremely professional
Bryan SAlex went above and beyond to help me out when we needed it. For that I am very thankful.
David ZWhere the trucks park at is muddy. Then you have to walk through mud to get to vehicles. That put mud inside of cab
ERIC GEquipment was old, but everything worked. Staff at the rental center were friendly and helpful. I have rented equipment here before and certainly would do so again.
Phil AFind a better place to park the equipment. Area was not paved and was muddy.
Richard WGreat customer service. Very helpful and friendly
NEWBERRY CGreat personal service.
Thomas FUHaul's website is awful! Outdated, dysfunctional, does not provide the right info when and where you need it - I could go on and on. You need people outside of UHaul to provide a customer's perspective.
David DThe a/c only blows on the window and causes it to fog up bad and can't run it ar night b/c if it
daniel scheck all operation of equipment. Tires need to be pressure tested before rented over several days.
harry aEverything was great
Jonathan GTop notch, very professional!!
Ronnie SGreat customer service. Very friendly and helpful.
Donald CDidn't have enough blankets although charged for them, didn't have the utility dolly that was ordered, given an appliance dolly instead but with broken strap, didn't know how to hook up the car hauler and we had to ask for a broom to sweep out a dirty truck!! We've used Uhaul a few times in the past but would not reccomend this location!!
Cheryl TStaff was very helpful. Thank you!
Jodie PI AM 61 YEARS OLD AND THE PEOPLE AT THIS LOCATION WOULD NOT HOOK MY TRAILER UP. I HAD TO DO IT MYSELF AND IN DOING SO HURT MY BACK AND HAD TO DRIVE ALL THE WAY BACK TO PA HURTING. I HAVE TALKED TO YOUR PEOPLE AND NO ON GIVES A SHIT... IVE RENTED MANY TRAILERS FROM UHAUL IN THE PAST YEAR AND NOT ONCE DID THE PEOPLE SAY HOOK IT UP YOURSELF.. I WANT SOME KIND OF COMPENSATION FROM THIS PAST RENTAL. CONTRACT NUMBER 23072499 ID HATE TO HAVE TO MAKE A LEGAL ACYION ON UHAUL AS MY BACK IS STILL HURTING AND MAY HAVE TO SEE MY DOCTOR ABOUT IT..
JAMES PLady at desk really didn’t know how the trailer worked, no one available to help lift trailer, again had to use jack and wood to remove trailer from ball hitch- you really need to have some sort of lifting system for these things or have someone available who can lift them.
Sandra CI feel u shouldn't be charged full price for any car or rental that u bring back jus a few hours later. That really doesn't make since at all especially getting charged for a full day when u only used it 3 or less hours
lanancy sThe parking lot area should be larger to provide an area to turn a large vehicle around in a circle instead of having to back up several turns. This would prevent accidents in the yard.
Lisa BNa
Steve SThe young lady that helped me was so nice and friendly. She was helpful in locating products I had ordered and had to pick up at another dealer.
angie bGood location to return too
Glenn VCustomer service were Beyond excellent
JAMES KKeep up the great work
simpson eThe people working here had no idea how to use the equipment and provided no assistance getting the trailer hooked to my truck. I wad not familiar with this type of hitch but the girls inside did not know anything about trailers.
James DCourteous staff. Great rental!
Jeanne CChecked out in 20 seconds!
ron dFriendly Staff !
Ronald COpener met me outside when arrived. Dropped off and was out of there in five minutes. Nice location with easy in and out!
Von H