The key was not in the box. Fortunately, someone was working at the Superlube and had it.James K.
Customer Reviews for Superlube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALAN P.
John was great!John G.
Strange drop off experience. There was a guy that drove into the parking lot behind me, told me where to park the trailer and then left. No paperwork or drop off receipt provided.James N.
The vehicle I picked up had a fishy smell in the cargo area. There where no other vehicles available to rent after I had discovered the smell and was unable to switch vehicle. I was offered the option to call another U-Haul renter to try and get another vehicle(I declined)timothy B.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Jamie F.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Peter P.
The owner was helpful and knowledgeableRobert B.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.Mark S.
The app/process is really bad. It takes longer to rent a truck virtually than it does in person. I have to log in to the app every time. Dumb. I have to take a picture of my license every time. Dumb. All the pictures it requires are silly and a real pain in the ass. Make it easier, not harder. When I tried to leave feedback via the app, it required a nickname, but the nickname couldn't be the same as another one that had already been used. Which is really dumb. I have to try a pile of nicknames until I come up with one that hasn't been used in order to leave a comment? Come on.William L.
Customer did not leave a comment.Steven G.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.JESSICA G.
Customer did not leave a comment.Dennis L.
Pick up location was changed the day before. The customer service representative was excellent and made this last minute issue seamless. She is an excellent representation of the Uhaul brandPaul S.
Local office was closed and dropbox is not clearly marked. Called Uhaul and the number written on the door but I could not connect with either.Vasu K.
In addition to the truck we rented, we also rented a dolly and a hand truck which we returned in the back of the truck. The drop off location was closed when we returned the truck and we noticed their drop off instryctions said if there was equipmet in the back of the truck the cargo door should be secured with a padlock. We did not have a padlock and if we did how would we get it back after dropping off the truck? Perhaps a padlock should be provided when a truck is rented. Other than that our experince was good.Stephen M.
Customer did not leave a comment.Kim F.
Customer did not leave a comment.martha H.
Customer did not leave a comment.Cornell L.
Customer did not leave a comment.John S.
Customer did not leave a comment.Alastair A.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Roberta N.
Customer did not leave a comment.SAAD A.
Quick and easy. Dropped the key off where I thought to believe was the key drop. It was not labeled properly.joseph C.
Make it clear that if you are going to be late you need to reschedule. Since the location was closed I had difficulty picking up my truck electronically.James S.
I dropped off after hours although I thought someone was going to be there. Also, there was no secure Dropbox for the keys. There were 3 combination lockers but we had never been given the combo. However one box was open so we left the keys among others that had already been dropped off.Mary B.
Customer did not leave a comment.jennifer U.
Customer did not leave a comment.Penny C.
Customer did not leave a comment.keith O.
really easy pick up via the mobile appMichael B.
Rude, decided not to communicate with me and call me names when he contacted customer service. Swearing at a customer and calling them a f*****g as****e is more than inappropriate. I would rather buy new stuff that ever rent another uhaul to move things ever again.Dominick C.
Customer did not leave a comment.nicholas W.
Customer did not leave a comment.Keith C.
The order was inaccurate BOTH times. It had to be cancelled and then I did another one while in the office. Nice enough rep, but he was clueless on the computer. Took me 30 min and STILL was wrong.Mark B.
Customer did not leave a comment.rebecca C.
Customer did not leave a comment.Charles H.
I could not adjust passenger top mirror it was angeled down towards ground I had to lean to see through bottom mirror I managed gentleman was friendlyloretta M.
someone [please call me. This truck was used to transport fish. You could not bear the stink in this truck. Your records should indicate who used this truck before me. there were NO other trucks on the lot. I need to hear from U Haul ASAP, please. Thank you.WILLIAM D.
Customer did not leave a comment.Darrell V.
I loved using the app - and when I had to call in and increase my rental period the person on the phone was efficient/friendly and quick. Great experience from start to finish.Maria D.
Very friendly & helpful.Daryl V.
Customer did not leave a comment.Janet B.
Customer did not leave a comment.Craig G.
Customer did not leave a comment.Scott F.
Friendly service. Will repeat in the future.mark A.
Location was apparently closed for vacation- no sign in window. Man happened to be there and helped. Truck ran fine.Thomas F.
Customer did not leave a comment.Howard F.
Customer did not leave a comment.Louis C.
Customer did not leave a comment.Wendy S.
Nothing the experience was perfect ... John at the Bristol location is awesome as well as Ryan at the tonawandadrop off locationkevin T.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.elizabeth N.
Person added coverage at a cost of 30.00 that I declined during my online reservation. I called him this morning and he said I had to contact you directly that it would come off as I did so as he couldn't do anything. I saw him clicking on something when he checked me out and he never asked me to check acceptance of anything. Not very transparent.Charles L.
