Customer Reviews for Surestay Plus
(U-Haul Neighborhood Dealer)

77 reviews

305 Fort Crook Rd N   Bellevue, NE 68005

(402) 558-1012

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(402) 558-1012

305 Fort Crook Rd N
Bellevue, NE 68005

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Delivered truck during advertised open hours to find location was a motel running u haul on side and they accepted key but could not check in truck and give me a receipt because a manager was not in and he did not show up until 3PM 6 1/2 hours later. This leaves a truck setting in an unsupervised area with equipment in an unlocked rear area.

James H. 
Rating:
1.0

Don't add charges to the bill that aren't requested by the customer. I very clearly chose NOT to have coverage but the clerk added it and then rushed me Through the process of check out. Really shady way to make $14

Brenda W. 
Rating:
5.0

I.T. issues need to be cleaned up period. This issue with U-Hauls website is grade of 1 out of 10. Please make it like Penske's Rental website. I ask for a clean up.

LONNIE L. 
Rating:
4.0

N/A

COURTNEY B. 
Rating:
3.0

It was a complete nightmare. Got charged $307 dollars for a drop off in Kansas while I still had the trailer. After hours of phone calls I finally got my refund. The district manager said he'd refund my initial payment of $81 and I still haven't received that.

Corey H. 
Rating:
4.0

Customer did not leave a comment.

Denise N. 
Rating:
3.0

We paid for hookup assistance and the worker had no instruction on how to hook it up. Still was easy pick up process but would have helped if the employee would guarantee the hookup is correct.

Tate B. 
Rating:
3.0

the packing blankets in truck were wet and moldy smelling. i just took them out and had to air out the van before i could use it also no one told me i needed to take a picture on return. i parked in back of hotel. i waited online for hotel guests to check in/out from the hotel. when i finally got to the teller he told me i needed proof of gas and mileage. every other uhaul place just took keys and told me i would get charges if wrong

Greg S. 
Rating:
2.0

Location is a dump hotel. Guy had no idea of my uhaul return. Barely even knew where we were to drop it off. Also seemed as though my return wasn't taken care of so overall personal experience wasn't great in regard to using uhaul

DREW T. 
Rating:
4.0

Location is a hotel. Amble parking for large trucks.

WILLIAM RUSSELL K. 
Rating:
4.0

Asked for a appliance dolly and told not one when picked up the truck. Otherwise very good service.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

The representative was very polite and quick in assisting me. Thank you!!!

Claudia M. 
Rating:
1.0

They didn't mark the gas right and charged me an extra 77$ don't use this service the people here don't know what they are doing and I have submitted a complaint this service is horrible and I will not be using uhall ever again

Stephan H. 
Rating:
5.0

Tell them the mileage goes off and you can't see it.

TERRANCE P. 
Rating:
4.0

Very nice staff.

Lia D. 
Rating:
1.0

This was the worst Uhaul experience I've ever had. I ordered a one way truck to be dropped off in a city 1 hour away. I called Uhaul customer service to confirm this was a one way rental and they verified it was. When I went to pick up the truck, the manager told me I could not take it to any other city, it has to be returned back to the original drop off location. It was after 6pm and all other Uhaul locations were closed so I didn't have any other options. The manager then said that he will override the system so we can drop off the Uhaul in the other city. When it was time to drop off the truck, my mobile drop off location said the original pick up location. I called the manager back and he SCREAMED at me on the phone, told me that he never said I could drop it off at another location and if I don't return the truck to his location, he will charge me heavily. I drove the truck all the way back to the original city to return the next day and later received a Uhaul text message stating I can return to a different location, AFTER I drove another 60 miles back to the original drop off spot. I believe this man is trying to scam people, he should NOT be allowed to offer Uhaul rentals. Not to mention I was charged for Safemove insurance when I NEVER ORDERED IT.

RACHAEL S. 
Rating:
1.0

The person that went through the process of handing over the key was not helpful. There wasn't even a person on-site to help with hooking up the vehicle transport. There was supposed to be a vehicle inspection as well which never happened because the person that handed me the key was new and nobody else was there that knew what they were doing.

Timothy K. 
Rating:
2.0

Equipment not fueled, hotel staff didn't check.

JUSTIN B. 
Rating:
3.0

Uhaul process was too slow!

