Customer did not leave a comment.Mary M.
Customer Reviews for Surestay Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KALIE T.
I put down on my reservation I needed blankets and U-Haul moved my location to this place and they didn't have blankets. Very frustrating had to go to another place to get blanketsJames G.
Worst experience using UHaul. I got this Uhaul after they were closed so I called and spoke with another UHaul location about if I pick up the UHaul from this location if I could drop it off at another and was told yes many times. When I dropped it off at the other location he said everything was fine and I would not be charged due to dropping it off with them. Then a couple days later I get an email saying I owed due to dropping it off at that location. When I called the 1-800 customer service line they told me a manager from a location would we calling me. I NEVER RECEIVED A CALL! Then two weeks later I get charged for the full amount without any notice or calls. WORST UHAUL SERVICE EVER!!Kali F.
This is a secondary business to the owner of this hotel chain location. The owner was insulted that I dared ask clarifying questions regarding my rental charges. He refused to answer questions and threatened to overcharge me if I did. When I persisted, he threatened to "throw my ass off the property." I was charged for 108.2 miles instead of the 38.2 miles I actually used. I was also told I could not take the truck without the Safe Move insurance charge of $14 per day with is contrary to U-Haul policy. I ultimately had to have U-Haul Corporate intervene to correct the overcharges. U-haul corporate correct all of the overcharge except for $15.98 that I am still due. I am not going to pursue the money any further. The worst thing was the awful treatment by this U-Haul affiliate after such a grueling and tiring two days of moving items that most 70 year old men like me are not used to doing. I have learned that you should never go to one the affiliates. Go to a corporate owned U-Haul location that does nothing else. For sure I will never do business with Best Western Hotels and their affiliates since they allow such awful people to own and operate their locations.Stephen D.
Customer did not leave a comment.TERRYL D.
Customer did not leave a comment.robertson R.
At drop off location it is as such, a drop off location in a parking lot which I don't mind but the rating scale doesn't contrast that.BENJAMIN C.
Location is at a motel, so its not the front desk lady can go out and hook up a trailer for someone who hasn't done it before, nor should a lady be hooking up a large trailer. I had to take off a few hours of work to go get the trailer for my wife on account of this. But in reality, no other rental location in town hooked it up for us either or even came outside to make sure it was done right.Kerie A.
Charged me for innsurance I did not want and offered no help hooking trailer upkristopher J.
Only if I drove them there. It has a very small sign on the front of a motel (you have to go into the motel to rent and GPS does NOT take you to the right place.diane L.
u-haul the company sucks. But This location & customer service was great.Zac R.
Customer did not leave a comment.holly joy G.
Customer did not leave a comment.Jeff D.
The agent at the pickup location spome very little engilsh and had no clue how to run things. I was missing items that i had paid for and she advised me that if the itens werent in the truck she couldnt help me.Jennifer C.
I had to put the motorcycle trailer on myself which was frozen to the ground. They also charged an additional $130 on my bill 2 days laterElizabeth C.
Customer did not leave a comment.John S.
Easy dropoff with online appJohn P.
Customer did not leave a comment.Luz Maria M.
Nothing. It was fine.George H.
No help to locate and hookup trailer, and then when we picked it up we had no clearance lights on the trailer, Brake an turn worked, We were told that this trailer was the only one for miles around that we could rent on the 25th. So we needed to move on.akasrbensaw T.
They never checked in our trailer. The man behind the counter told my husband he was busy when he went inJASON CHRISTOPHE L.
Customer did not leave a comment.Alicia T.
Customer did not leave a comment.Robert N.
Customer did not leave a comment.Shannon T.
The manager at this location was very UNKNOWLEDGEABLE. Training for him and the staff that helped would have made my time with them a lot better.Paul T.
Customer did not leave a comment.Leon J.
had to wait for someone to show up at the front desk after ringing the bell several times. Had to unhook and deposit my own trailer.Randal D.
It would be a great help if moving pads and dollys were more available for the customer.Wayne R.
To expensive price is a gimmick. You can't rent a truck for $29 one location and return it to a different location even if ur storage is at the ending location because the price jumps up. Joke should not want to rip off customers.Nathan P.
It was very convenient because we were staying at the Surestay Plus Hotel. I think this is a new Uhaul location, I had to find someone to help me back the trailer in a parking spot to drop it off. Aside from that it went smooth and I loved the convenience, especially after a 2 day drive.MaryAnn B.
you could return their money when the trailer you said would work and they coulldnt use it and brought it right back. the trailer was 2000 lbs short of cargo rating as well as the fenders were too close and would not allow my vehicle to go on without damage to my tires or the trailer. to top it all off the guy at the counter was very rudeMICHAEL S.
Customer did not leave a comment.Tanya M.