Customer Reviews for SureGuard Rental Park
(U-Haul Neighborhood Dealer)

Rating:

5.0

Well I had to have it changed to this guy because peacock express in crossville informed they no longer do trailers. He also told me to leave it anyway, wasn't doing that and getting screwed then told me to take it a mile down the road. The guy at sure guard though was beyond excellent!

Rating:

3.0

App is glitching

Rating:

5.0

Professional friendly fast easy !!clean. AAAAAA excellent

Rating:

5.0

Awesome

Rating:

5.0

Clyde was Awesome

Rating:

5.0

Clay was helpful and assisted us with dropping off our truck! We accidentally left our cell phone in the truck and had to come back and get it. He assisted us with getting back into the truck and he was kind and helpful!

Rating:

5.0

Clay was very helpful he answered all my questions and was very polite thank you for a great experience

Rating:

3.0

Make sure all lights are working when returned and fixed before next rental.

Rating:

1.0

Keep transport updated

Rating:

5.0

Everyone was really nice thanks

Rating:

5.0

You need to put brakes on all your trailers

Rating:

3.0

Clarity was an issue on both ends, but the company was able to compensate me. By the company I mean the headquarters.

Rating:

5.0

Make sure I see the mileage first. I made a few direct trips back and forth and gauged the mileage via Google Maps. They charged me almost $16.00 over what I actually drove and it has not been refunded.

Rating:

5.0

Excellent customer service and great staff would highly recommend them!!

Rating:

2.0

This is the second rental from this location in the town were were moving from. The first, in December 2019 was a 26' moving truck. The dealer was unable to provide the appropriate paperwork to accompany the truck. We were traveling 900 miles with a fully loaded truck to La Crosse, WI and were concerned that if there was a breakdown we did not have the appropriate paperwork. In addition, the dealer could not confirm the last time the truck was serviced. The second, a 6z12 Cargo Trailer rented on June 1, 2020, again traveling 900 miles, the dealer could not confirm how recently the bearings had been serviced. In addition, he indicated 'he isn't paid enough to service the trailers'. Again, he was not able to provide a clear copy of the rental agreement. Once I arrived at my home in La Crosse I was able to print the appropriate information to facilitate the return of the trailer. Each time the dealer indicated his office printer wasn't working properly so he couldn't provide necessary paperwork. Fortunately, we on both occasions, we arrived safely with no problems with the rentals.

Rating:

5.0

Was very professional, very nice and pleasant to be around! The vehicles was clean and very well maintained!! They were friendly, nice and very helpful!!! Thanks

Rating:

1.0

Truck needed a catalytic converter and some plugs it shook me to death and had no power 4.6 mpg on a 500 mile plus trip at 57-62 mph unacceptable

Rating:

3.0

I have no complaints on the employees

Rating:

1.0

I returned truck with 7/8 tank of gas. Checked truck in myself. next day charged over 38 dollars for gas. ... 3/4. To 7/8. About 4 gallons. But I put gas in truck less than 5 miles from return and was 7/8 at drop off. That 38 dollars could keep me from ever using or recommending u haul again thanks for screwing over a previous employee

Rating:

5.0

Nothing! Clay was outstanding, helpful, friendly and professional.

Rating:

5.0

Na

Rating:

5.0

Nothing

Rating:

5.0

Convenient location

Rating:

5.0

This location does not appear on the uhaul web site! Why not? Great location with wide selection of trailers.

Rating:

5.0

Friendly and convenient service

Rating:

3.0

Clay is the only reason I have anything good to say about uhaul at all

Rating:

1.0

Explain thoroughly the insurance for the rental. I was told it was pro rated. I used the rental for 3 days and was charged for 7 days insurance.

Rating:

5.0

Very helpful and friendly. I wouldn't hesitate to use them again.

Rating:

5.0

Nothing everything was great. They were super nice and fast.

Rating:

5.0

Great friendly service and great value

Rating:

5.0

The best service!

Rating:

3.0

Uhaul had messed up my order and Cause problems, Had to pay in cash and it took a long time to get on my way.

Rating:

5.0

Great service.A+ Thank you.

Rating:

3.0

Clay went out of his way to accommodate us. We truly appreciate all his help.

Rating:

5.0

Great service! I will always rent from Pikeville UHaul.

Rating:

5.0

No improvements needed. They went above and beyond to meet our needs. Everything went so smooth and they did an amazing job compared to all the other uhaul locations around the dayton/pikeville area of which didn't want to help us out and apparently didn't want our business, but this location made it so easy for us and we really appreciated them. And Lucy was amazing! Such a sweetheart!

Rating:

5.0

Frost of all this location was open. The gentleman was very nice, very helpful. I would refer that location to everyone ten times over. Dayton,ten. Location need a lot of help,being there on Saturday s or at least answer the phone.

Rating:

5.0

Clay did an awesome job in getting us the Uhaul truck we needed. He was very helpful and gave us the best customer service!

Rating:

5.0

The man showed up on a Sunday and got my family and I out of a really tight spot. Terrific service, and a great family man. Truck and dolly was ready to go, hooked up, clean, and full of gas when we showed up (early mind you) and check in was quick. Thank you so much.

Rating:

1.0

The guy didn't know anything. And they didn't have packing tape or boxes. Plus when my Dad got in the truck it was almost on empty. Horrible service.

Rating:

1.0

Parking lot was a a minefield of potholes. The man on duty was friendly but the office reeked of cigarette smoke. I had to drive an extra 2 hours to return the key once they opened since the internet signal was not strong enough to do the self drop off.

Rating:

5.0

I absolutely love coming here! William is amazing! I have been to a few different places to rent uhauls but this is the location im sticking with! I enjoy my time in the office with him he is so much fun to talk to. You can tell he loves his job and helping the people that come through the door!

Rating:

5.0

All was good

Rating:

5.0

Easy drop off process

Rating:

5.0

I absolutely love the guy we dealt with! He is an amazing person. He was very helpful he treated me like i was a person instead of just money! I loved dealing him! Will definitely come back to this location if i need to again

Rating:

5.0

The fee for a return rental is 3 times the cost. Why?

Rating:

5.0

Awesome place with a cool dog.

Rating:

4.0

The location was excellent as was the person I dealt with.

Rating:

5.0

Great

Rating:

5.0

You can encourage Clay, who is working hard to win the trust of customers. Very honest, very helpful, and I am thankful that he took care of us!

Rating:

5.0

Excellent service. Clay was very friendly and good took care of us.

Rating:

5.0

Clay is exceptional. His staff that helped us unload the truck into storage units were professional and extremely efficient. Clay will become a good friend!!!