Daniel W. 
Rating:
2.0

Not marked. It was a hotel that I stumbled w

Rene M. 
Rating:
5.0

Customer did not leave a comment.

Rochelle F. 
Rating:
5.0

They were extremely kind and helpful! Good truck with working A.C. and clean cabin. They saved the day for my move!

Sarah S. 
Rating:
1.0

I was charged for a two wheeler that was not in the truck and for moving blankets/pads not in the truck either and I never received a final invoice. Not impressed with finding out the location to pick up the truck was a seedy motel either. Very unnerving experience

Teri K. 
Rating:
5.0

Make it easier to find the location.

Joel B. 
Rating:
1.0

The location had no signage. It was unclear where we were to park, and if there was an attendant to speak to. I attempted to call them twice and no one answered the phone.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
3.0

This was not our original location. We were not able to pick up our truck at the original location, because of a delayed return. So we had to drive to this location. We had 2 dozen furniture pads on our reservation. This location had no furniture pads. Nor did the original location, so we had to make due without these pads. Not sure why you would allow someone to reserve pads and not ensure they were available. This was not this location's issue, and she did remove the charge for the pads. However, this is very poor customer service from Uhaul.

Elliott R. 
Rating:
4.0

The drop off procedure is clumsy.

David N. 
Rating:
5.0

Well just keep doing what you are doing to get ready your vehicles on time! Thanks for everything!!

Sergio D. 
Rating:
3.0

A little more emphasis on clean cargo area

Jack S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

This is the worst location to rent from. There was nobody there to help hook up the trailer to make sure it was done properly. Luckily my husband went and picked up the trailer cause he had to lift the trailer onto the hitch himself. He had to ask a homeless man for help cause there was nobody else around. If I would of gone to pick it up there is no way I could of gotten it done. I tried calling the location for verification before pick up and they were rude and acted like they didn't understand. I ended up having to call uhaul to verify since my pick up location had changed without notice. This was the worst uhual experience we have had.

Hannah B. 
Rating:
2.0

Customer service not good n don't tell u everything

Melanie Z. 
Rating:
3.0

Remind the customer what the fuel level was at time of pickup, so refueling wouldn't be a guess. The photos I took at pickup were not saved to my phone, (just remained in the app) , so I have no record of the fuel level.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARINDA D. 
Rating:
3.0

Dollies were not included that I ordered

Johannes T. 
Rating:
1.0

The people managing this location tried to change the terms of the contract and tried to tell me that I HAD to return the Uhaul to their location or I would be charged double, and that the prearranged drop off location was not in their system when I knew full well by speaking earlier to customer service prior to going there that it IS in the system. Then they tried to tell me the truck had to be back within 1 day when the contract had been for 3 days due to Uhaul not having the size truck available that I had reserved long before the time needed. It wasn't just "what" they tried to pull on us at this location. It was "HOW" the treated myself and my husband. They got rude and loud. I told him that I could show him my contract and I was trying to explain why it was written the way it was. He kept putting his hand up and saying it doesn't matter! You have a problem with the terms to call customer service. He said I don't talk to you anymore !

STEPHEN A B. 
Rating:
5.0

Customer did not leave a comment.

Bob P. 
Rating:
1.0

They never gave me a written contract they barely wanted to help and they barely knew what they were doing .. this is what you get for hiring foreigners out of a motel you should be ashamed of yourselves

donald W. 
Rating:
4.0

nothing

Dick P. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

KALIE T. 
Rating:
4.0

I put down on my reservation I needed blankets and U-Haul moved my location to this place and they didn't have blankets. Very frustrating had to go to another place to get blankets

James G. 
Rating:
1.0

Worst experience using UHaul. I got this Uhaul after they were closed so I called and spoke with another UHaul location about if I pick up the UHaul from this location if I could drop it off at another and was told yes many times. When I dropped it off at the other location he said everything was fine and I would not be charged due to dropping it off with them. Then a couple days later I get an email saying I owed due to dropping it off at that location. When I called the 1-800 customer service line they told me a manager from a location would we calling me. I NEVER RECEIVED A CALL! Then two weeks later I get charged for the full amount without any notice or calls. WORST UHAUL SERVICE EVER!!