Customer did not leave a comment.Tracy J.
Customer did not leave a comment.Lisa F.
The mobile pick up process (nothing to do with the location) is a nightmare. I will never use it again unless it's improved.Katherine Q.
Customer did not leave a comment.James R.
Customer did not leave a comment.Roxann C.
Customer did not leave a comment.DAVID B.
John is very helpful and knowledgeable. Do nothing.ronaid R.
Customer did not leave a comment.RYAN S.
Customer did not leave a comment.ana C.
Customer did not leave a comment.Jan E.
Customer did not leave a comment.Donald E.
Your team is perfect. great experiencerobert B.
I had 5 empty water bottles in the front and broken glass in the back. The mirrors were useless and safety hazard. The passenger side mirror moved out of position on the highway!!! The drivers side door can't be opened from the outside, inside only.Nessa M.
Customer did not leave a comment.Michael N.
This location was far superior to any other uhaul location I have been to!Bryant M.
Customer did not leave a comment.Andrew W.
Customer did not leave a comment.Stanley S.
Customer did not leave a comment.James A.
Customer did not leave a comment.Dylan B.
John and Frank are the best! Next time I need a large vehicle I will definitely be going to your location!NICOLE A.
Joe was awesome! Very welcoming and helpful.Shaun W.
The truck I was supposed to rent was not there at the time it was supposed to be. Had to wait and then was give. A larger truck in its replacement .Michael B.
I arrived at 9am to pick up for my 9am reservation. I was called "sweetheart" and told that it wasn't Disney World and I had to wait 45minutes to try check out my uhaul. I also was billed for fuel despite filling the tank to the level it was when I picked it up.Karen P.
Customer did not leave a comment.Thomas Z.
Customer did not leave a comment.John Z.
Customer did not leave a comment.lloyd A.
Customer did not leave a comment.scott R.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Kevin F.
Customer did not leave a comment.Joseph O.
I was very disappointed in the price. Should have been half what you charged me.John B.
Customer did not leave a comment.William F.
Customer did not leave a comment.William H.
I received the truck with 3/4's gas. Recorded gas was 7/8's full. The truck was returned with a full tank. Recorded on my contract was less than 7/8's. I was then charged $14 for gas which is a scam. Absolutely false. Shady business, would not recommend this location.GRADY M.
Customer did not leave a comment.KEN H.
Customer did not leave a comment.PAUL F F.
It was a pleasure working with the entire staff at Superlube. They were extremely accommodating and I felt like the customer.Lynette L.
Very disappointed that after reserving at Newport RI location, I was re-directed to Bristol, RI. Took me 45 minutes in traffic to get there, took over an hour to rent truck (they said U-haul computers were down and I couldn't have it, at first) and another 45 min back to Newport. When I passed the Newport U-haul, they had 3 -15' trucks out front! How do you explain? Wasted nearly 3 hours.CHRISTOPHER C.
The rental location was very accommodating, considering the rental truck I ordered never arrived. UHaul was contacted directly by me regarding the problem throughout the day and the rep was very nice, but the only thing she could do was offer a $50 late delivery credit. When the truck never arrived after waiting for 4 hours, the UHaul rep found another truck 20 miles away, but told me I had to find a way to get to it. UHaul policies are very poor - they should provide a credit for travel to a new site if the customer's vehicle fails to show up. Why should the customer have to foot the bill for travel via cab or otherwise if the designated site for pickup fails to have a truck ready to go? Also, you should increase your penalty for renters who fail to notify UHaul of their intention to keep the truck beyond their time of return. By simply allowing the person to hold the truck and charging them an additional day does not provide much incentive to return the truck as per their rental agreement. I cannot rent from UHaul again given that this situation. I will state again that both the UHaul pick up site (a private auto repair shop - the owner was terrific and really felt bad for the situation) and the UHaul rep (again, very nice and no complaints on her approach) were very polite, but neither had the tools at hand to get this taken care of correctly since UHaul policies seem to put the customer picking up the truck at greater risk than the person who fails to return the truck on time. This could have cost me several hundred dollars if I hadn't booked the truck one day before I actually needed it. Your policies are terrible for handling a situation like this. $50 credit might be reasonable if a vehicle is briefly delayed, but a no show should be handled far more quickly, including a policy of either getting the customer a ride to a new UHaul location (or paying the cab fee) where a similar truck exists or bringing the truck to their designated pick up. 4 hrs waiting and on the phone with your company when this could have been resolved in half the time or less.robert P.
Extremely slow even with online reservation Not accurate gas level and did not use precise mileage measuringjoseph B.
The lead in Brristol truly helped us with configuration issues, ie needing a different hitch ball, reversing the set of the trailer bar from high to low for better tow. Great job for a very small Uhaul location that isn't equipped like the big ones are. Showed off everything great about small town Bristol RI!James K.