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cassandra h
Customer Reviews for Superior Sounds By Sergio
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented from U-Haul multiple times. This was both unsatisfactory as well as a horrible experience. First off, I don't think U-Haul a company would be satisfied with the level of FITH that U-Haul in Stamford was operating in. To name a few things there was bugs everywhere in the business, it looked like a hoarders home, I got double charged for a mattress protector, and they were incompetent it. The second place in Newark I would hardly classify as a business at all. I would consider investigating your franchises more closely because this was operated out of someone’s apartment shared with 5 other people. There was no signage, there was nobody there to greet us or help us. The owners roommates had to help us. It was incredibly sketchy other business owners in the area also helped us. I called the person there was no answer or return call. There was no key rerun just an unsecured mailbox. Street parking only that’s not equipped for 10”+ trucks to be parked. HORRIBLE experience. I was there for over an hour trying to return the truck. HORRIBLE HORRIBLE HORRIBLE EXPERIENCE.
Cather SMuy amable
ALBERTJOEL GAmazing service !!!
JAY MI had a great experience.
Shawn JThe service was good and easy.
Cecilia PDon’t change, you’re perfect just the way you are… Thank you!
Jeffrey OThe customer service man was very courteous and attentive, very polite and courteous.
ERICK CMy comment. Got erased. Call me. On. Phonre…….. 973–985–4359,,, plz. Do not post. ……. Frank K…. Thx
frank kHahshshshshsh
Luis LHave a clearer option for the customer to choose drop off or return to location...I could not fix the reservation after booking on line.
FELICIA BExtremely helpful in making my drop off experience as easy as possible!
John UGreat experience ! Nice and friendly staff !
Gabriel LSecond time and again a great experience! Would recommend 😉
JOAO GThis location is literally in the middle of nowhere. The only thing they have is a little uhaul box hidden between two doors. And truck just parked on the street.
Shaoyu LKeep up the good work
Leon Hsimple drop off but not alot of parking to leave the uhaul
JESSICALYNN SSeamless transaction. Very friendly service. Highly recommend and will be my go to U-Haul location in the future.
Paula F.....nothing. the. Guy. Was. Amazing. Cool. Vibes. And. Really friendly ...
CHRISTIAN VThis was the best rental experience I have ever had. He was very polite, very engaging, and above all very informative. I will definitely recommend him to anyone and I thank him kindly for his service. I hope uhaul get more people like this.
H AEverything about my experience renting with them was great, would recommend for moves within Newark. The owner was available for calls at all times and was very professional. Thank you again
Adam MExcellent service! Will be back soon!
Emmanuil DI was very unhappy with the service U-Haul provided. I ended up blowing out a tire on the trailer on I80 and had to wait on the side of the road for 3 hours for assistance. When the guy got there —— he was totally unprepared. He didn’t even have the tools to change a tire. I had to use my own tire iron from my truck and practically change the tire myself because the guy couldn’t get the tire off the wheelZ He was very unprofessional. I feel I should be compensated for this in some way. Multiple hours waiting on the road for help then basically doing the job myself. I am very disappointed in the U-Haul service.
Brian E