Kali F. 
Rating:
1.0

This is a secondary business to the owner of this hotel chain location. The owner was insulted that I dared ask clarifying questions regarding my rental charges. He refused to answer questions and threatened to overcharge me if I did. When I persisted, he threatened to "throw my ass off the property." I was charged for 108.2 miles instead of the 38.2 miles I actually used. I was also told I could not take the truck without the Safe Move insurance charge of $14 per day with is contrary to U-Haul policy. I ultimately had to have U-Haul Corporate intervene to correct the overcharges. U-haul corporate correct all of the overcharge except for $15.98 that I am still due. I am not going to pursue the money any further. The worst thing was the awful treatment by this U-Haul affiliate after such a grueling and tiring two days of moving items that most 70 year old men like me are not used to doing. I have learned that you should never go to one the affiliates. Go to a corporate owned U-Haul location that does nothing else. For sure I will never do business with Best Western Hotels and their affiliates since they allow such awful people to own and operate their locations.

Stephen D. 
Rating:
3.0

Customer did not leave a comment.

TERRYL D. 
Rating:
4.0

Customer did not leave a comment.

robertson R. 
Rating:
3.0

At drop off location it is as such, a drop off location in a parking lot which I don't mind but the rating scale doesn't contrast that.

BENJAMIN C. 
Rating:
4.0

Location is at a motel, so its not the front desk lady can go out and hook up a trailer for someone who hasn't done it before, nor should a lady be hooking up a large trailer. I had to take off a few hours of work to go get the trailer for my wife on account of this. But in reality, no other rental location in town hooked it up for us either or even came outside to make sure it was done right.

Kerie A. 
Rating:
1.0

Charged me for innsurance I did not want and offered no help hooking trailer up

kristopher J. 
Rating:
1.0

Only if I drove them there. It has a very small sign on the front of a motel (you have to go into the motel to rent and GPS does NOT take you to the right place.

diane L. 
Rating:
5.0

u-haul the company sucks. But This location & customer service was great.

Zac R. 
Rating:
4.0

Customer did not leave a comment.

holly joy G. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
2.0

The agent at the pickup location spome very little engilsh and had no clue how to run things. I was missing items that i had paid for and she advised me that if the itens werent in the truck she couldnt help me.

Jennifer C. 
Rating:
2.0

I had to put the motorcycle trailer on myself which was frozen to the ground. They also charged an additional $130 on my bill 2 days later

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Easy dropoff with online app

John P. 
Rating:
5.0

Customer did not leave a comment.

Luz Maria M. 
Rating:
5.0

Nothing. It was fine.

George H. 
Rating:
1.0

No help to locate and hookup trailer, and then when we picked it up we had no clearance lights on the trailer, Brake an turn worked, We were told that this trailer was the only one for miles around that we could rent on the 25th. So we needed to move on.

akasrbensaw T. 
Rating:
2.0

They never checked in our trailer. The man behind the counter told my husband he was busy when he went in

JASON CHRISTOPHE L. 
Rating:
5.0

Customer did not leave a comment.

Alicia T. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

Customer did not leave a comment.

Shannon T. 
Rating:
1.0

The manager at this location was very UNKNOWLEDGEABLE. Training for him and the staff that helped would have made my time with them a lot better.

Paul T. 
Rating:
3.0

Customer did not leave a comment.

Leon J. 
Rating:
3.0

had to wait for someone to show up at the front desk after ringing the bell several times. Had to unhook and deposit my own trailer.

Randal D. 
Rating:
4.0

It would be a great help if moving pads and dollys were more available for the customer.

Wayne R. 
Rating:
1.0

To expensive price is a gimmick. You can't rent a truck for $29 one location and return it to a different location even if ur storage is at the ending location because the price jumps up. Joke should not want to rip off customers.

Nathan P. 
Rating:
4.0

It was very convenient because we were staying at the Surestay Plus Hotel. I think this is a new Uhaul location, I had to find someone to help me back the trailer in a parking spot to drop it off. Aside from that it went smooth and I loved the convenience, especially after a 2 day drive.

MaryAnn B. 
Rating:
1.0

you could return their money when the trailer you said would work and they coulldnt use it and brought it right back. the trailer was 2000 lbs short of cargo rating as well as the fenders were too close and would not allow my vehicle to go on without damage to my tires or the trailer. to top it all off the guy at the counter was very rude

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

Tanya M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top