Customer Reviews for Sure Safe Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sure Safe Storage

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John B. on

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Better lighting for 24 hr pickup during the closed hours.

Harlan T. on

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not a thing

Eric S. on

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Peter D. on

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Carolann A. on

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Excellent service. Would highly recommend

Andrea K. on

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Everything worked out very well. No issues. The ladies there were very nice and helpful. Good experience. Definitely would go there again.

Michael M. on

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Shelly S. on

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Jim L. on

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Joseph D. on

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Joe K. on

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Friendly and helpful staff. Great experience.

Matt A. on

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Ian F. on

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John L. on

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Joseph D. on

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Chad O. on

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Very accommodating staff that was professional and polite. Excellent experience.

William I. on

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Richard H. on

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WILLIAM M. on

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Wayne S. on

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Computer rental contract way too slow.

James N. on

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John D. on

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Scott T. on

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leroy P. on

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Reinaldo S. on

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george J. on

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The original drop off location refused to accept the transport trailer stating “no room” I had called the 800 number and was told to return the transport trailer to the original location Nevertheless it still was refused. I had to travel 18 miles to the new drop off location. I have filled an incident report and requested compensation for time loss, stress, expenses and mileage cost for the 36 mile trip to drop off the transport to the second location. Terrible customer service by staff at original drop off location and lack of proper customer service by 800 number staff. When you take the time to call in advance to find out if it is okay to drop off at the scheduled location and told yes then when you deliver and you are refused creates a lot of stress. Especially when you are from another State and unfamiliar with the area.

Lori K. on

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Maybe be clearer on the after hours return process. I thought I’d just have to drop the keys in a box. Instead, I was sitting in a deserted parking lot trying to figure it all out. Took me an extra half an hour. Also, I swept out the van when I was done, but no one said anything about how clean the truck had to be

Randy W. on

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ROBERT L. on

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Thomas M. on

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JAMES R. on

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Alfred T. on

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Find by me in and out in five minutes

Kevin H. on

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Tommy B. on

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Gary C. on

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Again all was honestly perfect at both locations. All staff was professional and kind

Steven G. on

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This was also a great experience

Sandra N. on

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John S. on

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WILLIAM M. on

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Joesph C. on

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Beth B. on

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The office staff was friendly and fast. They explained everything clearly and helped me get the truck I needed.

Marilyn C. on

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the ladies that run this location are outstanding, they are so knowledgeable, efficient and friendly.

Jon M. on

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Convenient

carlos N. on

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David D. on

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They make it easy to lease and easy to return.

Arden R. on

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Maynard S. on

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Staff there is great. I’ve been there before and will return

Scott B. on

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Kevin W. on

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Andrey P. on

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The new process for renting a vehicle transport is silly. The old way worked much better and this new system of confirming images of equipment rental is quite unnecessary as the images are not current. The text messages with links also do not lead you directly to the page to complete the rental.

Lee W. on

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Was greeted by an extremely pleasant U Haul Agent. She asked if everything was satisfactory. I told her the van trailer worked great and was just what we needed for our move. She had my unit checked in and I was on my way in no-time. Very happy with this drop-off location

Michael M. on

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patrick G. on

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Kevin was quick to greet us and checked us in with no problems at all. Kevin was a great guy and we had a great conversation about our new town and the area. Thank you Kevin.

Anthony D. on

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John P. on

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Nothing. Very efficient operation

TIM T. on

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The staff was very friendly and made the return easy.

Tom E. on

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Russell C. on

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Peter B. on

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Ed H. on

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Easy to do business with. Great experience … Thank you.

Natalie S. on

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Vehicle needed maintenance. Had to stop during transport for 1 1/2 hours for repair man to show up.

R K. on

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Louis B. on

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Keep up the good work

Amanda H. on

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The Englewood location did not properly attach the trailer to my vehicle. It was so low the chains were sending sparks from englewood to Sarasota and we had to stop in Bradenton store and they corrected the hitch. Was very disappointed that we had this experience as it was quite scary seeing sparks flying and cars honking at us!!

Angela H. on

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Rochelle B. on

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Michael M. on

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Robert W. on

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Richard H. on

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It should not take 45 min to rent a small trk for one hr Software Personnel

Scott F. on

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Gentleman came upon me as I pulled up in parking lot to return trailer. He had his electronic device with him, checked me in instantly and I was on my way. Great job U-Haul, made my rental experience flawless!!!

Bill D. on

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Nicole P. on

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The drop off location was quick and courteous, but I won’t use Uhaul again because of the pick up location and unfair pricing.

Bill K. on

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Don D. on

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Always happy to do business with this location!!!! They try their best to please everyone and are very understanding with everyone.

Joseph T. on

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Tammy L. on

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No improvements necessary. Drop off was quick and easy. No problems at all. Easy to find and get to, and roomy enough to get into and drop off.

Robert M. on

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Virginia K. on

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Nothing. everything was great. Thank you.

Ian F. on

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john L. on

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tom N. on

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Again, we were very happy with the service, the gal had another customer, but directed me where to park it. She unhooked it and took care of everything without me having to get out of my truck.

Joseph P. on

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Richard B. on

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Uhaul chased me to 4 different locations to drop off the trailer as each place I was sent had no room to take the unit. What should have been a 45 round trip took me 2.5 hours and lots of running around.

Jim L. on

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John M. on

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Krista was GREAT, AND HER CREW WAS ALSO VERY GOOD

Kenneth C. on

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Teresa N. on

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STEPHANIE A B. on

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Cherylene A. on

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Beth B. on

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Excellent operation in Englewood. Inviting professional and supportive.

William U. on

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Nothing that I could see, thanks for your help with a great trailer that did the job .

Larry Z. on

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the pick up was great people knew what they we doing

Jody D. on

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Richard R. on

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Timothy W. on

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Insanely busy. Confusing because the address and directions take you to a building and then you are told to return the equipment to a lot 2 driveways down, which doesn’t sound bad until you have to turn left onto a busy street to do it. No safe spot for multiple cars to pick up the returners and the location was almost at capacity so there were many of us waiting.

Boni L. on

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William R. on

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Great service, fella that checked me in was well versed and through. Quit a joy compared tp pick up location

ALAN W. on

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Confusing ...not enough signage showing office location...fortunate that the staff came along in a golf cart and he was great

Justin A. on

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STEVE H. on

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Best service I have ever had a U-haul dealership.

JILL M. on

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Great place and the best price around. Never had an issue and staff always polite and helpful. Would certainly use again if the need arises.